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Key Account Manager – FMCG Exports to Retail Supermarkets
- Account Management: Serve as the primary, highly responsive contact for key export and Malawi based clients.
- Sourcing & Buying: Source and procure FMCG goods and equipment based on client needs.
- Supplier Negotiation: Negotiate prices and terms with suppliers to maximize profit margins.
- Costing & Quoting: Build accurate customer quotes using Excel costing models.
- Logistics Liaison: Coordinate closely with warehouse and logistics teams for dispatch.
- AI Implementation: Leverage artificial intelligence tools to build systems and optimize operations.
- AI Knowledge: Practical understanding of AI tools and the capability to develop workflow systems.
- FMCG Industry: Proven sales or account management experience in FMCG.
- Procurement: Strong background in buying, sourcing, and commercial negotiation.
- Advanced Excel: Mastery of pricing formulas, pivot tables, and data models.
- Operations & Logistics: Clear understanding of warehouse flows, truck loading and export processes.
- Customer Service: Thorough understanding of servicing Retail Supermarkets, exceptional communication skills and a strong service ethos.
- Revenue Growth: Year-on-year sales growth within assigned key accounts.
- Quote Speed:Turnaround time and accuracy from customer inquiry to quotation.
- Order Fulfillment:
- On-time, in-full (OTIF) delivery rate.
- System Innovation: Successful integration of AI tools to automatemanual workflows
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- Proven experience in managing key accounts within the export and import industry, with a strong understanding of supply chain logistics, customs regulations, and international trade practices.
- Excellent communication skills to effectively liaise with clients, suppliers, and internal teams to ensure smooth operations and customer satisfaction.
- Strong negotiation and problem-solving skills to resolve issues that may arise in the import and export processes, such as delays, compliance issues, or pricing discrepancies.
- Ability to analyze market trends, competitors, and customer feedback to develop strategies for expanding the key accounts portfolio and driving revenue growth.
- Proficiency in using CRM software and other relevant tools to track account performance, manage contracts, and generate reports for management review.
- High level of organization and attention to detail to handle multiple accounts simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
- Flexibility and adaptability to changing market conditions, customer demands, and operational challenges in the export and import industry.
- Bachelor's degree in Business, International Trade, Logistics, or related field - additional certifications in export / import regulations or supply chain management are a plus.
- Ability to travel domestically and internationally as needed to visit key accounts, attend industry events, and build relationships with key stakeholders.
- Strong leadership and team management skills to guide a support team in executing account strategies, resolving issues, and achieving business objectives in the export and import sector.
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