Business Analyst (Fintech/IT)

Conduct in-depth data analysis using Power BI to generate actionable business insights, identify trends, and support data-driven decision-making for sales and operational improvements.

Develop and optimize business processes, ensuring alignment with company objectives and improving efficiency across sales order management and distribution planning.

Map and document business processes, identifying opportunities for improvement and streamlining operations to reduce costs and enhance productivity.

Collaborate with cross-functional teams to define business requirements, translate them into technical specifications, and ensure alignment with organizational goals.

Captured shipment costings and maintained G/L entries via NAV within the purchase orders process, ensuring accurate financial tracking and supporting cross-functional reporting.

Analyze customer feedback and sales data to identify key performance drivers, resulting in actionable insights for product improvement and service enhancement.

Prepare and present detailed reports on sales performance, operational efficiency, and customer satisfaction to management and stakeholders, enabling informed decision-making.

Monitor and evaluate operational performance, tracking metrics such as OTIF (On-Time In-Full) delivery rates and identifying root causes of inefficiencies to implement targeted solutions.

Managed full-cycle sales order processing for board and timber products, ensuring accuracy and compliance with business standards.

Applied root cause analysis tools such as 5 Whys and Fishbone diagrams to resolve order discrepancies and delivery issues.

Optimized pricing, discounting, and credit limit monitoring to prevent overtrading and protect profitability.

Coordinated logistics and distribution planning with transporters, ensuring timely deliveries and mitigating financial risks.

Used the PDCA cycle to continuously improve processes, enhance customer communication, and consistently meet sales and profit targets

Promoted PVC pipes and fittings to customers in the plumbing, civil, and building industries, driving increased sales and expanding market presence.

Conducted data analysis and cleaned up customer data, generating reports to support sales strategies and improve customer insights.

Developed new business by sourcing and acquiring clients, contributing to business growth and expanding the customer base.

Managed key accounts, providing personalized service to ensure customer satisfaction and retention, fostering long-term relationships.

Processed orders and generated quotations, negotiating competitive pricing and discounts to meet customer needs and close sales.

Consistently achieved sales targets, meeting budget and GP goals while assisting External Sales Representatives and coordinating follow-ups on deliveries.

Sourced new clients through cold calling and proactive sales efforts, driving business growth and expanding the customer base.

Managed key accounts, ensuring excellent customer service, maintaining customer records, and consistently exceeding monthly sales targets.

Processed orders for both cash and account clients, ensuring timely follow-up on deliveries and efficient order fulfilment.

Data Analysis and database management of customer records

Negotiated pricing and discounts with customers, providing product information and generating quotations to close sales.

Maintained stock levels by coordinating orders with other branches, ensuring consistent product availability and meeting customer demands.

Processed orders for IT parts, hardware, and consumables, ensuring timely invoicing and follow-up on deliveries.

Sourced new clients via cold calling and visits, promoting products, generating quotations, and assisting walk-in customers.

Cold called and sourced properties, marketed listings, and compiled property evaluations.

Coordinated transactions, including conveyancing, bond grants, and liaised with banks to ensure smooth processes.

• Cold calling potential clients to offer free listings in the Yellow Pages as well as paid block advertising.
• Maintaining relationships with existing clients.
• Updating/maintaining the Yellow Pages Business File database.
• Collecting classification and other information from UK businesses / customers to support existing and new products.                   
• Handling customer queries and complaints, performed data analysis, data management and supported business information collection

Achievements

• Being one of the top customer service executives in my team, achieving my targets 90% of