Permanent - Account Manager Sales Administrator - Ekurhuleni (East Rand) - South Africa

Role Overview:

The Account Manager / Sales Administrator is responsible for delivering a premium client experience, managing high‑value accounts, and ensuring the smooth execution of all sales administration processes. The role requires exceptional professionalism, accuracy, and the ability to operate confidently in a fast‑paced, high‑expectation commercial environment.

• Primary function would be to manage existing cross border accounts from end to end

• Provide sales admin support for local sales:
• Quoting
• Pricing/Costing
• Sourcing/Procurement
• Delivery/dispatching

Key Responsibilities:

• Account Management — Manage a defined portfolio of high‑end clients, ensuring consistent engagement, retention, and satisfaction.
• Sales Administration — Prepare quotations, process orders, manage invoicing, maintain CRM accuracy, and support internal compliance requirements.
• Client Communication — Deliver polished, timely communication across email, phone, and meetings; coordinate responses to client queries and escalations.
• Operational Coordination — Work closely with logistics, finance, and technical teams to ensure seamless fulfilment and service delivery.
• Reporting & Forecasting — Support sales leadership with pipeline updates, forecasting, and structured reporting.
• Upsell & Growth Support — Identify opportunities within existing accounts and assist with proposal preparation and commercial follow‑through.
• Issue Resolution — Manage client concerns professionally, ensuring swift resolution and maintaining service excellence.

Qualifications & Experience:

• Minimum 3–5 years in account management or sales support within a premium or corporate environment.
• Proven experience handling high‑value clients and complex administrative processes.
• Strong competency in CRM systems and MS Office (especially Excel).
• Experience in a fast‑paced, service‑driven industry is advantageous.

Required Competencies:

• High‑end client service with strong interpersonal and relationship‑building skills.
• Administrative accuracy with meticulous attention to detail.
• Commercial awareness and understanding of pricing, proposals, and sales processes.
• Time management and the ability to prioritise effectively under pressure.
• Professional communication with excellent written and verbal skills.
• Tech‑savvy, including strong Excel capability and comfort with digital workflows

Performance Indicators:

• High client satisfaction and retention
• Accurate, timely sales documentation and CRM updates
• Reliable pipeline and forecasting support
• Effective coordination with internal departments
• Demonstrated contribution to upsell and account growth