Purpose
- To educate Distribution partners, System Integrators and End users
- Engineer and design solutions around Web OS product offering
- Regularly update product specification to support sales staff
- Competitor comparisons - spec for spec
- Responsible for all technical queries for both monitor signage and commercial TV
Key responsibilities for this position include, but are not limited to:
D Product Strategy/Plan
- Support the ID System Integrator partners and End-user customers with day to day issues 30%
- Training of ID System Integrator partners and End-user customers 30%
- Keep the ID Staff up to date with any Technical and Specification changes 10%
- Onsite Technical support and Sales support 20%
- General office work, Software License issuing, meetings10%
In-Depth Product / Brand Knowledge
- Signage Hardware and Software knowledge
- CTV Hardware and Software knowledge
- Ongoing training supplied by RHQ
- Self-driven industry knowledge including competitor products
Stock control
- Manage and Control showroom stock
- Ensure showroom is always presentable for clients
Strong Customer Relationships
- Presentable manner with customers
- Build relationships with Key System Integrator partners in both Signage and CTV
- Respond timeously to Key End user customers
- Ensure customer needs are established and reviewed
- Dealer/Retailer presentations
- Certification of all company Partners / Design and execute the certification program on CTV, LED and Monitor Signage.
Reports
- Monthly RHQ Training report
- Monthly Software License sales report