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Automotive - Motor Vehicles : Office manager/ Executive PA From 2024-01 To 2024-05 Duties
- Effectively manage the operations and employees of the branch as to ensure excellent service is delivered internally and externally
- Leading and developing the team building and long term and short term business strategies
- Oversee stock is well maintained with no additional damage
- Delivering and maintaining great customer care and relations
- Direct operational aspects including overseeing the distribution operations, customer service, human resources, administration and sales
- Locates areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Bring out the best of the branch’s personnel by providing training, coaching, development and motivation
- Directing all operational aspects including distribution, customer service, human resources
- Address customer and employee satisfaction issues promptly
- Ensuring customers receive only best service at the branch. Including exclusive coffee bar, snacks and hospitality
- Network to improve the presence and reputation of the branch and company
- Results driven and customer satisfaction
- Liaison with all banks, loading transactions and releasing
- Dealing with Head Office in China regarding delivery of new vehicles, pricing, rebates on demo vehicles and claims
- Provide sophisticated calendar management, flights, accommodation and itinerary for CEO
- Project Management of various buildings including lease agreements– ensuring rent is paid including rates and taxes. Overseeing all building repairs and maintenance
- Ensuring invoicing and statements are sent out timeously and ensuring all payments have been made
- Arranging storage for exclusive sports and racing vehicles monthly
- Monthly invoicing and statements for rent completed on Sage
- Collating Demo packs, Rebate and Incentive packs for claims
- Loading Batch payments on Nedbank
- Managing of staff with HR regarding all aspects including Hiring and firing
- Handling sock yard rentals for overseas clients. Ensure rent is paid and vehicles are serviced, delivered and dropped off.
- Collating personal VAT for CEO and dealing with the auditors
- Completing sales bonus packs monthly for deals completed including incentives
- Handling all email correspondence
- Overseeing all orders – stationary, cartridges, coffee bar, snacks, paper etc
- Collating spreadsheets on a monthly basis for personal payments for the CEO
- Arranging collection and delivery of racing vehicles with specific drivers
: Executive Personal Assistant From 2024-09 To Current Duties
Executive Support: Delivered high-level executive support by managing complex calendars, arranging local and international travel, and preparing detailed meeting documents. Skillfully handled email correspondence, delegated tasks, and maintained accurate staff leave records, ensuring efficiency and seamless operations.
Team Leadership and Team Culture: Recognized with a Culture Award for fostering a high-performing team environment driven by motivation, productivity, and determination. Demonstrated expertise in inspiring teams to achieve ambitious goals, cultivating a collaborative culture that values innovation and accountability, and leading by example to consistently exceed expectations. Proven ability to drive results while championing core values and creating a positive workplace atmosphere.
Operations Management: Streamlined daily operations as a Personal Assistant, ensuring efficient workflow and effective task management. Coordinated resources, handled logistics, and supported operational goals to enhance overall productivity and business efficiency.
Customer Relations: Maintained strong customer relationships by providing exceptional support, addressing inquiries promptly, and ensuring a positive client experience. Demonstrated professionalism and efficiency in managing communications and resolving issues.
Administrative Support: Managed payments, invoicing and records for personal and company matters. Project & Facility Management: Effectively coordinated projects and managed facility operations as a Personal Assistant Ensuring smooth workflows and timely completion of tasks. Organized schedules, allocated resources, and maintained well-functioning facilities to support organizational objectives. Fostered a productive environment by ensuring all operations aligned with business needs and priorities. Financial Management: Managed administrative processes for staff contracts, invoices, and payments, ensuring accuracy and timely execution. Marketing & Event Coordination: Supported marketing initiatives and event planning by assisting with various functions, coordinating team-building activities, and ensuring successful event execution. Fire suppression systems : Executive Assistant/PA From 2023-06 To 2023-12 Duties
- Calendar management for CEO and Regional Manager
- Assist with the marketing and new products to be advertised
- Handle sponsorship for functions and deadlines
- Reading, monitoring and responding to emails
- Answering calls and liaising with Clients competently
- Preparing correspondence on boss's behalf
- Delegating emails
- Planning and organising meetings
- Organising travel and preparing travel itineraries
- Attending meetings on your boss's behalf
- Taking action points and writing minutes
- Preparing documents for meetings
- Taking dictation
- Planning and organising events
- Conducting research
- Drafting communications on your boss's behalf
- Preparing presentations
- Managing and reviewing filing and office systems
- Typing documents
- Overseeing 9 Branches – Dealing with Branch Management
- Typing and keeping records of Discharge Reports
- Project Management of properties
- Collecting rent etc. monthly
- Arrangements of Branch Managers meetings
- Liaise with Clients on all levels
- Prepare schedules
- Liaise and handle all policy documents
- Liaise and handle all insurance
- Assisting with yearend functions
- Liaise with all branches regarding installations
- Arrange functions for meetings
- Deal with variety of suppliers
- Manage air-conditioning servicing
- Manage private crediting
- Booking of all flights and accommodation locally and internationally
- Project management
- Liaise with Momentum regarding company medical aid
- Highly confidential, reliable, trustworthy, honest, respect, confident, motivated, work under pressure and timelines
- Assist Branches, Sub companies on different levels
Valves : Executive Personal Assistant From 2016-02 To 2023-04 Duties
- Arranging travel plans, itineraries, agendas and compiling documents for travel-related meetings and for pleasure.
