Accounts Receivable Manager  (Missing)

• Oversee and provide guidance to the Accounts Receivable team to ensure the smooth operations of Account Receivable and that its KPIs are being met. 
• Participate and lead improvement projects on Account Receivable. 
• Review Receipts, Invoices and Credit notes prepared by AR team 
• Liaising with Sales, property and utility teams on billing and collection issues to handle customer’s enquiries timely 
• Initiate Debtors Meeting with required team members for resolution of debt issues.  Ensure the timely and accurate submission of monthly reports (revenue, accruals etc.) and debts Analysis 
• Provide support to Management on ad-hoc requests and reports. 
• Ensure monthly statement of reconciliation on all account receivable related balances are maintained to support end of month financial close balances. 
• Assisting with Month end Close for 6 Markets for Accounts Receivable. 
• Maintain appropriate tax records where applicable in regard to Account Receivable.  Ensure accurate and complete application of cash to customer accounts is performed.  Ensure adequate controls are maintained around billing, reconciliations, and reporting in the Account Receivable unit. 
• Implement and Document Work Instructions and Procedures for Accounts Receivable.  Supervise and manage the performance of Accounts Receivable Administrators/Coordinators. 
• Proactively identify and resolve personnel issues in conjunction with Human Resources.
• Recruit, develop and retain staff, partnering with Sr. Management and Human Resources. This includes on-boarding and orientation for new hires. 
• Provide disciplined performance management for team. Define and communicate annual goals, 
• Perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner.
• Create strong collaborative team environment

Leading the CFS Team for 3 Departments – Exports, Imports and Billing Team to ensure operational effectiveness – Total Staff 14

Accounts Receivable Responsibilities

• Provide regular and accurate reporting to Management and internal stakeholders on a weekly and monthly basis - PowerPoint presentation if required to present to the Teams CFS Debtors, Imports and Billing Department 
• Document Work Instructions and SOP’s for the Department to improve on the workflow and Team structure and efficiency. 
• Project Lead on Quality Driven Management – Implementing, planning and improving on processes and procedures for CFS Team 
• Ensuring that the CFS Credit Controllers, provide weekly and monthly Age Analysis updates on problematic customers for Reporting. 
• Preparation, setting and review of monthly collection targets with the aim of continuous improvement on DSO 
• Provide updated Report on the Top 20 Accounts with Financial Manager on monthly basis 
• Consolidating the Age Analysis for the Johannesburg and all coastal branches with reporting figures and cash flow projections to Management 
• Daily control and monitoring of diarised issues and timeous action thereof 
• Manage and maintain corporate client reconciliations on a monthly basis with a high degree of accuracy and meeting of set Deadlines 
• Ensuring that the daily receipts have been captured and allocated on a daily basis for CFS Debtors and Imports Department 
• Ensure that engagement with clients on a daily basis is professional and that customer queries are resolved timeously. 
• Mentor, set up of Training and review staff performance coaching and quarterly KPI reviews 
• Visiting of customers on assisting with queries and building relationships
• Manage CQL's (Customer Query Log) on a Daily basis and provide Approvals. Making sure that the 5 day turnaround time is met for CFS Debtors, Imports and Billing Department 
• Unapplied Receipt Report reviewed on a weekly basis for Reporting 
• Ensuring that the Receipt Application turnaround time has been met for CFS Debtors and Imports Team 
• Monitoring and executing of month end procedures in area of responsibility to ensure quick turn-around times to work effectively within the CFS Debtors, Imports and Billing Team 
• Responsible for Recruitment of Staff for the CFS Department

Billing Responsibilities:

• Daily review on the Domestic and International Billing Error Reports 
• Ensuring that the Billing Team provides all Reports that are required to be sent on a Daily, Weekly and monthly basis in order for the Branches to assist with reviewing and fixing the Billing Rating errors These errors are required to be resolved before month end for Domestic and International invoices 
• Provide Month end Billing report to Management for Reporting and ensuring that most Billing Errors have been cleared in order to have all Invoices Billed for the month 
• Document Work Instructions and SOP for the Department to improve on the workflow and Team structure and efficiency

14 staff reporting directly

Account System: ORACLE, ACCPAC, YES (In-house system), SHIP SHAPE. 

