Transport and Warehouse Operations Manager (Warehouse manager, Operations manager, Supply Chain Management)

Operations Management: 

• Day-to-day management of loading/delivering operations
• Managing approximately 60 vehicles
• Investigating and resolving delivery queries

Workforce Management: 

•  Managing permanent and contract labour
• Staff appraisal and training

Reporting and Compliance: 

•  Compiling statistical reports daily/weekly/monthly
• Developing and implementing standard operating procedures  

Fleet Management: 

•  Maintenance and upkeep of fleet
• Prepared and submitted financial reports on the fleet.
• Managed petty cash and ensured accurate reconciliation

Supply Chain Management:

• Coordinated and optimized supply chain operations.

Safety, Health, and Environment (SHE):

• Served as 16.2 for the site, ensuring compliance with regulations and standards.

Leadership:

• Managed teams and provided guidance and support to ensure successful outcomes.

Operations Management: 

• Day-to-day management of picking operations
• Maintaining optimal stock levels
• Investigating and resolving delivery queries

Workforce Management: 

•  Supervising permanent and contract labour
• Staff appraisal and training

Inventory Management: 

•  Stock control and optimization
• Back-order control and management

Reporting and Compliance: 

•  Compiling statistical reports
• Developing and implementing standard operating procedures

Equipment Management: 

•  Maintenance and upkeep of equipment
• Prepared and submitted financial reports on assets.
• Managed petty cash and ensured accurate reconciliation.

Supply Chain Management:

• Coordinated and optimized supply chain operations.

Safety, Health, and Environment (SHE):

• Served as SHE representative, ensuring compliance with regulations and standards.

Leadership:

•  Supervised teams and provided guidance and support to ensure successful outcomes.

Workforce Management: 

•  Manage permanent and contract labour
• Allocate and manage staff resources according to changing needs 
• Conduct performance management and disciplinary actions as needed

Inbound Operations:

•  Manage functional outsource partner for inbound loads (80-150 loads/day) 
• Achieve turnaround time of 1:25 hours

Outbound Operations:

•  Manage outbound vehicles (average 120 vehicles/day)
• Balance loads and lane returns

Picking Operations:

•  Manage contract labour (50-140 pickers/shift) to achieve KPIs - Maintain pick rate of 75 picks/hour
• Manage productivity of put-away and replenishments
• Conduct post-pick audits and monitoring

Productivity and Efficiency:

•  Improve picking efficiencies and pick paths
• Enhance turnaround of incoming and outgoing vehicles

Risk Management and Compliance:

•  Manage risk and implement mitigation strategies
• Maintain Claim KPI of -0.1% and Shrinkage of 0.05%
• Ensure SLA adherence and meet deadlines

Budgeting and Financial Management:

•  Manage operational budgets and targets

Facilities and Equipment Management:

•  Maintain equipment and facilities

Third-Party Logistics (3PL) Management: 

• Manage relationships with 3PL partners
• Track and measure performance using scorecards

Operations Management:

•  Manage day-to-day picking operations
• Maintain optimal stock levels
• Investigate and resolve delivery queries
•  Oversee daily dispatch and vehicle tracking - Manage route planning and customer liaisons

Workforce Management:

•  Manage permanent and contract labour
• Conduct staff appraisals and training
• Maintain discipline and effect disciplinary measures

Inventory Management:

•  Control stock levels and manage back-orders 
• Oversee receiving and dispatch discrepancy reports 
• Maintain equipment and facilities

Reporting and Compliance:

•  Compile statistical reports and standard operating procedures 
• File all necessary documentation
• Generate monthly and weekly operational reports 
• Report on outstanding orders and trip sheets

Customer Service:

•  Manage customer service controls and COD procedures 
• Liaise with customers and resolve issues
• Monitor goods returned and maintain quality control

Logistics and Transportation:

•  Plan and manage vehicle routes and schedules 
• Oversee bookins of POD and GRV's
• Dispatch and track vehicles daily

Additional Responsibilities:

• Assist in managing other depots in the group
• Assist with depot startups
• Manage buyouts for the group

Management:

•  Supervise 2-3 supervisors and security officers
• Manage 156 staff members
• Maintain discipline and effect disciplinary measures
• Motivate staff and conduct appraisals/training

Operations:

•  Coordinate shift changes and stock management
• Ensure accurate picking and reconciliation of stock
• Verify transporter documentation and stock loads
• Conduct audits and compile discrepancy reports

Logistics:

• Coordinate export loads and container loading
• Reconcile export documentation and seal numbers
• Monitor diesel levels and compile statistical reports

Health & Safety:

• Conduct spot checks and attend safety meetings
• Take safety minutes and prepare agendas

Administration:

• Manage timesheets, overtime, and budgets
• File and update documentation and SOPs
• Train staff on SOPs and conduct on-the-job training

• Assisted the Store Manager in overseeing daily store operations
• Supervised and trained sales staff to achieve sales goals and excellent customer service - Managed inventory, stockroom, and visual merchandising
• Implemented company policies and procedures to ensure compliance
• Maintained high levels of customer satisfaction and store appearance
• Assisted with recruitment, scheduling, and employee relations
• Analysed sales data and made recommendations to improve performance
• Demonstrated strong leadership, communication, and problem-solving skills