Building - Construction : Accountant From September 2007 To 18 May 2008
Duties
Authorization and Payment of Creditors with a book value of R50 M.
Management of Creditors staff (8 people)
Vat preparation
Recruitment of staff
Managing and payment of Utilities for 30 plants
Reconciliations
Banking : Project Administrator From October 1995 To February 2000
Duties
Research on the product
Development of processes
Implementation of processes
Training & support to Staff on the product and Software packages
Corporate clients technical system support
Merchants? technical systems support.
Generation of Progress reports to management.
Banking : Financial Accountant From March 2000 To February 2002
Duties
Managing:
Management of staff ? Driver and Messenger duties
Review and sign of Journals
Management of the usage of pool cars & drivers
Duties:
Authorized Signatory & maintenance of Signature Mandate
Monthly Income statement and Balance sheet
Implementing of deadlines for payments to avoid penalties etc
Checking of invoices according to mandates and validity
Review of all Accounts Payable processes
Checking billing of clients, pricing, format and in accordance to Service Level agreement
Reconciliations:
Debtors & Creditors reconciliations
Suspense Accounts management and monitoring
General Ledger maintenance
Banking : Financial Officer From March 2002 To June 2005
Duties
Reporting:
Productivity Analysis ? Service Levels, Minutes per agent, Abandonment rate, Call volumes per desk
Project Reporting - Tracking Project Costs/benefits against Budgets ? Projects worked on: VOIP, IVR, ISSP, Neps, SUI, Greenfields (New Building for Contact Centre), Cube, eBucks, DRP (Disaster Recovery site), Migration of Card Division call centre to the Contact Centre
Income/Cost Analysis of each desk - Activity Based Costing Model is used to establish profit/loss of each desk
Risk Report ? Cost impact of fraud on business and recommendations
Daily and Monthly Functions:
Authorized Signatory & maintenance of Signature Mandates
Approving of expenses, write-offs and authorizing of payments
Initial investigations and control over fraud cases
Provide quotes for ad hoc campaigns.
Negotiation of Service level agreements
Review and sign off journals
Reconciliations:
Reconciliations of Payroll to the General Ledger
Comparing IT costs with Payroll and Asset Register
Debtors and Creditor Reconciliations
Suspense Account Reconciliations
Other:
Managing of rental contracts: Rentworks and Nashua
Coordinating of Service Level agreements with external vendors, for example Execuclean.
Budgeting ? from initial workings to loading of budget (Buildings and IT)
Assisting in Forecasting - Income, Expenses, Call Volumes, Headcount etc
Representing Finance at the Change committee
Developing of Business plans
Computer - IT : Financial Manager From June 2008 To current
Duties
Checking of invoices/sending of invoices to clients
Managing the cash flow
Preparation and payment of PAYE, SDL and UIF
Preparation and payment of VAT returns
Checking of the payroll and processing of payments to staff
Creditors - capturing of invoices, reconciliation and payments
Debtors ? reconciliation and debt collection
Preparation and submission of IRP 30
Monthly management accounts
Budgeting
Processing of monthly journals etc
Implementation of new processes (ISO 9001 approved)
Preparation of annual IRP30A
Preparation of Annual compensation fund
Banking : Call Centre Manager From July 2005 To November 2006
Duties
Complaints:
Receiving, recording, tracking and dealing of all types of complaints for the Commercial Customer Segment.
Service Level adherence with branches and product houses
Marketing of the complaints channels to clients and staff
Liaising with customers on queries and complaints within the turnaround time
Preparing of MIS reports for senior Management on Complaints and Errors
Performing root cause analysis, providing recommendations to address these problems, implementation of these fixes.
Project management of innovations
Recoveries of errors made from branches ? Calculating of financial loss to our Division or the Bank
Improving of processes within the bank for better service delivery by the Call Centre
Marketing of the Call Centre to Internal clients/External clients
Development of a Complaints Root Cause analysis model, which was implemented using Siebel and the Contact Centre.
Development of Quality Assurance measurements for handling of complaints, queries and campaigns for the call centre.
Campaigns:
Handling of calls for new product launches and campaigns
Compiling of process for the effective escalation of leads.
Research on products and services that clients enquire about to add value to calls received.
Managing of internet site ? ensuring of correct information and contact details of our products and services.
Compiling of reports to evaluate the campaigns performance
Banking : Business Consultant From December 2006 To August 2007
Duties
Generation of information to be used for market share, lead generation, business development and new product and solution development.
Performing gap analysis between requirements and existing products and solutions.
Analyse, identify and document possible solutions, ideas and business requirements into specification documents
Assessment of business plans and in the production of business cases.
Building and maintaining relationships with relevant stakeholders
Submitting of credit applications for various products within the First Rand group
Portfolio management and retention of High net worth clients
Networking between product houses and managing SLA?s
Implementation of new banking processes
Ensuring NCA is implemented and adhered to
Energy - power : Admin Manager From 2014-09 To 2023-06
Duties
Human resources - payroll, recruitment, appointment of staff, labour relations, implement and draftting of company policies
Financial managment - Budetting, Forecasting of cashflow, purchasing of equipment, drafting and implementing of company policies
Compliance management - Annual returns, SARS public officer, Health and Safety, CIPC - directors maintenance and annual return
Facilities management - IT setup, office and general maintenance of the office
IT - setup of new equipment and company security on new equipment
Banking - management of users and banking profile - payments (foreign & local)
Traveling - Expats travel requirements, visas and other needs
Asset management - management & maintenance of vehicles and all other equipment in office
Information Technology : Operations Manager From 2010-06 To 2013-05
Duties
Management of Joahnnesburg and Cape Town office
Projects for office
Payroll
Recruitment and training
SARS returns / compliance management
EXCO member
Pension fund MANCO member
Information Technology : Financial Manager From 2008-05 To 2010-05
Duties
Financial reporting
SARS returns and compliance
Supplier and Customer contract management
Audits
Daily accounting, processing, invoicing and payments
Payroll processing and payment