• Supervision of the Debtors department to ensure operational effectiveness (8 Staff)  Ensures that engagement with clients on a daily basis is professional and that customer queries are resolved timeously 
• Builds good trustworthy relationship with assigned stakeholders and within the Organisation 
• Visiting the Corporate clients 
• Professional written and telephonic contact with customers that have defaulted on their monthly service Payments 
• Liaise with the Partners to assist in the collections on all accounts with outstanding debt; 
• Ensure that all customer queries are answered effectively
• Manage the allocation and processing of customer receipts on a daily basis for both EFT and debit order paying clients 
• Manage the monthly debit order submission processes to ensure accuracy and deadlines are met. 
• Monitoring and executing of month end procedures in area of responsibility to ensure quick turn-around times and effective distribution of statements and invoices to clients 
• Manage and maintain corporate client reconciliations on a monthly basis with a high degree of accuracy and meeting of set deadlines 
• Provide Approval for Legal Handover Packs to Legal Advisor 
• Daily control and monitoring of diarised issues and timeous action thereof 
• Daily control and Manage Risk assessment on Write Off, Journals and Legal Handover  To Analyse escalate queries within the Team to resolve, and I am not able to resolve to escalate to Manager 
• Monitor and Manage progress to either maintain or reduce the figures and exposure  Mange the Age Analysis and cash flow projections 
• Time Management 
• Preparation, setting and review of monthly collection targets with the aim of continuous improvement on debtor days 
• Provide regular and accurate reporting to management and internal stakeholders on a weekly and monthly basis 
• Prepare weekly/Monthly reports for management 
• Participation in the Weekly Reporting meetings 
• Mentor, train and review staff performance coaching and quarterly KPI reviews. 
• Monitor Attendance of the Staff 
• Preparation of setting Targets for the Commission Schedule on a Monthly basis 
• Ensure that collection set Targets are met on a Monthly basis 
• Reducing the DSO 
• Cash flow projection to ensure that cash flow is in line with projected figures 
• Analyse the Age Analysis – Partners and Intercompany – to improve on the current processes 
• Monthly Book Value R60 Million (2000 Customers)

Account System: Navision

• Ensure that all daily payments have been receipted on a daily basis
• Liaise with Customers on a daily and Weekly basis on collections
• Manage customers’ credit limits on the Master Data profile on Corefreight
• Send Financial Director weekly customers follow ups for Reporting.
• Forward all Credit applications to the Insurer for the Approval on amount specified.
• Maintain all approved credit limits and Insured amounts on the Master Data on Corefreight
• Send customers all relevant documentation on the account approval.
• Ensure that all customers are paying within their Trading Terms.
• Conducting Weekly Meetings reporting on outstanding balances from the Age Analysis
• Daily Order Releasing for Sales Department on Corefreight - ensuring that each customer is within their Trading Terms before releasing the Shipment.
• Forwarding Customs Vat Receipts and Statements to Customers on a Monthly Basis
• Weekly Downloads (Weekly Reporting) to be sent to the bank for the Bank to provide the company with available provision and funds.
• Offsetting receipts from the Creditor to the Debtor reconciliation
• Processing and reconciliation of Shipment Insurance claims
• Reconciliation and processing of the Cash Book on Pastel.
• Providing relevant information and documentation for Weekly Audits done by the Bank.
• Month End Close, Balancing and Reporting
• Direct reporting to the Financial Director and CFO 
• Monthly Book Value R80 Million (400 Customers)

• Book value R86 Mil
• 300 Customers
• Ensure Credit Management is conducted in a professional manner according to the BSH Guideline
• Liaise with Customers on status of account and monthly reconciliations
• Manage customer's’ credit profile (Credit limits, insured amounts)
• Ensure timely payment of amount due by customers
• Ensure daily payment allocations are processed on a daily basis
• Credit risk reporting: Report credit risk on a quarterly basis to head office in Germany 
• Analyse credit risk clusters as well as negative trends in customer behaviour – determine countermeasures or exit strategies
• Analyse and suggest limit/insurance changes according to history and plan for next year
• Responsible in documenting and implementing Claims process for Bosch Home Appliances
• Ensured that the Claims process was followed from Daily to Weekly basis as per Bosch Home Appliances Terms and Conditions and Policies.
• Further development of internal accounting processes and procedures
• Conducting Monthly Meetings reporting on outstanding balances from the Age Analysis
• Daily Order Releasing for Sales Department on SAP
• Following up on all LC’s (Letter of Credit) for all Export customers
• Maintaining the Partner Checklist updated on a monthly basis for Audit requirements
• Direct reporting to the Financial Manager and CFO of local subsidiary in South Africa

Book Value - R40 Billion Book value

400 - 500 Customers

Accounts System used: Softm and Oracle

• UTi Finance Shared Service has sent me for Oracle Account System Training to the USA (Portland) for 2 weeks. In order for me to be the Super User on Oracle account system in January 2011.
• Became Training Facilitator for the Accounts Receivable Department.
• Responsible for Managing project roll out for all local countries on preparation and planning for EMENA country roll out.

Responsibilities:

