Territory Manager

Ensure that franchise operational standards and operating systems are adhered to.
Conduct regular store visits in line with the FSA checklist.
Monitor store-ordering processes and ensure stock levels flow.
Ensure that the merchandising is accurate.
Liaise with pharmacy regarding planned and suggested orders and external suppliers.
Ensure that all required TLC corporate identity (CI) for stores is updated.
Administer ongoing training in-store.
Monitor and support franchisees where needed.
Review store BI reports and discuss with management.
Drive store compliance and ensure operational standards and procedures are adhered to.
Maintain continuous communication with pharmacy departments.
Recommend improvements and implement new processes and programs where necessary.
Effectively manage field services issues, stock management and merchandising requirements for all franchisees.
Participate in TLC store opening (conversions or new stores) projects and ensure operational logistics with the franchisee are in place.
Analyse new store operational requirements and devise operational support plan.
Implement all new business integration project plans from start to finish.
Coordinate activities related to receiving and pricing of stock in preparation for the opening of the store.
Ensure that any rising issues or concerns are managed or resolved efficiently.
Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department.
Ensure store staff is trained and able to sell/market the assigned campaign.
Oversee the stores financial performance to ensure a profitable franchise model.
Evaluate and analyse store financial benchmarks and turnover figures monthly.
Communicate negative growth immediately and manage recovery plans, in conjunction with the Franchisee and TLC management team.
Assist franchisee with reasonable duties in the trading routine and optimising the operations of the store.
Planning work schedules, including weekly/monthly timetables to ensure alignment with store support.

New Store Opening:

• Manage new store opening globally.
• New franchisee on-boarding – training on franchise model and processes.
• Facilitate collaboration with internal and external stakeholders to establish sustainable partnerships.
• Oversee the development and procurement of: store fixtures, stock, visual merchandising including storage, product category flow, planogram and floor plan.
• Train on reading the planogram, bin locations and erecting of shelves in accordance to the floor plan.
• Ensure corporate identity/branding are according to brand standards and approved service providers.
• ERP/system training in all departments: Sales, Accounts, Inventory/Stores and Management.
• Ensure consignment stock ordering, picking and receipting/GRV and addressing stock discrepancies.
• Ensure marketing execution: stationary, signage, grand opening and opening special promotions.

ICU Stores:

• Evaluating operational efficiency, identify areas for improvement and implement strategies to optimize productivity and customer service.
• Identify opportunities for growth and cost effective process/system improvement.
• Give contextual understanding of operational levers involved in driving performance at branch-level.
• Use of technology to organize and synchronize business processes—principally sales, marketing, customer service and technological support
• Oversee and monitor action plans to achieve set objectives and drive minimum gross-profit margin requirement across all sites.

Normal Stores:

• Oversee business operations in key areas such as: Sales, Accounts, HR, Training and IT Support.
• Providing guidance on growing the franchise and entrenching the brand within the market.
• Brand consistency – maintaining a consistent brand look and feel across all stores.
• Compliance and auditing including store audits, cash management, inventory level, business requirement checklist, minimum staff requirements and operational procedures.
• Address key branch tracking metrics for growth with the franchise management teams and compiling weekly/monthly reports to evaluate trends.
• 80% travel nationally as part of monthly deliverables. ? Access to all bank accounts and ensuring all cash movements form part of operational expenses.
• Ensure proper cash-ups process and accounts reconciling is done daily as operational compliance.
• Reviewing financial reports which include target performance, revenue and expense analysis equating to profitability and stock cost trends.
• Ensure minimum purchasing of stock on a timeous basis and daily customer stock orders.
• Promote weekly, monthly and yearly stock controls and stock takes as an operational requirement.
• Implement corrective actions on non-compliance and issuing of breaches and letters of concerns.
• Oversee the implementation and adherence of all safety protocols, ensuring regular safety checks and compliance with relevant regulatory bodies.
• Ensure customer-centric environment across all stores and resolution of customer complaints.
• Monitor customer feedback mechanisms (NPS) and mystery shopper to enhance service quality and customer suggestions on service improvements.
• Liaise with franchisees on marketing plans, campaigns, designs, social media management and support execution of all campaigns.
• Facilitate training and the development of all employees at store levels.
• Maintain appropriate staffing levels and prepare for succession and progression

Implement sales strategies in accordance with company targets to increase market share.
Market investigation and collection of customer information, for sales forecasts purposes. Identify new business opportunities by exposing the full potential of the company service portfolio.
Develop and implement new customer-specific products and marketing concepts. Prompt quoting (charting pre-determined pricing, minimum order quantities, packaging costs, etc.).
Build and maintain strong strategic partnerships with clients through regular contact (meeting, e-mail, and telephone) and surpassed service delivery.
Negotiate trade terms, agreements/contracts with clients and service providers.
Providing retail initiatives, particularly category management and information-based selling tech.
Audit team (Area Managers; Sales Reps and Merchandisers) performance to ensure compliance with contract requirements, account disputes and significant change of orders.
Discuss product compliance with internal teams and clients.
Verify specifications on contracts including commercial terms. Providing advisory on placing of orders and general product specification.
Prepare account change notice: reviewing account plans and client payments nature.
Audit progress and quality of work before scheduling delivery to clients.
Concept selling and B2B supply chain initiatives.
Develop channel strategy for modern trade based on overall sales direction.
Diligent management of information and relevant administration on account report progress

Consultancy:

