Permanent - Service Manager - Johannesburg (Incl. Northern Suburbs) - South Africa

Purpose of Position:

• To oversee Service Area Managers, Warranty Manager & Service Plan Administrator

Key Performance Areas (Outputs)

• Oversee functioning of Warranty Manager, Area Service Managers, Service Plan Administrator, Customer Care and Training.
• Oversee management of Service Plan programme.
• Responsible for all technical and non-technical issues in the service department.
• Responsible to check all administration of service department.
• Responsible for reporting and organising training based on the skills shortage.
• Responsible to understand and advise dealer on business opportunities for increased profitability.
• Responsible to follow up and implement on all action plans.
• Ensure that dealer complies with company SA CI requirements
• Conduct dealer standards.
• Report to Department manager on irregular situations and formulate action plans.
• Ensure general housekeeping is kept at the dealer.
• Responsible to ensure that the dealer has all the special tools in line with company SA requirements.
• Implementing company SA strategy at Dealer level.

Qualification/ Education Requirements:

• Relevant Technical Experience
• Dealer Manager Experience along with OEM Head office experience
• Degree
• Valid Drivers License

Competency Requirements

• Leadership skills
• Computer literacy (MS Office suite)
• General knowledge of Serivce business (Financial and Operational)
• Strong facilitation skills
• Strong Aftersales process knowledge
• High level of computer literacy
• Self motivated
• Interpersonal skills
• Written and verbal communication skills
• Customer focused
• Attention to detail
• Ability to plan and deliver results based on a plan
• Ability to work effectively within a larger team