• Our Accounts Receivable Finance Shared Service department provides a Finance service to the EMENA countries over the World within UTi
• I started recruiting staff from the base level to build the Accounts Receivable Department
• Recruited and Managed 28 staff
• Managed the Accounts Receivable Go Live Process, ensuring that all System issues are setup and resolved before go Live.
• Scheduling and planning for all EMENA Country roll outs Processes and Procedures.
• Managing and scheduling meeting and conferences with the Financial Directors for the Finance Shared service Country roll out.
• Worked on multiple account systems for the Implementation
• Responsible in identifying Gaps within Oracle and Reporting 
• Logging tickets to Improve the Oracle Account System
• Liaising with the Portland Oracle Development Team to identify, resolve and recommend changes for improvement of the systems. 
• Conducting and facilitating Training Sessions for the Accounts Receivable Department
• Sox Compliance and representative for the Accounts Receivable Department
• Created, documented and implemented new Account Receivable Processes and Procedures.
• All the Work Instructions and Procedures that I documented were published Globally within EMENA for UTi International Transport
• Responsible to Manage Month End close and review the Accounts Receivable Sub Ledger reconciliations for Month End. This is to ensure that the Accounts Receivable Sub Ledger balances back to the Trial Balance.
• Conducting all Interviews and HR Administration for the Accounts Receivable Team.
• Conducting Performance Management Review and Misconduct Interviews for the Department
• Staff Oracle and Procedure Refresher Training
• Ensure that the Accounts Receivable Specialists had sent the Bank file to the Local country in the morning
• Local Country will forward all relevant remittances in order for the Accounts Receivable Specialists to allocate the payments accordingly
• Ensure that all receipts are allocated daily and that all receipts are applied on a timeous manner
• To ensure that all receipts are allocated correctly and that all deadlines are met. 
• The weekly Unapplied, Unidentified and Age Analysis reports are sent on a Weekly basis to ensure that the Unapplied and Unidentified receipts are minimized. To ensure that all reports have been run correctly.
• Require to send Weekly reports to the Financial Managers for the Local Country on a weekly basis.
• Set up the Share Point Folder Structure
• Assisted in creating the General Ledger Reconciliation Template
• Created the General Ledger Reconciliation Notifications
• Designed the Accounts Receivable Bank Communication file and Implemented the Bank Communication process
• Providing Training and Assistance to the Local Team.
• Documenting Work Instructions to assist the Local Team.
• Ensure that a filling system was managed and saved accordingly on the shared drive for Auditing purposes
• Reporting on the Top 20 overdue clients and overdue Invoices for all EMENA Entities
• Ensure that the Department met their Weekly and Monthly Deadlines

UTi Intercompany

• Managed the Accounts Receivable Intercompany Team for 1.5 years before new team was formed
• Liaised with Portland Intercompany Team
• Conference calls regarding system and process changes
• Designed the Accounts Receivable and Inter Company Reconciliation Template and Implemented it
• Helped to design the new Intercompany Statements
• Help set up Intercompany Share Point
• Created the index and folders for all Entities in Share Point
• Assisted with the upload of Intercompany Statements
• Liaised between Inter Company Accounts Receivable and Inter Company Accounts Payable to resolve outstanding issues
• Helped design and implement the new Accounts Receivable Processes and Procedures
• Managed the Accounts Receivable and Inter Company Month end Process
• Investigated outstanding issues with the Netting Partner
• Set up the Refund Process and ensured that the correct documents were provided on time
• Monitored the outstanding Credit and Debit Balances
• Trained the Accounts Receivable Inter Company team
• Ensure that allocation and reconciliation deadlines are met
• Running the Unapplied Report
• Ensured completed close
• Ensured that Inter Company Global deadlines are met

• Book Value - R30 - R35 Mil
• 400 Customers
• Supervising Accounts Receivable Staff.
• Allocate and control debtor’s payments and receipts. 
• Balancing daily payments to the bank statements. 
• Processing of foreign/Multi currency payments.
• Following up on customers for payments daily.
• Handling all account queries.
• Banking of cash and cheque payments on daily basis
• Controlling all clients credit limits, issuing Final Notices and Handovers.
• Receiving/Sending reports to Kreditinform for new Accounts and credit limit increases. 
• Opening new accounts and adjusting customers `credit limits on a daily basis once authorized.
• Account reconciliations.
• Raising and processing of Journal 
• Sorting and posting statements both to branches and customers.
• Maintain an effective filing system.
• Handling of Petty Cash.
• Closing of all monthly credit notes.
• Extracting monthly Age Analysis reports to excel.
• Month end Balances reports and recons.
• Operations Review reports.
• Monthly Book Value - R20 to R35 Million
• Isacala Super User.

• Book Value - R50 mil
• 100 Customers
• Managing of staff.
• Collection of payments.
• Banking.
• Reconciliation of accounts.
• Filing.
• Typing.
• Payment of creditors. 
• Answering switchboard.
• Booking of accommodation.
• Arraigning trips for consultants.
• Doing expense sheets for consultants.
• Minutes of meetings.
• Sort out customer queries.
• Obtain quotes.
• Order stationary.
• Invoicing – Debtors and Creditors
• Sorting of mail and posting. 
• Statistics for management.
• Issuing serial keys.
• Do daily tariff updates.
• Accounting software - Pastel.

• Applying for visas at consulates.
• Booking of tickets on a daily basis.
• Booking hotels and car hire.
• Meeting and assisting people at the airport and at the Hotels
• Organize interviews for new recruits.
• Organize Work permits for expat workers – 
• Sorting all documentation that is required.
• Assist with Medivac patients to be treated at 
• hospital and also meeting and assisting patients.

 November 2001 - March 2005

• Responsibilities:
• Answering Switchboard
• Typing minutes of meetings
• Taking down messages for staff.
• Ordering and organizing of stationery
• Organizing appointment for MD
• Data capturing
• Contacting International Suppliers and customers
• Translating doucments