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Head of Operations (FMCG)

Candidate: 39215
Available: Available
Location: Tshwane (Pretoria)
Gender: Male
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Head of Operations
Grade 12 Operations:
Business Management Level 1:
Grade 12:Afrikaans, English, Accounting, Economics, Business Economics, Maths, Computer Science
Adobe Photoshop, Internet, MS PowerPoint, PABX, Virtual PC Softwares, Freightware, MS Outlook, NEC, VIP Payroll, Bloomberg, Micros (POS), MS Projects, Pastel, Wimax, Compaq, MS Excel, MS Works, Syspro, FMCG Mainframe, MS Explorer, N+, Tracking containers, CCTV, MS Access, MS Word, Photoshop, Windows (basic)
Securities - Commodity Exchange: Head of Operations From 2016-03 To 2016-11
  • Management of day to day company operations
  • Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
  • Effectively setting out goals and objectives for the team, including those for supervisory roles that fall under my reporting line and structures
  • Acting as a role model and always behaving in line with company values
  • Driving employee engagement by personal interaction and engagement with the team in order to develop and coach them in their duties and responsibilities
  • Managing contractual budgets in line with financial targets
  • Managing SLA and other contracts
  • Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
  • Ensuring there are sufficient trained, licensed and vetted staff working at all times to meet customer and contract requirements
  • Ensuring contract required training and screening / vetting has been completed for all security staff
  • Developing professional customer relationships, responding appropriately to customer requests and concerns
  • Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
  • Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules

Logistics and Supply Chain (For Retail / Wholesale Products): Head of Operations From 2016-12 To 2021-07
  • Sales Management (End to End, Regional Managers and reps reporting to me)
  • Sales forecasts and budgeting accordingly
  • Finance: Debtors, Creditors, Petty Cash and Salaries
  • Planning for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of the business to ensure smooth progress
  • Supervise staff from different departments and provide constructive feedback
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Manage procurement processes and coordinate material and resources allocation
  • Manage supply chain and logistics (End to End)
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations
  • Formulate business strategy with others in the executive team
  • Strategic planning
  • Operational pipeline design and implementation
  • Supply chain, logistical as well as Import/Export pipelines and structures
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer reten
  • Ensure compliance with local and international laws (e.g. data protection, Logistics, Import/Exports)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements

Retail - Wholesale: Commercial Operations Manager (Supply Chain) - Kenya & Nigeria From 2010-01 To 2016-02
  • Direct and coordinate activities of business or departments/outlets concerned with the production, pricing, sales and/or distribution of products
  • Manage staff, preparation of work schedules and assigning their respective duties
  • Establish and implement departmental policies, goals, objectives and procedures in accordance with organizational structures
  • Determine staffing requirements, Interview, recruit and train new employees and/or oversee those personnel processes
  • Work with procurement managers and buyers to source the right products
  • Negotiate contracts with suppliers and customers
  • Control manufacturing and delivery processes
  • Plan and implement logistical strategy, ensuring targets are met
  • Oversee product storage, handling and distribution
  • Use computer software to track goods from origin to delivery
  • Work on forecasts and inventories, keeping an accurate record of the process and analyzing performance
  • Manage the costs involved while maintaining quality
  • Ensure you're aware of exactly what is happening throughout the supply chain
  • Manage and motivate a team of supply chain staff
  • Improve the overall supply chain performance and look for any possible innovations to the process
  • Develop new and existing relationships with suppliers
  • Manage and minimize the risks (for example operational or reputational) that could affect or interrupt the supply chain
  • Consider the environmental impact of the supply chain in order to meet sustainability targets
  • Implement new technologies and stay alert to new trends and developments in the sector.
  • Managing Major customer accounts
  • Collecting customer feedback and market research
  • Quarterly reports to EXCO and shareholders
  • Increasing business opportunities through the various channels
  • Undertaking strategic analysis and planning
  • Long term / sustainable business plans
  • Controlling income, expenditure and cash flow of the business
  • Business Modeling and risk assessments
  • Market and channel segmentation
  • Trade Channel Architecture both formal and informal
  • Tracking and database alignment

Consumer Products - FMCG: Regional Manager From 2008-01 To 2009-12
  • Achieving business goals and revenue targets.
  • Overseeing daily operations, managing budgets, and setting performance objectives.
  • Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
  • Developing and implementing business, marketing, and advertising plans.
  • Managing internal and external stakeholder relations and negotiating contracts.
  • Planning, evaluating, and optimizing operations to be efficient and cost-effective.
  • Ensuring products and services comply with regulatory and quality standards.
  • Ensuring company standards and procedures are followed.
  • Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
  • Dealing with escalated customer issues, incident reports, and legal actions.
  • Managing sales representatives
  • Managing key accounts (Shoprite Checkers, Pick ‘n Pay, Marko etc.)

Information and Communications Technology Company: I.T Operations Manager From 2004-02 To 2007-12
  • Maintain and optimize local company networks and servers
  • Be responsible for device and password management
  • Oversee data backup and system security operations (e.g. user authorization, firewalls)
  • Manage installations, upgrades and configurations of hardware and software
  • Assess system performance and recommend improvements
  • Resolve issues escalated by technicians and engineers
  • Ensure data is handled, transferred or processed according to legal and company guidelines
  • Provide support and guidance to stakeholders via help desk
  • Control costs and budgets regarding IT systems
  • Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
  • Develop IT policies and practices

Retail - Wholesale: Assistant Store Manager From 2000-04 To 2004-01
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations (e.g. sales processes, orders and payments)
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Monitor and maintain store inventory
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing Sales Associates
  • Monitor retail operating costs, budgets and resources
  • Suggest sales training programs and techniques
  • Communicate with clients and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Handle complaints from customers
  • Research emerging products and use information to update the store’s merchandise
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition
  • Conduct regular audits to ensure the store is functionable and presentable
  • Make sure all employees adhere to company’s policies and guidelines
Tshwane (Pretoria)
Faerie Glen
Not Known
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