Permanent - Outbound Telesales Consultant - Ekurhuleni (East Rand) - South Africa

Job Specification

• Sell health insurance products to new and prospective customers via outbound calls.
• Engage with Afrikaans-speaking clients professionally and effectively.
• Achieve and exceed daily, weekly, and monthly sales targets.
• Build rapport with customers and identify their insurance needs.
• Present and explain health insurance products, features, and benefits.
• Handle customer objections and negotiate to close sales.
• Maintain accurate customer records and update CRM systems.
• Ensure compliance with company policies and industry regulations.
• Follow up on leads and convert enquiries into successful sales.
• Deliver excellent customer service throughout the sales process.
• Participate in product training and coaching sessions.
• Work collaboratively with the sales team to achieve campaign objectives.

Job Description

• Conduct outbound sales calls to potential customers.
• Promote and sell health insurance products.
• Identify customer needs and recommend suitable insurance solutions.
• Explain policy terms, benefits, pricing, and exclusions.
• Convert qualified leads into successful sales.
• Meet or exceed individual and team sales KPIs.
• Manage customer queries and provide accurate information.
• Maintain detailed records of all customer interactions.
• Follow up with prospective clients to maximize sales opportunities.
• Adhere to quality assurance and compliance standards.
• Maintain product knowledge and stay informed about campaign updates.
• Build long-term customer relationships through professional communication.

Job Requirements

• Matric (Grade 12).
• Minimum age of 23 years.
• 6–12 months of outbound telesales experience.
• Previous sales experience in a call centre environment is advantageous.
• Fluent in both English and Afrikaans (spoken and written).
• Excellent verbal communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Target-driven with a proven ability to meet sales goals.
• Confident telephone etiquette and objection-handling skills.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused with a positive and professional attitude.