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Internet, MS Works, MS Excel, MS Access, MS PowerPoint, Emails, MS Outlook, Marketing ERP, MS Word, Windows (basic), Sales, ERP Basic
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Courier : Sales Consultant From 2023-01 To 2023-05
Duties
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- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Won new business by articulating full value of company's capabilities to prospects.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
Electrical Manufacturing : Key Account Manager From 2023-07 To Current
Duties
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed a portfolio of 90+ key accounts, resulting in a 18% increase in annual revenue.
Provider of digital cameras, digital SLR cameras, inkjet printers & professional printers : Sales and Account Manager From 2018-01 To 2018-11
Duties
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- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Generated sales via cold calling and knocking doors.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Built diverse and consistent sales portfolio.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Freight : Key Account Manager From 2018-12 To 2023-01
Duties
- Management of operations team assigned to a specific set of customers
- Liaise with customers daily to ensure alignment of operational tasks and objectives
- Develop and maintain strategic relationships with customers
- Ensure account profitability is well managed and customer rate card is maintained
- Manage and maintain service levels within the KPI’s set out in the service level agreement.
- Understand the intricacies of the customers service requirements
- Manage the team to ensure optimal efficiency and productivity
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Initiates the sales process by scheduling appointments, creating presentations, and understanding account requirements.
- Collaborated with clients to develop customized solutions, leading to a 20% improvement in customer satisfaction.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives
Freight : Sales Consultant From 2016-06 To 2018-11
Duties
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- Prospected new leads through face-to-face presentations, cold calling, and online marketing strategies
- Selling of the full supply chain products
- Establish customer needs, develop opportunities and expand customer base
- Prospect for new business and develop a qualified pipeline of leads and convert to actual billing
- Ensure that sustainable clients are brought on board
- Report weekly to Sales Manager
- Maintaining client contractual data
- Assist in tender/ proposal production and delivery thereof
- Ensuring that required call rates are met as part of KPI’s
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