External Sales Representative  (Mining / Manufacturing )

• Reception
• Internal sales
• Telesales & counter sales
• Export Administrator
• Stock control of non-stocked items
• Expediting
• Invoicing
• Pricing
• Quotations
• Load Planning
• Stock take each 6 months
• Office liaison for traveling managers

Suppliers of Conveyor Belting and Mining Equipment

·         Belt configuration, Steel cord system

·         Sales quotes, tender submissions with regards to technical classifications as well as communication of commercial terms such as payment milestone, Inco terms, special terms and conditions

·         Doing detailed risk assessments with commercial manager and excluding potential risks to Fenner / BMG

·         Expediting of all key documentation and requirements for tender submissions, such as quality control process, technical classifications and data sheets.

·         Compiling of pricelists and maintenance on price updates, ensuring the department has updated and valid pricelists when required.

·         System implementation to improve business process flow with production, sales, logistics and branches processing.

·         Budget control daily to establish what needs to be done to achieve given targets.

·         Follow up on quotations submitted

·         Send curtesy quotes to customers regarding stock on the floor that can be supplied immediately.

·         Arranging of transport and logistics for all shipments of conveyor belting. Co-coordinating with transporter to ensure shipments go out as needed and planned.

·         Submitting of PODs to branches for payment submissions.

·         Management of customer breakdowns on site. Arranging all transport and communication between factory, transporter and customer to ensure breakdowns are handled with utmost urgency.

·         Technical liaison between customer and factory, for production of belting according to customer specification.

·         Continuous communication between branches, customers and factory regarding payment milestones and production.

·         Negotiate improved prices with Fenner factory and then providing customer with better pricing to ensure our market share improves, especially on large orders.

·         Production planning with factory on priority orders and what needs to be manufactured and when delivery schedules needs to be met.

·         Order processing and GP% Accuracy. Ensure all orders are loaded and submitted for manufacturing.

·         Single liaison between Procurement and sales regarding Belting and services.

·         Monitoring Delivery Accuracy for all orders. Communicating to the customer on any delays and what solutions have been put in place.

·         Possess advance computer skills along with the ability to train others on system usage

·         Filing system management and implementation to ensure business processes are improved and adhered to.

·         Supervise Credit hold control and upfront payments on all projects and orders over a certain value.

·         Service job quotations and job processing.

·         Ensuring Jobs are performed with financially viable labour charges and material usage.

·         Ensuring service teams have sufficient stock to perform jobs required on mines and breakdowns.

• Processing of costing on transport and Customs vat charged on each indent / shipments received and to which orders they apply.
• Following up on indents on a weekly basis
• Checking the progress on each indent and when dispatch will take place.
• Informing Sales staff of the progress of indents and when their stock will be arriving in the ware house and when delivery will take place.
• Placing of buffer stock order, taking into consideration the Production team’s forecasts.
• Outstanding Purchase order report support
• Drafting of status reports on customer service.
• Checking stock received along with invoices, Lot Numbers and expiration dates.
• Checking all documentation and stock correspond.
• General office Filing.
• Buying of forex for all incoming Import orders.

Sales Administration Supervisor – Gravity Concentration (2013 – 2015)

• Supervise Quotes and tender submissions with regards to technical classification as well as communication of commercial terms such as payment milestones, Inco terms and special terms and conditions and doing a detailed risk assessment with the commercial manager and excluding all potential risks for Multotec.
• Supervision and Expediting of all key documentation and requirements for Tender submissions such as Quality Control Process, technical clarifications, General arrangement drawings and manufacturing schedules.
• Systems implementation to improve Business process flow with regards to JDE, Hummingbird and Qlik View.
• Scrutinize income statement monthly to ensure all allocations are legitimate and correct. Ensure that all incorrect entries are corrected before the financial meeting held monthly.
• Compile Monthly Financial report to be submitted for the Financial Management meeting.
• Supervise and control Budgeting for the financial period ahead. Expedite quotes submitted to clients and determine when orders will be placed and budget accordingly.
• Supervise Credit hold control and upfront payments on Projects and orders that are over a certain value.
• Management of Customer breakdown orders and ensuring that the client’s urgent needs are met and we achieve superior customer satisfaction.
• Technical liaison with the drawing office and process engineers on customer enquiries to ensure the correct information is given to all clients when required.
• Continuous communication with our clients on status of Upfront payments and expediting of deliveries on project orders that have a strict delivery schedule that is coupled with Mine maintenance shut downs.
• Order processing procedure – Ensuring on receipt of orders that the pricing is according to the sales quotes provided to the client, that Inco terms are as quoted and that the special terms and conditions are as agreed upon on quote or tender level.
• Providing the projects department with as much technical and commercial details on handover of any project.
• Supervising Sales admin team and assisting in commercial clarifications on tender submission and project handover to the projects department.
• Monitoring of Delivery accuracy and late order notifications for outstanding orders and try to improve on Delivery accuracy.
• MDW Team Leader for departmental improvement and discussions on problems that might occur and doing problem solving to ensure the issues don’t happen again. Drawing up Service Level Agreements with service departments such as Debtors, Exports, Projects and Business development to ensure the service we receive is world class and we can in turn provide world class service to our clients.
• Monitoring and reporting on Debtors days analysis for customers that have credit facilities with Multotec and resolving issues regarding payments. Ensuring that Debtors pay within their agreed credit facilities
• Logistics Liaison and control
• Posses advance computer skills along with the ability to train others on system usage
• Filing system management and implementation to ensure business processes are improved and adhered to at all times.

