Permanent - Customer Accounts Administrator - Bapsfontein - South Africa

Job description:

• A Customer Accounts Administrator (CAA) contributes to the efficiency and smooth running of customer orders.
• The Customer Accounts Administrator
• is involved from start to finish ensuring customer satisfaction. The Customer Accounts Administrator works in a team-based environment and plays a supportive role in company, supporting various role players from designers to production and logistics.
• The Customer Accounts Administrator will work constantly under pressure to meet the demands of the customer

Customer relations

Customer Accounts Administrator would be responsible for the following:

• Building and maintaining relationships with customers
• Following up on a customer enquiry

Managing Customer Accounts

• CAA would be responsible for the following:
• Getting customer to complete an information sheet
• Captures customer order correctly
• Requesting quotes from estimators
• Following up on quotes sent to customers
• Ensuring customer accounts are up to date before processing order
• Processing orders on allocated systems
• Following up on orders
• Ensuring customers receive correct orders on time

Bookkeeping and maintenance

• A CAA would be responsible for the following:
• Keeping record of Customer accounts (orders, item prices, customer details etc...)
• Maintaining customer account records (orders, item prices, customer details etc...)

Collaboration

• A CAA would be responsible for the following:
• Support customer care
• Support estimators
• Support designers
• Support finance administrators
• Support production and logistics

Minimum education required:

Matric: Completed Senior Certificate Business or Office Administration diploma or any relevant qualification

Experience required:

• Experience [2-4 years in administration and / customer relations. Knowledge / experience of the design and printing industry will be beneficial.