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National Diploama Marketing Management:Marketing Management,
Market Research,
Accountancy,
Statistics,
Personal Selling
National Diploma in Sports Management:Marketing Management.
Accountancy,
Sport and Recreational Studies
Grade 12:Afrikaans ,
English ,
Maths ,
Biology ,
Economics ,
Business Economics
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Manufacturing : Managing Director / Branch Manager From Sept 2008 To Dec 2009
Duties
Ensuring every employee lives the Cover Culture, and every client experience the cover culture.
Establishing a realistic budget on a yearly basis.
Ensuring abidance to established budget (15% profit margin)
Ensuring a positive cash flow(Debtor/Creditor control)
Full management of all resources.(HR, Admin, Fin, Production, Marketing, Sales, Health & Safety etc)
Ensure all personnel follow the job processes exactly
Ensure all personnel keep the supporting system (TWIGMEN) up to date daily
Evaluate and action all exceptions.
Ensuring safety regulations are adhered to.
Ensuring Clients experience the Cover Culture.
Ensuring every employ lives the Cover Culture.
Any other task as delegated by the Directors.
Service : Sales Manager From 2010-4 To current
Duties
Sales and Marketing Executive
Position Purpose: Ensuring monthly sales target is achieved and customer satisfaction exceeded.
Job Responsibilities :
• Sourcing of new business via direct contact or electronic media.
• Interacting with existing clients.
• Timeously resolving queries and complaints.
• Maintaining daily/weekly/monthly administration functions as per company policies.
• Achieving set company client satisfaction index.
• Achieving monthly sales targets
• Sales forecasting
• Collection of outstanding monies
• Market surveys and research
Personnel Agency : Key Accounts Manager From 2007 -11 To 2008-7
Duties
Operational effectiveness: Set operational targets to meet SLAs from clients. Escalate matters of concern regarding target achievement .streamline processes.
People management: Recruit staff; ensure induction and attachment programs are given to all new employees. Manage staff performance, ensure succession planning, manage staff wellbeing, and manage employment equity.
Financial management: Profit vs. Loss statements (including but not limited to control measures for effective client billing. wage/salary expenses, transport, training, equipment cost)
Client relations: Interact with clients, prompt problem solving, and strive towards value added initiatives, service excellence, feedback to employees regarding client concerns and suggestions/requests.
Administration: Completion of salary inputs, conduct HR/financial audits.
New business: Set objectives for new business opportunities and growth in current business
Health and safety: Ensure accountable employees are trained ,informed and supervised in procedures
Service : Area Specialist / Site Manager From 2006 To 2007
Duties
Total contract value :1Milj per month
5 Sites,250 staff
Purpose of job: Manage area / site as a financially self sustaining business unit (Setting of yearly budgets, financial forcasting,monthly P & L statements, variance reports, expense/wage/stock control, generating of sales and contract size increase )
Key accountabilities: Service delivery, client relationship, health and safety, company responsibilities, performance measurements, quality assurance.
Service : Site Manager From 2004 To 2006
Duties
2004-2006 (Feb) Promoted to above position. Ecowize specialized food hygiene services: Early bird Standerton
Site Manager ( Contract manager )
„X Total contract value :R300 000 pm
„X 2 Sites, 100 staff
„X Purpose of job: To manage a client site to the required daily visual and microbiological standard of service delivery
„X Key accountabilities : Maintaining all documentation and processes to HACCP audit criteria
„X Setting of yearly budget to achieve set profit margin %
„X Monthly P&L
„X Stock control
„X Wages/salary control
„X Variance report
Fitness and Sport : Club Manager From 2002 To 2004
Duties
Flagship club
Purpose of job: To ensure members are receiving world class services and facilities.
Key accountabilities: Service delivery, client relationship, company responsibilities, performance measurements, operationally functional.
Fitness and Sports : Fitness Manager / Assistant Branch Manager From 1998 To 2002
Duties
Ensure members are receiving world class services and facilities.
Key accountabilities: Service delivery, client relationship, company responsibilities, performance measurements, operationally functional.
Entry level to middle management position in fitness industry
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