- Researches, prioritizes, and follows up on incoming issues and concerns.
- Leadership to maintain creditability, trust and support with senior management staff.
- Keep CEO well informed of upcoming commitments and responsibilities.
- Drafting personal letters and dealing with personal documents.
- Handle all matters and ensure projects are completed.
- Arrange appointments.
- Handle all Banking – transfers and deposits, overseas account
- Reading, monitoring and responding to emails
- Answering calls and liaising with Clients competently
- Preparing all correspondence on boss's behalf
- Delegating work in your boss's absence
- Diary management
- Planning and organising meetings
- Organising travel and preparing complex travel itineraries
- Attending meetings on your boss's behalf
- Taking action points and writing minutes
- Preparing documents for meetings
- Taking dictation
- Planning and organising events
- Conducting research
- Drafting communication
- Preparing presentations
- Managing and reviewing filing and office systems
- Sourcing and ordering stationery and office equipment
- Project Management of all Property and Storage Buildings
- Collecting rent etc. monthly
- Invoicing and maintenance on all rentals
- Liaise with Clients on all levels and VAMCOSA
- Prepare schedules
- Assisting with quotes, pricing
- Liaise and handle all policy documents
- Liaise and handle all insurance
- Assist in selling and buying of vehicles
- Arrange servicing of vehicles and collecting
- Liaise with lawyers
- Liaise with auditors
- Arrange functions personal and business
- Ordering of goods overseas
- Deal with Chinese suppliers
- Manage all repairs and maintenance work
- Manage private banking
- Manage international banking
- Booking of all flights and accommodation locally and internationally
- Project management
- Liaise and handle medical aid
- Manage petrol accounts
- Liaise with auditors and meetings regarding staff salaries and bonuses
- Highly confidential, reliable, trustworthy, honest, respect, confident, motivated, work under pressure and timelines
Soft-skills business training company : Personal Assistant to the MD From 2014-05 To 2015-05 Duties
- Full responsibility for managing and administering the MD’s office and diary
- Assisted in researching, designing and packaging 21 training courses. This included the design of content, slides, handouts and manuals
- Attending client meetings with regards to identifying client needs.
- Attending several strategic management sessions with the MD as an assistant or observer.
- Actively participating as a delegate in 16 training courses
- All activities around Event Management, including venue hire, registrations, record keeping.
- Client correspondence
- Creditors and Debtors
- Travel and Hotel arrangements
- Strong customer orientation
Service : Owner From 2012-03 To 2014-04 Duties
- Offered professional secretarial and office support services to numerous companies in different areas of greater Johannesburg, Benoni, Germiston and Boksburg.
Industrial Scales : PA to the MD From 2011-02 To 2012-02 Duties
- Typing of all private documentation
- Taking all calls for MD – Sorting out queries
- Sorting out all private documents
- Receiving and checking all ICQ forms from all technicians
- Product Delivery and Client Satisfaction
- Managing Account Payable – All Private
- Sorting out telephone account
- Completing and managing of leave, sick leave and family responsibility schedules
- Travel and hotel arrangements – domestic and international
- Paying of all accounts – internet banking
- Company financial management – Staff wages
- Order stock from overseas – Sea and Air freight shipment
- Using Rolog to trace all shipments – Sea and Air freight shipments
- E-mailing and dealing with international Clients on a daily basis
- Liaise with Clients on a daily basis regarding scales
- All personal filing – Medical, private
- All faxing and e-mailing
- Liaise with staff and technicians on a daily basis
- Booking out jobs and clients to see.
- Maintain changes on website
Air-Conditioning : Co-owner From 2003-02 To 2011-01 Duties
- Typing of all documents – Quotes, Invoicing & Statements
- Ordering of all stock required
- Completing complex tender documents
- Taking all call and sorting out queries
- Product delivery and installations carried out
- Managing account payable – company and private
- Sales of air-conditioning units
- Completing and managing of contracts and tenders
- Travel and hotel arrangements
- Paying of VAT, PAYE, SDL & UIF
- Company financial management – Staff wages
- Liaise with clients on a daily basis regarding projects
- Managing jobs, quotes, invoices, statements and customer satisfaction
- Assisting in recruiting, hiring and firing
Professional Cleaning Services : Secretary/PA From 2001-02 To 2003-01 Duties
- Preparation of sales and administration documents
- Reception and switchboard
- Completing complex tender documents
- Managing documents for 25 + sales staff
- Updating company web pages, brochures
- Completing and filing of all contracts and tenders
- Travel and hotel arrangements
- Managing of company expense and outgoings
Sales, manufacturing and reconditioning of valves : PA Secretary to Director / Reception From 1997-06 To 2000-12 Duties
- Switchboard management
- Typing all letters – tenders
- Filing of all documents
- Client Liaison
- Organizing appointments / meetings
- Sorting out queries
- Ordering stationary etc
- General administration
- Typing of corporate documents
- Managing of all corporate documents
- Client Liaison
- Account collectables
- General office duties
- Administration of staff, finances and outgoings
- Product delivery and installations carried out
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