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N 4 Business Management:Entrepreneurship, Management Communication, Intro Accounting, Computer Practice
Call Centre and Computer Certificate:Inbound and Outbound Call Centre and Computer Practice – Microsoft Word, Microsoft Excel, Emails, Internet
Grade 12:Tswana, English, Accounting, Business Economics, Economics
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Internet, ERP, Windows, MS Excel, MS Explorer, MS PowerPoint, BAAN, MS Word, MS Outlook, E-Mail, Microsoft, Adobe
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Retail - Wholesale : Customer Service Consultant From 2015-04 To 2024-05
Duties
- Enter customer data and other information on relevant system
- Stock take, Stock request and stock management
- Sales role targets to be meet each month
- Maintain customer relationship
- Load all products and services on the system as required by customers
- Continuously improve knowledge around new technology in cellular telecommunications
- Ensure that customer specifications are met and that the customer is satisfied with the service
- Assist walk in customers and telephonically
- Use customer service and sales skills to customize the opportunity for each customer contact
- Merchandise and stock count
- Banking
- Respond and attend to queries and problems in line with set guidelines
- Escalate unresolved queries timeously
- Deliver first time right service excellence
Global leader in fluid engineering and chemical processing applications : Assistant Buyer From 2011-09 To 2015-01
Duties
- Working on Baan System
- Expedite Orders
- Quality Control Department
- Purchase goods only approved by suppliers
- Negotiate best possible prices and delivery on the sites
- Selection of suppliers through B-BBEE
- Escalation in issues and errors to management
- Confirm by telephonically if suppliers receive the contract through fax
- Required to meet deadlines and set goals
- Analyses of price behavior and basic escalation
- Liaison with site people to the sites
Security - Safety : Office Administrator / Receptionist From 2006-01 To 2011-08
Duties
- Perfom basic office task such as data entry, answering calls, taking messages, directing company phone calls, sorting mails, scanning and updating filling
- Debt Collection, Quoting , invoicing and handle statements
- Run company ‘s errands when required and maintain and order for for office supplies ( handdling petty cash)
- Pay outstanding balances to suppliers
- Maintain positive relationship with clients and suppliers
- Make orders and buy new stock for clients
- Arrange meetings for the company manager
Financial Services : Debt Collector From 2005-05 To 2005-12
Duties
- Collect debts from Clients
- Trace payments
- Make statement
- Filling
- Data capturing
- Sort and receive faxes to check payments
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