|
|
Sales & Business Development
- Achieve and exceed monthly sales targets.
- Identify and secure new business opportunities within the food manufacturing sector.
- Develop and implement territory growth plans.
- Prepare and present technical proposals, quotations, product presentations, and business reviews.
- Negotiate pricing and commercial agreements within company guidelines.
- Maintain an active sales pipeline and provide accurate sales forecasts.
Technical Product Knowledge & Advisory Services
- Maintain a comprehensive understanding of all cleaning and hygiene products, applications, and technical specifications.
- Remain fully conversant with best practices, food safety requirements, and emerging industry developments.
- Conduct site surveys, hygiene audits, and process evaluations to identify customer needs and opportunities.
- Assess customer cleaning procedures and recommend suitable detergent, disinfectant, and sanitation programmes.
Provide expert advice on:
- CIP (Clean-In-Place) systems
- Open plant cleaning systems
- Foam cleaning applications
- Disinfection and hygiene protocols
- Food safety and contamination control
- Chemical dosing and application systems
- Conduct product trials, performance evaluations, and implementation support.
- Provide customer training on product application, handling, and safety requirements.
Customer Relationship Management
- Adhere strictly to established call cycles to maximise customer coverage, maintain strong client relationships, and ensure the consistent delivery of high-quality service and support.
- Build, develop, and maintain strong relationships with production managers, quality managers, hygiene managers, procurement personnel, and plant management.
- Respond promptly and professionally to customer enquiries, complaints, and technical issues.
- Ensure high levels of customer satisfaction through proactive account management.
- Identify opportunities to expand existing customer accounts through additional products and services.
- Accurately record customer visits, technical findings, opportunities, and actions within the CRM system.
- Ensure all customer records are complete, accurate, and maintained on the CRM system and in accordance with company standards.
- Submit weekly call reports on the CRM within required deadlines.
Market Intelligence & Product Development
- Monitor competitor activity, pricing strategies, and market developments.
- Identify emerging customer needs and market opportunities.
To apply immediately for this position click
here.
|
|
|
Qualifications and Experience
- Grade 12 plus relevant Degree/Diploma (NQF Level 6). E.g. N Dip Food Technology, BCom, BSc Food Science, BSc Biotechnology, BSc Microbiology
- Minimum 3–5 years' experience in technical sales within the food industry, industrial hygiene, food chemical, water treatment, or related sectors.
- Demonstrated knowledge of food industry cleaning and hygiene processes.
- Strong understanding of CIP systems and open plant cleaning applications.
- Practical experience with detergent and disinfectant applications in food processing environments.
- Proven ability to develop and maintain customer relationships.
- Valid driver's licence and willingness to travel extensively.
- Proficiency in CRM systems and Microsoft Office applications.
- HACCP, GMP, or Food Safety Management Systems knowledge.
- Experience conducting hygiene audits and sanitation assessments.hk;
Key Performance Indicators (KPIs)
- Achievement of sales revenue and gross profit targets
- New customer acquisition
- Growth of existing customer accounts
- Customer retention and satisfaction levels
- Completion of scheduled customer visits and call cycles
- Accuracy and completeness of CRM data
- Timeliness and quality of reporting
- Technical support effectiveness and customer feedback
- Identification and conversion of new business opportunities
|