Permanent - Chief Operating Officer (COO) - Johannesburg - South Africa

Our organisation seeking to appoint a decisive, innovative, and seasoned leader of high professional standing as Chief Operating Officer (COO) to join the dynamic world of music rights management.

Reporting to the Chief Executive Officer (CEO) and serving as a member of the Executive Committee (EXCO), the primary responsibility of the COO is to provide operational leadership to advance and optimise organisation`s operations, customer services, IT, and back-office operations in support of the organisation’s strategic objectives.

The ideal candidate will possess a Master’s qualification in a profession, management/leadership, and/or business administration, coupled with a minimum of five (5) years’ executive management experience at EXCO level.

The position of COO is a five (5) year fixed-term appointment, with an executive-level remuneration and benefits package commensurate with experience and qualifications. The appointment may be renewed for a further term, subject to performance.

Key Performance Areas

• Develop business strategies that lead to the implementation of operational procedures aimed at improving organisational efficiency.
• Lead various cross-functional teams across the business.
• Work closely with the CEO to direct organisational strategy to achieve operational growth and improve the profitability and quality of organisation’s service offering.
• Manage the operational requirements of the business.

Minimum Requirements

• Master’s degree qualification in Business Administration, Legal, Finance, and/or Management.
• Minimum of ten (10) years post-academic experience.
• Minimum of five (5) years’ experience in an executive and/or senior management position.
• Proven experience as a COO or in a similar executive role.

Knowledge & Skills

• Exceptional written and verbal communication skills.
• Exceptional interpersonal and public speaking skills.
• Deep understanding of business functions such as IT, client services, and back-office operations, with appropriate technical aptitude.
• Proven capability in guiding technology-driven workflow automation and leading transitions to tech-enabled environments through workforce optimisation.
• Demonstrable competency in strategic planning, change management, and operations strategy.
• Working knowledge of data analysis and performance/operational metrics.
• Outstanding organisational and leadership abilities.
• Ability to deal with complexity and analyse information to determine the quality of underlying data.
• Strong process improvement mindset and passion for quality.
• Ability to interface effectively with all levels of the organisation, as well as key international stakeholders.
• Strong technical aptitude.

Core Competencies

• Decision-making and problem-solving skills.
• Attention to detail with a strong emphasis on excellence.
• Strategic, operational, and business acumen.
• Integrity and professionalism.
• Positive attitude and self-motivation.
• Mission and results-driven approach.
• Budget-focused mindset.
• Strong work ethic and commitment to excellence