Dealership in Kyalami requires a Service Advisor

RESPONSIBILITIES

• Following up with orders and parts requirements on all current and future jobs.
• Responsible for the total customer handling process in the service and repairs area.
• Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust.
• Generate service business volume (selling parts and labour through interactive reception and upselling opportunities).
• Build and maintain a positive service image amongst customers.
• Handle all customer requirements by offering alternative repair solutions and pricing options.
• Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters.
• Must be able to handle all customer complaints and issues up to a certain level.
• Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilize workshop capacity.
• Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments.
• Follow-up after the service / repair to ensure the customer is satisfied with the work done.
• Maintains positive relationships with customers to ensure repeat and referral business.
• Develop sales leads for future business and forward leads to the sales department.

REQUIREMENTS

• 3-4 years of relevant experience within the motor industry at dealership level
• Team player
• Target/Goal driven
• Extremely good with client relationships
• No Job hoppers.  Stable working career Essential
• Reside Kyalami/Rivonia 

This vacancy is only for commencement of employment May/June 2023

*Only candidates who meet the criteria will be shortlisted and contacted

*If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful

*Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated

If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, PLEASE UPLOAD YOUR CV USING THE FOLLOWING LINK:

totalrecruitment.solutions/RecruiterJobListing.aspx/-SELECT-MOTOR-RECRUITMENT-Company-Careers-16021

Please note all CV submissions MUST be uploaded via the link above. EMAILED CV’S WILL UNFORTUNATELY NOT BE DEALT WITH

If you don’t hear from us within 14 working days of your application, you can take it as your application was not successful

Applications should be submitted no later than Friday 24^th March 2023