Facilities Services : Infrastructure Maintenance Administrator From 2019-01 To Current
Duties
Main purpose of the Job:
This role provides maintenance planning and co-ordination for all maintenance activities nationally. The role is responsible for managing documentation produced by the Infrastructure Management department and assisting with administration, process enhancement and automation to improve the efficiency of the department.
- 1. Main function of the Job
- Data Centre Management
- Conduct and manage working methods to ensure all SLA and MSA’s are achieved
- Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime
- Compliance
- Maintain compliance in accordance to all relative policies and procedures
- Meet agreed inter-departmental OLA (Operational Level Agreement)
- Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS
- Critical System Management
- Ensure planned and corrective maintenance asset system is managed in accordance to ensure customer MSA’s and SLA’s are achieved
- Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
- Ensure compliance is maintained incorporating industry best practices
- Ensure data centre facilities standards are enforced and maintained
- Ensure data centre cleaning standards are enforced and maintained
Main Functions of the Job
- Doing weekly Audits on our Internal Daily maintenance and tasks using our system to track completion of the assigned tasks
- Doing weekly Audits using out system to check Maintenance on the DC that need to take place on a monthly, bi-monthly; Quarterly and Annual Maintenance
- Checking that all Job Cards have been uploaded and are clear and complete
- Ensure all correctives are loaded and completed
- Report back to management regarding the incorrect Audits and Tasks and ensure the assigned staff members correct and update the system
- Liaising with our Contractors regarding their scheduled Maintenance and ensuring all their staff are competent and trained before they come on site
- Booking access tickets for contractors that come to site and ensuring all contractors that come to site have been cleared to be Medically Fit
- Getting all our Service Level Agreements signed by contractors
- Getting updated pricing from our Contractors on an Annual basis
- Raising and Requesting new PO’s for the new Financial Year to send to our contractors once their updated pricing has been accepted and loaded
- Creating online courses for all our Basis of Design’s and Control Philosophy’s so that all the DC Staff understand the steps to be taken in our Daily tasks in the DC
- Assigning theses courses to all the individuals that need to take the courses
- Tracking the courses that have been completed and reporting back to management
- Updating of our Weekly Meeting Minutes
- Raising new Actions on the System according to what the Meeting minutes require
- Track the actions that hare overdue and report back to management on the progress of all Audits, Tasks and Actions raised on the system.
Facilities Services : Billing Controller From 2018-04 To Current
Duties
16 January 2017 – Current
Teraco Data Environments
Isando
Position: Billing Controller
Main Purpose of the Job
To build relationships with clients and effectively manage and resolve client queries
OBJECTIVES
Main Functions of the Job
- Debtors Control
- Understand client’s terms as defined in their MSA
- Engage with new clients to ensure contact information is correct and that they understand their contract terms, and that we understand their Invoice requirements and processes
- Engage with new clients to collect outstanding amounts
- Communicate with clients regarding any outstanding items that are preventing invoices from being raised (eg PO’s)
- Ensure Ozone and Pastel reflect accurate and up to date client contact information
- Manage client cancellations
- Reconciliation of client accounts
- Assist and resolve client queries and complaints
- Monthly billing of all clients
- Sending out Invoices to all clients
- Reporting
- Prepare Monthly Billing reports for clients
- Other
- Assisting other Finance staff and business with ad hoc queries
- Assisting in raising PO’s on Pastel
- Updating our Billing Sheet (All services that need to be accepted for billing by the Finance department
- Ordering, keeping stock and distributing of Office Stationery
Manager: Sam Tudor-Owen
Cel: 082 742 3509
23 April 2012 – 15 January 2017
Teraco Data Environments
Isando
Position: Sales Administrator
Main purpose of the Job
To successfully administer sales support function in support of the overall sales effort
OBJECTIVES
- 1. Main Function of the Job
- Providing Support to Sales Executives
- Loading New Accounts/ Contacts on Ozone
- Updating Existing Client information
- Raising Opportunities
- Raising Proposals
- Raising MSA’s and raising new business Service Orders (Cabinets/ Power, Satellite and Wireless)
- Ensuring original MSA’s are received from Sales Executives
- Raising Client Zone Addendums and sending it with the MSA’s to be signed off by Customer
- Assisting with daily customer queries
- Confirming Installation Date
- Screening Phone calls and responding on Website Enquiries regarding new business and qualifying before asking Sales Execs to provide pricing
- Assisting Sales Executives with Client Solutions, by liaising with Solutions Architect with what the client requires and getting pricing out on time
- Cancellations (Cabinets, Wireless and Power)
- Sending Tri Party Letters to clients for signing
- Confirming notice periods as well as decommissioning fees depending on remaining contract term
- Requesting Cancellation on Ozone
- Schedules
- Maintaining MSA schedule
- Maintaining Client Zone Addendum Schedule
- Maintaining Proposal Schedule
- Updating the Leads Schedule
- Data Integrity & Initiative
- Improves efficiency and takes accountability and responsibility for Data Integrity
- Sales Support Manager back-up
- Backup to Sales Support Manager when required
- Assisting with special projects when required
- Reporting & Communication
- Analyzing Monthly Power Exceeded Reports and raising Service Orders, as well as Communicating this to clients
- Follow up on getting signed SO’s back on behalf of the Sales Executives for Additional Power licenses raised
