Permanent - Parts Counter Support - Gamsberg - South Africa

Reports to Parts Supervisor and Depot Manager

Role Summary:

Reporting to the Parts Counter Sales Supervisor, Parts Counter Sales Support performs a vital front-line role in the after-sales relationship between the company and customers by identifying and sourcing parts and providing quotes and invoices. The Parts Counter Sales support also assists the customer with queries and strives to achieve a high customer satisfaction result

Main Responsibilities:

• Provides quotes to customers
• Ensures that the correct information (part, price and lead time) is quoted to the customer
• Follows up on outstanding quotations
• Enters rejection result for quotations lost
• Processes sales orders and invoices
• Running daily back-order reports and ensuring efficient dispatch of available parts
• WIP management for own orders
• Ensures accurate machine details are processed for component claims and service jobs
• Ensures that each order processed has all the relevant required documents (Customer RFQ, Company Quote, Acknowledgement of Order, Signed Delivery Note & Invoice)
• Keeping internal and external customers up to date with ETA changes
• Transfers stock between branches through replenishment orders

Grade 12/NQF 4  

4-5 years’ experience in Parts Counter Sales

Industry – Mining, Construction, supply and a service management industry would be an added advantage

A valid driver’s license

Computer skills:

• Must have knowledge of Microsoft office products such as Outlook, Word, Excel and PowerPoint
• Candidate will receive training on internal systems/computer programmes
• Experience working on parts systems

General Skills:

• Good written and verbal communication skills in English
• The Applicant must have industry experience

Job Related Skills:

Ability to work under pressure − Customer service skills − Good written and verbal business communication skills − Organizational Support - Follows policies and procedures − Problem solving skills − Teamwork