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Pastel, ARIBA, Pastel Evolution, MS Access, MS Word, MS Outlook, Microsoft Office, Microsoft Office Outlook, Syspro
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Scientific Company : Sales Office Secretary From 2010-04 To 2021-10
Duties
Overall Responsibilities of Position are:
- Ensure the efficient functioning of the Mettler Laboratory Division (Weighing and Analytical) in the absence of the Sales Managers.
- Co-Ordinate and control of the sales/admin support function for both divisions.
- Ensure that the divisional staff are supported at all times in their endeavours to present our customers timeously with quotations, literature and to assist our customers with any queries/enquiries they may have.
- Additional responsibilities include – Also detailed in the Quality Manual as well as any other tasks of a temporary nature, assisting Cape Town, Durban and our Port Elizabeth Secretaries and Sales representatives when required.
Responsibilities:
- Preparing and typing of:
- Quotations using Lotus Notes CRM
- Process Orders and Pro-forma Invoices and credit notes
- General correspondence
- Tender documents, hand delivered or e-mailed
- RFQ document, hand delivered or e-mailed
- Conference and Seminar Functions
- Processing orders and quotes on Internet System Ariba.
- Training Certificates done for Internal Staff and Clients
Filing and Indexing of:
- Quotations
- General correspondence
- Tender documents
- Ensure that all training and conference documents and filed.
- All travel flights, accommodation and car rentals
Organise and co-ordinate Conferences and Seminars:
- Invitations to customers
- Arrange venue and catering facilities
- Payment to Venue’s
Ordering of Literature:
- Stock levels of brochures
- Posting brochures to Clients
- Distribution Branch and local staff
- Order stationary for my division
Data Base:
- Ensure client information is kept up to date at all times.
- Orders processed in Sirocco (CRM)
- Stock checked on Syspro System
BEE Training Records:
- Ensure that all training and conferences are recorded for scoring purposes.
Travel:
- Book local and overseas flights
- Book Avis vehicles
- Book accommodation
- Arrange Visa and Forex for my division
Distributors of plastic and Rubber : Sales Administrator From 2009-03 To 2009-8
Duties
- Answering switchboard in a professional & efficient manner.
- Receive phone/fax/email orders and ensure that product and price details are correct.
- Ensure all orders received are processed correctly according to client’s requirements.
- Ensure all invoices and orders are filled correctly.
- Change customer details daily on pastel partner.
- Change prices on Pastel daily.
- Customer complaints done daily, and process credit notes if necessary.
- Supply credit applications to clients to obtain cover for them and monitor until accepted.
- Monitor all customer credit limits or increases and decreases.
- Low GP Report done weekly
- Monitor stock closely to ensure sufficient stock is available when invoicing / quoting.
- Daily debtors’ control.
Travel:
- Booking of flights
- Car bookings and Reservations
- Filing of all documents daily.
Leading food processing and packaging solutions company working closely with our customers and suppliers to provide safe food. : Processing Sales Administrator From 2009-10 To 2010-03
Duties
- Prepare Quotes: Receive from Sales/ Technical person or customer.
- Lease with Sales/Technical people to identify part numbers, if not known. Check stock nationally and internationally.
- Check delivery times using SAC and SAP System, forward to relevant customer or salesperson. Follow up on quotations.
- Receive order from Customer / Salesperson. Capture relevant details ie: description, prices, into system.
- Process Orders: Check local stores for stock, and place order.
- Liase with store man to ensure delivery to customer.
- Track remaining orders and keep customers informed regarding progress.
- Forward invoice details to finance department.
- Receive claims (Customer Complaint) from customer with respect to faulty parts.
- Investigate claims lodged, follow up on discrepancies detected. Implements corrective action and liaise with customer.
- Generate stock order reports (back order reports) and forward to Manager.
- Update of customer information on SAC.
- Prepare daily invoices and credit notes supply to warehouse and accounts department.
- Filing of all daily quotes and orders.
- Assist in stock takes.
Automotive : Internal Sales Manager From 2008-6 To 2008-12
Duties
- Order Processor
- Internal Sales and assist
- Selling of Bearings and Seals and Cylinders
- Assisting External sales representatives
- Handling of Customer Complaints
- PC Literate (MS Office)
- Microsoft Excel Level 1 & 2
- Knowledge of Pastel Evolution
- Training Internal: Bearing knowledge and
- Assisting in Stock Takes
- Telesales, cold calling to grow customer base
- Pricing changed daily.
- Manager daily back orders and stock checks
- Manage day to day work
- Assist in warehouse management
- Checking of daily back order reports
- Filing of all documents daily.
- Follow up of all quotes in the department
Client Liaison
- EDT – Electronic Data Transfer System (Mercedes)
- Internet Orders
- Internet Orders – Collaborative Exchange System
Engineering Consultant : Technical Internal Sales From 1999-7 To 2008-5
Duties
- Handling of Customer Complaints
- PC Literate (MS Office)
- Microsoft Excel Level 1 & 2
- Knowledge of Movex and SCSS Systems
- Health and Safety Chairperson
- Training External: Fire Training & First
- Level First Aid, Export Management
- Training Internal: Bearing knowledge and Six Sigma
- Assisting in Stock Takes
- Telesales
- Train internal staff on In-house system. (Move)
- Monthly MMR’S
- Checking of daily back order reports
- Follow up of all quotes in the departement
- Client Liaison
- Placing of orders for Distributors &Export Customers
Order Processor
- Export Management Certificate:
- Waybills
- Packing Slips
- F178 Forms
- Declaration Forms
Internal Sales/ Call Centre Agent
- Selling of Bearings and Seals
- Assisting External sales representatives
Placing of orders
- BU & OE (Automotive Business Unit and Original Equipment)
- Call Centre Approved (Through Kelly girl & Emanuel’s)
- EDT – Electronic Data Transfer
- Internet Orders
- VSM P&A (Vehicle Service Market
- Parts and Accessories)
- Sales for Distributors & Export Customers
Healthcare : Stock Controller/Internal Sales From 1998-6 To 1999-5
Duties
- Order Processor
- Internal Sales
- Telesales
- Client liasion
- Packing stock
- Booking in and out of stock
- Placing of orders
- Stock taking
- Posting to all provinces in RSA
- Constant packing of shelves
- Dealing with customers and suppliers
- Dispatch Driver
Not-for-profit organization : Telesales From 1997-04 To 1998-04
Duties
- Selling Stationary telephonically
- Writing out orders
- Product Knowledge
Auto Repair Shop : Internal Sales Administrator From 1993-11 To 1997-03
Duties
- Debtors and Creditors
- Invoicing & Statements
- PC Literate (Windows 95)
- Telesales
- Reception
- Ordering
- Dispatching of Driver
- Set Incentives and Targets
Office Equipment Supplier : Telesales From 1992-01 To 1992-02
Duties
- Selling Stationary telephonically
- Writing out orders
- Product Knowledge (Stationary)
Not-for-Profit Organization : Telesales From 1992-03 To 1993-10
Duties
- Selling Stationary telephonically
- Writing out orders
- Product Knowledge
- Remaining motivated at all times
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