Manager: Lindsay Durant
Cel: 071 672 8370
Labour Broker : Administrative and Support Supervisor From 2011-10 To 2012-04
Duties
Position: Administrative and Support Supervisor
Duties: Capturing Rate Sheets for Contracts
Loading Contracts on VIP
Sending Regret Letters to unsuccessful Applicants
Following up with Clients about CV’s given to them and whether they still require more CV’s
Doing Weekly Recruitment Registers
Allocating Weekly Pay runs
Helping to follow up op on Timesheets that has to be submitted
Submitted Medical Aid applications to Discovery
Arranging Flights and Car Hire for Employees through a Travel Agency, as well as accommodation and car hire
Assisted with doing UI19 and Provident forms, getting information from VIP
Did quotations for prospective new clients when Consultants were not in the office
Started doing WCA claims:
Employer’s Report of an accident will be submitted to me, I will follow up on 1st Medicals, Progress reports, and final Medicals
Did resumption reports and submitted claims to WCA
Attended the WCA Workshop in October 2011
Pulled monthly reports form VIP
03 May 2011– 02 October 2011
Central Technical Services
Bedford view
Position: Operations Assistant
Duties: Re-typing CV’s on Company Letterheads
Doing Kroll Checks on MIE Smart Screen System
Verifying Certificates through the Department of Labour
Verifying Certificates through MERSETA and SAQA
Doing Criminal Checks through Civil Services
Retrieving CV’s off of PNET for applicants
Placing Ads for vacant positions on PNET
Placing of Ads in various papers and arranging for payment before Ad is placed
Phoning for Reference Checks from previous Employers
Arranging Interviews, and sitting in on Interviews
Checking Contracts that are submitted for new contractors
Financial Services : Team Leader Operations Support From 2005-09 To 2010-11
Duties
Position: Team Leader Operations Support
Grade: SBG10
Duties: Supervising Staff members
Assisting with Commission Queries on the system
Checking and releasing of New Business
Getting new Staff Members Access to all systems BDS, BMS, Internet, KYC, Astute
Updating the Database on a regular basis
Dealing with all Admin including:
Costing of invoices Documentation for New Recruits
Telephone Recoveries
HR duties include doing all New Recruits
Documentation for Resignations of staff
Up keeping of all Personnel files
Ordering of Stationery
Sending all Tax directives to head office
Distribution of IRP5’s and payslips to staff
Distribution of Consultant Contracts
Updating the Org Structure and Hierarchy
Doing all the necessary documentation for Transfers and Promotions within SBFC, and forwarding to HR at Head Office
Assisting Manager with all Spreadsheets and Administration needed
Manager: Belinda Van Lelyveld
Tel: 011 677 0528
Cel: 083 397 1869
01 August 2006 – 28 February 2010:
Standard Bank Financial Consultancies:
Bedford Centre
C/o Bradford and Smith Street
13th Floor
Bedford View
Position: Assistant Operations Support
Grade: SBG07
Duties: Assistant to Operations Manager
Dealing with all Admin including:
Costing of invoices Documentation for New Recruits
Telephone Recoveries
HR duties include doing all New Recruits
Documentation for Resignations of staff
Up keeping of all Personnel files
Ordering of Stationery
Checking and ordering of all Cleaning Consumables
Checking and ordering of all Kitchen stock e.g. Milk, Sugar, coffee
Bookings of Training room for Sales meetings
Arranging with Tea-ladies to set up for the different meetings
Arranging with Tea-ladies to clean up after meetings and during
Sending all Tax directives to head office
Distribution of IRP5’s and payslips to staff
Distribution of Consultant Contracts
Updating the Org Structure and Hierarchy
Doing all the necessary documentation for Transfers and Promotions within SBFC, and forwarding to HR at Head Office
Assisting Manager with all Spreadsheets and Administration needed
Office Fire Warden
Manager: Belinda Van Lelyveld
Tel: 011 677 0528
Cel: 083 397 1869
4 November 2005 – 31 July 2006:
Standard Bank Financial Consultancies:
5 Iris Rd
Abrosie House
1st Foor
Bedfordview
Position: Commission Administrator
Grade: SBG05
Duties: Capturing of new business
Handling of general queries
Registering captured business
Calculating commission for new business to be captured
Printing of daily reports
Checking for compliance before capturing new business
Liaising with Financial Consultants regarding compliant documents for new business
Capturing and changing of contract numbers
Successfully completed the requirements for SBFC Leadership and Development Programme
Manager: Belinda Van Lelyveld
Tel: 011 601 3239
Cel: 083 397 1869
7 February – 4 November 2005
Standard Bank Financial Consultancies:
Bedfordview
Position: Receptionist
Grade: SBG04
Duties: Answering of phones
Client Liaison
Handling of faxes
Helping Secretaries with admin jobs, faxing or typing
Booking of Training room, Interviewing rooms and Boardroom
Manager: Belinda Van Lelyveld
Tel: 011 601 3239
Cel: 083 397 1869
August 2004 – 4 February 2005
Standard Bank Financial Consultancies:
Bedford Centre - Bedford view
Reason for Leaving: New Job offer
Position: Personal Assistant
Duties: General typing, letters and forms etc. on Microsoft word
General filing and record keeping
Phoning prospective clients to set up appointments
Liaising with clients
Following up of medicals
Liaise with underwriters regarding outstanding requirements
Requesting quotes from underwriters for clients
Extracting customers information on BDS- system
Preparing files with all documentation i.e. Applications & Fica / Fais Forms
Consultant: Fanie van Zyl
Tel: 011 677 0429
Freight : Capturing, Costumer services and Accounts clerk From 2003-02 To 2004-07
Duties
Position: Capturing, Costumer services and Accounts clerk
Duties: Filing of Waybills
Typing of letters on Microsoft Word
Pulling up invoices on Microsoft Excel
Keeping up my own filing system
Debits: Costing of Waybills – manually
Invoicing of clients – on Microsoft Excel
Working on Parcel Perfect – companies system
Pulling up quotes – on Parcel Perfect
Data validation – on Parcel Perfect
Costumer Services: Tracing of parcels
Tracing of POD’s
Handling general queries
Handling queries on invoices