Human Recourses Administrator, Customer service, Internal Sales  (Human Resources, Customer Service, Internal Sales Representative, Business Coordinator )

• Drafting of confidential documents (letters for promotions, remunerations, etc.)
• Drafting Fixed Term & Permanent Employee Contracts
• Assisting employees with queries via email and telephone
• Filing and maintaining employee records
• Successfully rearranged and reorganised the entire filing system for approximately 1,500 employees
• Acting as the right hand and PA to the HR Manager
• Assisting with IR issues including abscondments, terminations, and disciplinary matters
• Handling confidential employee information with professionalism and discretion
• General HR administration and support duties

• Coordinate and manage HR functions such as recruitment onboarding and training for employees in the lifting machinery industry
• Process payroll accurately and in a timely manner for employees in the lifting machinery industry
• Maintain employee records and ensure compliance with industry regulations and company policies
• Assist in developing and implementing HR policies and procedures specific to the lifting machinery industry
• Work closely with management to resolve employee relations issues and provide guidance on HR matters
• Administer benefits programs and ensure employee understanding of benefits in the lifting machinery industry
• Conduct data analysis and reporting on HR metrics related to workforce planning, retention, and turnover in the lifting machinery industry
• Collaborate with external vendors and stakeholders to ensure efficient HR and payroll processes specific to lifting machinery and equipment industry.

• Screened and shortlisted applicants through mHub (Marriott Careers platform)
• Managed recruitment, onboarding, and offboarding processes
• Coordinated flight bookings for new hires and departing employees
• Processed employee hiring documentation on mHub and PeopleSoft systems
• Conducted interviews and assisted with candidate selection processes
• Facilitated and processed internal promotions
• Responded to employee and candidate queries via email and telephone
• Assisted with recruitment mapping and workforce planning
• Resolved employee EID issues to enable training access and internal Marriott applications
• Participated in the Associate Relations Committee (ARC) to support employee engagement initiatives
• Worked closely with the Finance Department regarding salary processing and invoice payments
• Utilised Oasys to monitor and review departmental rosters and schedules

Le Royal Meridien Doha (Pre-opening) – Adrift Anda by Michelin Chef David Myers
Hostess / Head Waitress — Mar 2022

• Managed guest orders efficiently in a fast-paced hospitality environment
• Delivered exceptional service to VIP and VVIP guests
• Handled reservations and bookings using the Eat2Eat system
• Assisted in leading and conducting restaurant service training sessions
• Contributed to improving overall service culture and guest experience standards
• Supported onboarding and development of new staff members
• Processed cash payments and performed end-of-shift cash-up procedures
• Assisted with banqueting functions including weddings, conferences, and corporate coffee breaks
• Participated in the FIFA World Cup 2022 Team Draw event hosted at Marriott Marquis City Centre Doha
• Provided high-level hosting and service to VVIP guests during major events

• Capture POD’s
• Answer telephone
• Respond to emails / queries
• All basic office admin (Filling, keep office space neat, etc.)

• Estimator/ sales assistant
• Answering calls and directing to correct person
• Get prices from airlines in order to quote clients on road & airfreight costs
• Assisting sales representatives with quotes and pricing when they are on road to check  emails that come in for quoting
• Customers: Shield chemicals, pathteq (lots of clients who sent or dealt with hazardous items)  used their services

• Customer Service and Internal Sales Representative
• Receptionist
• Filing & Dat Capture
• Quotations & Order taker
• Tracking & Deliveries on orders
• Stock taking
• B2B site visits
• Cold Calling
• Query solving email / telecom