Job Purpose:
The Junior Internal Sales position is responsible for providing effective sales and administrative support to the sales department and customers
The role involves assisting customers with enquiries, preparing quotations, processing sales orders, following up on orders and deliveries, maintaining accurate customer information, and ensuring that customer requirements are communicated effectively to the relevant internal departments
Duties and Responsibilities:
Customer Service and Sales Support:
Respond to customer enquiries by telephone, email and other communication channels
Assist customers with product, pricing, availability and delivery enquiries
Build and maintain positive relationships with existing customers
Provide professional and efficient customer service at all times
Follow up on customer enquiries and quotations
Escalate customer complaints or complex enquiries to the relevant senior staff member
Assist the sales team with maintaining and developing customer accounts
Quotations & Sales Orders:
Prepare and send quotations to customers as instructed
Follow up outstanding quotations where required
Receive and process customer purchase orders
Capture sales orders accurately onto the company's system
Check pricing, quantities, product specifications and delivery requirements
Ensure that all customer requirements are clearly communicated to Production, Planning, Dispatch, Stores and other relevant departments
Monitor orders through to completion and advise customers of any changes or delays
Order & Delivery Follow-Up:
Monitor outstanding customer orders
Liaise with Production Manager regarding order progress
Liaise with Dispatch regarding delivery dates and requirements
Communicate order status and expected delivery dates to customers
Assist with the scheduling of customer deliveries
Monitor and track deliveries using the company’s tracking system
Follow up on outstanding or delayed orders
Assist with resolving discrepancies relating to orders and deliveries
Administration:
Maintain accurate customer records and information
File and maintain quotations, orders and relevant correspondence
Capture and update information on the company's computer system
Prepare sales reports and other administrative reports as required
Ensure that all sales documentation is complete and accurate
Assist with customer account administration where required
Maintain confidentiality of customer and company information