Reporting:
The position will report to the Head of Department and will work closely with the Portfolio Management, Accounts (Processing), Clearances and Maintenance departments.
Position Overview:
Position requires a professional and service-oriented Call Centre / Client Services Consultant to join a property management environment servicing Sectional Title Schemes and Homeowners Associations.
The successful candidate will be responsible for handling incoming telephone calls, walk-in queries and general client enquiries, ensuring that queries are accurately recorded, resolved where possible, or referred to the relevant department for further assistance.
Key Responsibilities:
Answer and manage incoming telephone calls in a professional and friendly manner.
Handle account and levy-related queries, including statements, payments, balances and general account enquiries.
Receive and assist with maintenance-related queries, logging requests and directing them to the appropriate department or service provider.
Assist with general enquiries relating to Sectional Title Schemes and Homeowners Associations.
Handle walk-in clients and provide professional assistance with account and general queries.
Accurately capture and record queries and follow-ups on the company’s systems.
Escalate queries to Portfolio Managers, Accounts, Maintenance or other relevant departments where required.
Follow up on outstanding queries to ensure that clients receive appropriate feedback.
Maintain a high standard of customer service and professional communication.
Assist with administrative duties relating to the Call Centre and Client Services function.