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Automotive : Group Assistant Fleet Manager & Executive Office Support From 2022-11 To Current
Duties
Fleet Administration & Operational Oversight
- Support the Group Fleet Manager in overseeing fleet operations across the business
- Coordinate vehicle servicing, repairs, maintenance schedules, licensing, and compliance documentation.
- Monitor and manage traffic fines, insurance documentation, and vehicle-related regulatory requirements.
- Liaise with procurement partners, dealerships, tracking providers, and maintenance service providers.
- Review and process supplier invoices, ensuring accurate billing and timely payments.
- Resolve supplier queries, discrepancies, and service-related disputes.
- Maintain accurate fleet records, asset registers, and reporting documentation.
- Track fleet performance indicators, service turnaround times, and cost controls.
- Assist in implementing process improvements to enhance fleet efficiency and governance.
Executive Office & Front-of-House Management
- Manage executive reception and serve as first point of contact for senior stakeholders, clients, and visitors.
- Coordinate executive calendars, meetings, and boardroom bookings.
- Screen and manage incoming calls and correspondence with professionalism and discretion.
- Prepare meeting documentation, reports, and executive presentations as required.
- Provide high-level administrative support to senior leadership.
- Assist in organising and coordinating internal corporate events and strategic sessions.
- Ensure professional presentation and smooth daily functioning of the head office environment.
Fintech - Payments : Compliance Officer | Sales Executive From 2020-04 To 2022-10
Duties
Key Responsibilities:
Compliance & Regulatory Oversight
- Conducted comprehensive vetting and onboarding of merchants in accordance with internal risk frameworks and regulatory standards.
- Ensured compliance with industry bodies including PASA (Payments Association of South Africa), PSSF, and SARB regulatory requirements.
- Reviewed and prepared merchant agreements, ensuring contractual accuracy and regulatory alignment.
- Performed mandate audits and compliance reviews to assess merchant adherence to operational and legal standards.
- Pre-vetted onboarding documentation to verify completeness, authenticity, and regulatory compliance.
- Participated in stakeholder forums and industry engagements to remain aligned with evolving regulatory developments.
- Escalated compliance risks and provided recommendations to mitigate exposure.
Sales & Business Development
- Identified, pursued, and secured new merchant partnerships to grow the company’s payments network.
- Conducted virtual and in-person client meetings, presentations, and product demonstrations.
- Negotiated commercial terms, pricing structures, and service packages.
- Attended trade exhibitions, conferences, and networking events to generate leads and build brand presence.
- Managed end-to-end sales cycle from prospecting through onboarding.
- Worked toward and consistently aligned activities with monthly revenue and performance targets.
Client & Stakeholder Management
- Built and maintained strong client relationships through ongoing engagement and support.
- Guided potential clients through onboarding requirements, ensuring a smooth and compliant process.
- Addressed client queries relating to compliance, documentation, and payment solutions.
- Acted as liaison between compliance, operations, and sales functions to ensure seamless merchant activation.
Cryptocurrency : Back Office Supervisor | Compliance Officer Assistant From 2019-01 To 2020-03
Duties
Key Responsibilities:
Back Office & Operational Supervision
- Supervised daily client support operations, ensuring service delivery standards were consistently met.
- Managed internal communication flow between sales, compliance, and administrative departments.
- Provided oversight for commission processing and tracking to ensure accuracy and alignment with performance metrics.
- Generated and analysed KPI reports, including sales performance and productivity metrics.
- Compiled structured customer feedback reports to support service improvement initiatives.
- Monitored workflow processes to ensure operational efficiency and reporting accuracy.
Compliance & Risk Management
- Supported KYC (Know Your Customer) compliance processes, ensuring regulatory documentation was complete and accurate.
- Conducted compliance monitoring and documentation reviews to mitigate regulatory risk.
- Assisted with risk management processes, identifying, and escalating compliance concerns.
- Prepared final Quality Assurance (QA) assessment reports to ensure adherence to internal and external standards.
- Supported the implementation of compliance controls aligned to regulatory requirements.
Training & Governance Support
- Developed and maintained compliance training materials.
- Assisted in delivering compliance and procedural training to sales and support staff.
- Contributed to reinforcing a culture of regulatory awareness and operational accountability.
Business Consulting | Technology & CRM Solutions : Office Administrator | Personal Assistant | Reception From 2016-05 To 2019-01
Duties
Key Responsibilities:
Office & Administrative Management
- Managed front-desk operations, including handling incoming calls and welcoming clients and stakeholders.
- Co-ordinated boardroom calendars, meeting logistics, and executive schedules.
- Provided oversight for general office management, including facilities maintenance and service provider coordination.
- Managed procurement and stock control of office stationery, supplies, and bar stock.
- Administered internal tuck shop inventory, purchasing, and stock reconciliation.
- Co-ordinated travel and accommodation bookings for executives and staff.
Financial & Systems Administration
- Processed invoicing and payments using Microsoft Dynamics Navision, ensuring accuracy and timely transactions.
- Assisted with reconciliation of supplier invoices and internal expense tracking.
- Supported financial administration processes to maintain accurate reporting and cash flow control.
- Conducted user acceptance testing (UAT) of new applications prior to deployment on Microsoft CRM, identifying issues and providing feedback to developers.
Event & Project Co-ordination
- Organised corporate events including business lunches, internal functions, and annual year-end events.
- Co-ordinated logistics, vendor management, and budget tracking for events.
- Assisted with collection and coordination of business equipment for operational purposes.
Medical : Debtors Officer From 2014-04 To 2016-04
Duties
Accounts Receivable & Client Services Support
- Managed the collection of outstanding fees, ensuring timely recovery and maintaining healthy cash flow
- Performed account reconciliations to ensure accuracy and resolve discrepancies
- Prepared and processed account submissions in line with internal procedures
- Delivered client service support, handling queries and maintaining professional client relationships
- Developed and maintained working instructions and process documentation to support operational consistency
- Processed client payments accurately and efficiently
- Generated and managed invoicing on PASTEL, ensuring correct billing and record-keeping
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