Brand & Guest Experience
- Creating memorable visitor and tasting experiences
- Ensuring the Brand Home operates as a key extension of Ginologist’s marketing channels, with all guest touchpoints, experiences, activations and communications being brand aligned and brand centric
- Supporting new product launches and ensuring
- Developing relationships with brands, influencers and tourism partners in line with the brand strategy
- Identifying opportunities to grow guest engagement, visitation and revenue
Operations
- Managing the daily operation of the Brand Home
- Overseeing opening and closing procedures
- Maintaining high hospitality and service standards
- Overseeing bar and beverage operations
- Ensuring the venue is clean, safe and well maintained
- Implementing and suggesting Brand Home Operating Procedures
Team Leadership
- Leading, training, coaching and motivating the Brand Home team
- Managing rosters, leave, attendance and performance
- Creating a positive and high-performing team environment
- Ensuring the team consistently delivers the required service, hospitality and operational standards
- Holding team members accountable for performance and adherence to procedures
Stock & Purchasing
- Managing stock levels and conducting regular stock counts
- Ordering from approved suppliers
- Managing beverage, bar and operational supplies
- Working hand in hand with Operations procurement to secure efficient stock levels
- Investigating stock variances and ensuring correct stock rotation
Events & Marketing
- Coordinating private functions, special events and live entertainment
- Working with photographers, videographers and content creators to support Brand Home content requirements
- Supporting Ginologist marketing campaigns, collaborations and activations within the Brand Home
- Ensuring all events, activations and guest-facing initiatives are consistent with Ginologist’s brand positioning and guidelines
- Identifying opportunities to drive visitation, bookings and revenue through events and experiences
Administration, Financial Control & Commercial Performance
- Taking accountability for the overall profitability and financial performance of the Brand Home
- Managing daily operational reporting hand in hand with the Finance Department
- Monitoring sales, expenditure and departmental performance
- Supporting budgets and financial administration
- Maintaining accurate operational and staff records
- Creating and adhering to a yearly Brand Home Budget and Expenditure