Reporting to Regional Sales Manager
Position Overview:
We require a self-motivated, target driven individual to take accountability and ownership of all branch activities. The role is responsible to communicate and drive daily operations of the branch and ensure its alignment to company goals. The role would drive all people related issues, customer service, sales, stock and credit management within the branch
BRIEF DESCRIPTION OF KEY PERFORMANCE AREAS:
Manage, lead, motivate, develop and empower branch employees – thereby retaining a stable team who is able to deliver business goals
Drive sales targets and manage operational efficiencies in order to maintain a healthy, profitable business.
Ensure excellent customer service by playing an active role in customer contact situations - thereby ensuring and maintaining healthy customer relationships.
Manage as well as control financial targets within company accepted norms and balance this against business risk.
Maintain and improve customer service, sales performance, stock efficiencies and manage business risk related to credit
Ensure Stock loss is minimized through compliance with security measures, stock and cash handling procedures.
People Management - training, mentoring, coaching and management of staff within the store.
Ensure sound financial and administrative control over branch, including ISO compliance
Ensure adherence and application of company policies and procedures.
Accountable for the maintenance of branch image and branch assets
Drive branch sales performance to meet or exceed monthly, quarterly and annual targets.
Develop and implement local sales strategies aligned with national and regional goals.
Identify growth opportunities and work closely with Product Application Engineers to deliver tailored solutions
Oversee all aspects of branch operations, including stock control, order fulfilment and customer service.
Manage inventory levels to meet customer demand while minimising excess and obsolete stock.
Work with supply chain and procurement teams to ensure product availability and resolve supply issues