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Key Accounts Manager / Sales (Logistics and Supply Chain)

Candidate: 426901
Available: Available
Location: Cape Town
Gender: Female
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Key Accounts Manager / Sales
Supply Chain Management
Key account management :Client service
freightforwarding NQF3:Freight forwarding
Certificate in Supply Chain management:
Grade 12:
Internet, MS Works, ERP Basic, MS Excel, MS Access, Emails, MS PowerPoint, MS Word, Windows (basic), Sales, MS Outlook, Marketing ERP
Courier : Sales Consultant From 2023-01 To 2023-05
    • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
    • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
    • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
    • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
    • Won new business by articulating full value of company's capabilities to prospects.
    • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
    • Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
    • Expanded client base by conducting market research to identify new prospects and potential business opportunities.

Electrical Manufacturing : Key Account Manager From 2023-07 To Current
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Analyzed sales to manage life cycle of product, inventory models and selling rates.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Managed a portfolio of 90+ key accounts, resulting in a 18% increase in annual revenue.

Provider of digital cameras, digital SLR cameras, inkjet printers & professional printers : Sales and Account Manager From 2018-01 To 2018-11
    • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
    • Listened to clients and introduced solutions to satisfy business and personal needs.
    • Managed customer from initial contact to closing with attention to detail to build loyalty.
    • Generated sales via cold calling and knocking doors.
    • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
    • Built diverse and consistent sales portfolio.
    • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
    • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Freight : Key Account Manager From 2018-12 To 2023-01
  • Management of operations team assigned to a specific set of customers
  • Liaise with customers daily to ensure alignment of operational tasks and objectives
  • Develop and maintain strategic relationships with customers
  • Ensure account profitability is well managed and customer rate card is maintained
  • Manage and maintain service levels within the KPI’s set out in the service level agreement.
  • Understand the intricacies of the customers service requirements
  • Manage the team to ensure optimal efficiency and productivity
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Initiates the sales process by scheduling appointments, creating presentations, and understanding account requirements.
  • Collaborated with clients to develop customized solutions, leading to a 20% improvement in customer satisfaction.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives

Freight : Sales Consultant From 2016-06 To 2018-11
    • Prospected new leads through face-to-face presentations, cold calling, and online marketing strategies
    • Selling of the full supply chain products
    • Establish customer needs, develop opportunities and expand customer base
    • Prospect for new business and develop a qualified pipeline of leads and convert to actual billing
    • Ensure that sustainable clients are brought on board
    • Report weekly to Sales Manager
    • Maintaining client contractual data
    • Assist in tender/ proposal production and delivery thereof
    • Ensuring that required call rates are met as part of KPI’s
Cape Town
Cape Town
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