Permanent - General Restaurant Manager - Ghana - Ghana

Role Purpose: 

The General Restaurant Manager will be responsible for the full daily operation, commercial performance, customer experience, people management, and brand standards of a  restaurant in Ghana.

The successful candidate must have proven restaurant management experience and a strong understanding of the brand’s service culture, food quality expectations, operational systems, and guest experience standards.

Key Responsibilities

Restaurant Operations

• Manage the full day to day operation of the restaurant
• Ensure the restaurant operates according to restaurant brand standards
• Deliver excellent guest service across breakfast, lunch, dinner, coffee, bakery, and takeaway occasions
• Ensure all departments are ready for trade before opening
• Monitor service speed, table turnaround, guest complaints, product availability, and restaurant cleanliness
• Ensure all operating procedures, checklists, and controls are followed daily
• Maintain strong floor presence during peak trading periods
• Ensure the restaurant is properly staffed and managers are correctly deployed during trading hours

Financial Performance

• Drive sales growth through strong guest service, local store marketing, and operational excellence
• Manage food cost, labour cost, wastage, discounts, refunds, and controllable expenses
• Review daily sales, cash, voids, discounts, and product mix
• Ensure all cash handling, banking, and reconciliation procedures are followed
• Manage stock levels and ensure stock losses are controlled
• Support budgeting, forecasting, and weekly performance reviews

People Management

• Recruit, train, coach, and develop restaurant team members
• Build a positive and disciplined restaurant culture
• Manage staff schedules, attendance, overtime, grooming, and performance
• Conduct daily team briefings and shift handovers
• Ensure all staff understand restaurant service expectations and product standards
• Manage poor performance, misconduct, and disciplinary matters professionally
• Develop assistant managers, supervisors, waitrons, baristas, and kitchen team leaders

Guest Experience

• Ensure every guest receives friendly, warm, and efficient service
• Handle guest complaints quickly and professionally
• Maintain high standards of table service, product presentation, coffee quality, and restaurant ambience
• Monitor online reviews, guest feedback, and repeat customer behaviour
• Ensure waitrons understand menu knowledge, upselling, and guest engagement

Food Safety, Hygiene, and Compliance

• Ensure full compliance with food safety, hygiene, health, and safety standards
• Ensure daily cleaning schedules and pest control standards are followed
• Ensure all temperature controls, food storage procedures, and expiry checks are completed
• Maintain a clean, safe, and audit ready restaurant at all times
• Ensure compliance with Ghanaian labour, health, safety, and company policies

Brand Standards

• Protect the restaurant brand by ensuring consistent execution of all standards
• Ensure correct use of recipes, menu items, portioning, crockery, uniforms, signage, and guest service procedures
• Prepare the restaurant for internal and external brand audits
• Immediately correct any brand standard noncompliance

Minimum Requirements

• Proven experience as a General Restaurant Manager, Assistant General Manager, or senior manager within restaurant
• Strong knowledge of restaurant operations, service standards, menu execution, and brand culture
• Experience managing a full-service casual dining restaurant
• Strong financial understanding, including sales, food cost, labour cost, wastage, and stock control
• Strong leadership and people management skills
• Excellent guest service mindset
• Ability to work under pressure and manage high volume trading periods
• Strong communication skills in English
• Willingness to relocate to Ghana or work in Ghana
• Must not currently be employed by an active restaurant  franchisee
• Must not be recruited in a way that breaches any franchise, employment, or non-solicitation obligations

Preferred Experience

• Restaurant opening experience is a requirement
• Experience training new teams
• Experience in African or South Africa restaurant business
• Experience with coffee shop, bakery, and full-service dining operations
• Experience managing both front of house and back of house teams

Key Competencies

• Strong leadership
• High attention to detail
• Guest focused
• Commercially minded
• Disciplined operator
• Strong trainer and coach
• Problem solver
• Honest and reliable
• Hands on management style
• Able to build and maintain brand culture

Success Measures

• Sales growth
• Strong guest satisfaction scores
• Brand audit compliance
• Food cost and labour cost control
• Low staff turnover
• Strong team discipline
• High product consistency
• Clean and well-maintained restaurant
• Smooth daily operations