Senior sales and Commercial Coordinator – Cyclones Division (2010 – 2013)

• Acting for the Sales Admin Manager
• Supervising Sales admin team and assisting in commercial clarifications on tender submission and project handover to the projects department.
• Order processing procedure – Ensuring on receipt of orders that the pricing is according to the sales quotes provided to the client, that Inco terms are as quoted and that the special terms and conditions are as agreed upon on quote or tender level.
• Providing the projects department with as much technical and commercial details on handover of any project
• Compiling of monthly reports on Packaging recovery and outstanding orders to be delivered on scheduled delivery dates as well as providing an Invoicing forecast for the upcoming month.
• Monitoring of Delivery accuracy and late order notifications for outstanding orders and try to improve on Delivery accuracy.
• Supervise Credit hold control and upfront payments on Projects and orders that are over a certain value.
• MDW Team Leader for departmental improvement and discussions on problems that might occur and doing problem solving to ensure the issues don’t happen again. Drawing up Service Level Agreements with service departments such as Debtors, Exports, Projects and Business development to ensure the service we receive is world class and we can in turn provide world class service to our clients.
• Monitoring and reporting on Debtors days analysis for customers that have credit facilities with Multotec and resolving issues regarding payments. Ensuring that Debtors pay within their agreed credit facilities.
• Managing Price list updates, Maintenance & submissions on a quarterly basis and ensuring all price increases are recorded and allocated accordingly using data management with several working documents
• Systems implementation to improve Business process flow with regards to JDE, Hummingbird and Qlik View.
• Supervise and control Budgeting for the financial period ahead. Expedite quotes submitted to clients and determine when orders will be placed and budget accordingly.
• Management of Customer breakdown orders and ensuring that the client’s urgent needs are met and we achieve superior customer satisfaction.
• Technical liaison with the drawing office and process engineers on customer enquiries to ensure the correct information is given to all clients when required.

• Tracking progress and results of customer queries and escalated problems
• Arrange out of the ordinary shipment requests for merchandise or display material and special stock delivery requests.
• Proactive communication with clients via telephone, e-mail and regular mail
• Internal Sales & administration on Air conditioning sales and implementation of new procedures to provide world class service to our clients.
• Expediting and supervising sales order processing and quoting, ensuring that the clients receive quotes within the specified time period and receive confirmation of their orders within 24hours of order placement. Constant communication with the client to provide accurate information on their requirements.
• Provide Technical Support and accurate sizing on client requirement and design layout according to technical drawings provided.
• Management of Customer breakdown orders and ensuring that the client’s urgent needs are met and we achieve superior customer satisfaction.
• Supervise and control Budgeting for the financial period ahead. Expedite quotes submitted to clients and determine when orders will be placed and budget accordingly.
• Logistics liaison and control
• Export coordinator
• Spare part management and distribution control

• Order processing procedure – Ensuring on receipt of orders that the pricing is according to the sales quotes provided to the client, that Inco terms are as quoted and that the special terms and conditions are as agreed upon on quote or tender level.
• Systems implementation to improve Business process flow
• Managing Price list updates, Maintenance & submissions on a daily basis and ensuring all price increases are recorded and allocated accordingly using the London Metal Exchange.
• Supervising Sales admin team and assisting in commercial clarifications on tender submission
• Logistics management and controlExpediting and supervising sales order processing and quoting, ensuring that the clients receive quotes within the specified time period and receive confirmation of their orders within 24hours of order placement. 

• Constant communication with the client to provide accurate information on their requirements.

• Provide written Quotes for all customers on standard stock items.
• Supervising Expediting of all orders and maintaining a solid customer focused relationship with all clients.
• Responsible Order processing of Pumps, Grinding equipment, Process equipment and Bulk Material Handling
• Management of Customer breakdown orders and ensuring that the client’s urgent needs are met and we achieve superior customer satisfaction.
• Constantly check stock availability to ensure that stock levels are as per the client’s requirements and advise the buyer of any stock that needs to be purchased.
• Stock take
• Providing of technical details on queries from mines, Process equipment and Grinding equipment are sized mine specific as each plant has a different requirement.
• Calculating Margins and GP’s to ensure divisional profitability. Reporting back to the manager on a weekly basis what our profits are with regards to spares and aftermarket sales.
• Supervise Credit hold control and upfront payments on Projects and orders that are over a certain value.
• Dealt with Mines such as Anglo Plats, Anglo Coal, RPM, De Beers, Xstrata, ect.
• Targets were for my clients approximately R18mil, Overall target were R48mil.
• Expediting and supervising sales order processing and quoting, ensuring that the clients receive quotes within the specified time period and receive confirmation of their orders within 24hours of order placement. Constant communication with the client to provide accurate information on their requirements.
• Provide Technical Support and accurate sizing on client requirement and design layout according to technical drawings provided.
• Order processing procedure – Ensuring on receipt of orders that the pricing is according to the sales quotes provided to the client, that Inco terms are as quoted and that the special terms and conditions are as agreed upon on quote

• Reception
• Internal sales
• Invoicing
• Order Processing
• Quotations
• Processing of credit notes
• Filing
• Stock take every 6 months
• Taking Minutes of meetings every Friday
• Technical Support
• Product training

Office Administrator

• Reception
• Internal sales
• Invoicing
• Debtors
• Stock control
• Logistics
• Order Processing
• P.A. for Mr. Mark Elliott
• P.A. for Mr. Bevil Mellem
• Banking
• Training of new employees on the JD Edwards system