Permanent - IT Manager - Johannesburg - South Africa

Job description
When systems stall… you get them moving again.

Scanners stop scanning. Printers refuse to print. Networks wobble. And then, you step in.

You’re hands-on and in the action, fixing issues before they slow the operation down. You keep devices connected, systems running, and the warehouse moving at full speed. At MyRunway, IT support isn’t desk-bound. It’s practical, fast, and impact-driven.

This is a standalone IT Manager role with no direct reports, working closely with external IT vendors for escalations and specialised support when required.

If you love real-time problem-solving and thrive in a fast-paced operational environment, this one’s for you.

What’s in it for you

A hands-on role at one of SA’s fastest-growing fashion e-commerce brands

The chance to make a real, visible impact on daily warehouse operations

A fast-paced, practical environment where no two days look the same

A supportive team with room to grow and learn

A role where you’re trusted to take ownership and get things done

Job requirements
Responsibilities

Be the go-to IT support on the warehouse floor—fast, visible, and hands-on

Fix hardware, software, and network issues before they cause delays

Keep warehouse-critical tech running: WMS, scanners, printers, and label machines

Set up and manage PCs, laptops, handhelds, and mobile devices

Own asset tracking and keep everything accurately logged

Manage user access, passwords, and basic security controls

Log, track, and close support tickets within SLA targets

Escalate tricky issues to vendors when needed

Run routine system checks, updates, and backups

Support system rollouts, upgrades, and on-the-floor training

Keep downtime low and efficiency high

Personal Skills and Attributes

Confidence supporting scanners, printers, and mobile hardware

Comfort working in a warehouse or operational environment

A natural problem-solver with a calm, practical mindset

Clear communication and a strong service focus

The ability to prioritise and work independently in a fast-paced setting

Experience

Hands-on experience in an IT support or helpdesk role

Solid Windows OS knowledge and a good grasp of basic networking

Experience in a warehouse or logistics environment

Exposure to Warehouse Management Systems (WMS)

A relevant IT qualification or certification