• Oversee new and existing business units, giving guidance to grow and entrench within the market.
• Build strong relationships systems with Franchisees & stakeholders, through on-going consultation process and action plans to ensure satisfied and successful franchise partners.
• Implement and review communication strategies to provide the best communication channels.
• Conduct quarterly audits on strategies implemented and executed by Business/ Area Managers.
• Ensuring all training conducted is in line with company operational standards and business units maintain standards of operational excellence.
• Provide a comprehensive business consultancy value add service to the franchise network.
• Work across various functional teams including product development, sales, marketing, finance, HR, and all internal cross-border relationships.
• Increase profitability of business units through value ads and conducting business reviews.
• Field visits to ensure optimal operating standards are in place and complied with.
• Build business unit/franchise capabilities through ongoing coaching, workshops, and ongoing communication with stakeholders.

Projects:

• Equity Investment: Conclude equity investments and managing investment portfolios.
• Finance Optimization: Support in concluding value adding business transactions such as, management buy-ins/outs; acquisition; research to de-risk transactions and uncover opportunities to improve returns.
• Raising Capital: From a large funding database, endeavor to design optimal structures to suit most business circumstances, and present to clients seeking business finance.
• Business Operations & Strategy: Provide planning solutions or strategies that are essential for business growth, investment attraction and advisory in concluding business transactions.
• Business Plan/Proposal: Assist in writing business plans/proposals in accordance with chosen financing institution guidelines and process of application.
• Franchise Systems: Compiling user-friendly guidelines and systems that can be duplicated for third party use and tailor record keeping structures to keep track of business finance, inventory, and sales, automated and or manual systems

Internal counter sales. Queries handling (front desk and telephonically).
Processing telephone orders and follow-up on orders.
Cash/card payment transactions. Invoicing and quotations.
Filing monthly reports and orders timeously.
Daily cash balancing and banking.
Process and schedule customer orders

Branch Operations:
Perform gaming trend analysis and statistical interpretation on operations performance.
Monitor branch working standards and facilitate training to improve site performance.
Administration of expenses and ensuring gross profits are met in all revenue generating departments.
Perform regular audits and site preparations for third-party audits.
Compile/approve roster and capturing of (in-time) monthly for HR to process relevant salaries.
Pulling of highly confidential reports and financials from the in-house system on request.
Function coordination (branch activations, hosting groups/corporate bookings)
Routine duress and bio-metric tests on all security mediums: treasury, safes, doors, offices, and site.

Gaming Manager:
Manage: Duty Managers; Treasury; Cashiers; Floor Attendants; Security and all staff on duty.
Authorizing all jackpot pay-outs and all manual payments.
Ensuring operations adhere to Gambling Board and company procedures & policies.
Performing daily cash counts, reconciling, and authorizing banking.
Confirming and issuing of departmental floats daily.
Conflict/Complain resolution with staff and customers.
Relevant document preparations for Head Office and Gambling Board audits.
Fixing and operating of all EBT machines.
Relieve Cashiers; Treasures, Floor Attendants and Security.
Conduct daily meetings with all departments and completion of meeting planners.
General daily administration and filing.
Training staff and facilitation of promotional branches.

Restaurant Manager:
Control bars and all storerooms.
Manage Waiters; kitchen dept. and all stuff on duty.
Daily counting of all stocks and ordering of stock if necessary.
Conduct daily meetings with all departments before shifts.
Liaising with all customers and site guests.
Allocating Waiter bays daily and daily duties of all staff.
Performing regular checks in the kitchen, and preparations for audits.
Completion of daily, weekly, and monthly check sheets.
Issuing of products for portioning and preparations.
Receiving, capturing, and balancing of stock.
Increase spending per head (as per KPI requirements).
Increase customer count initiatives (as per KPI requirements).
Monitor site maintenance and contractor’s work sign-off.

Senior Treasurer
November 2013
Full responsibility for cash function and other ad hoc treasury duties.
Perform cash functions, update books daily and send handovers to Head Office for recon.
Split and processed all transactions on jackpot payments, void coupons per transaction date, and arranged payment methods.
Update deductions and payment batches in the monthly batch folder: Staff shortages, overheads, and invoice on site expenses.
Daily clearance from gambling terminals/ machines, sorting and counting of cash notes.
Daily preparation and balancing of books and forward to HD.
Audit preparations for both internal and external personnel.
Understanding and able to perform the duties of a Cashier/Cashier relief.
Ensuring compliance as regards to Gambling Board requirements.
Key issuing and controlled in accordance with company procedures.
Ensure all monies paid into the treasury are double-checked and counted.
Reconcile all monies in accordance with Company procedures.
Ensure that accounting records are kept in accordance with Gaming legislation.
Ensure monies are uplifted from all departments following the prescribed system for cash handling.
Prepare banking/money for collection in accordance with Company procedures.
Oversee the induction of new staff as required.

Arranging insurance policies for all assets of the Body Corporate, including buildings, improvements on the communal area, as may be requested by the board of trustees.
Assisting Trustees in the determination with replacement values of assets and arranging valuations.
Assisting the Board of Trustees in arranging independent valuations where required.
Handling of insurance claims on behalf of the Body Corporate in respect of these insurance policies
Negotiating on behalf of the Board of Trustees with - professionals, firms or organizations for the work or function to be undertaken on behalf of the Body Corporate; and outside contractors to perform work for or provide services, excluding work on capital improvements.
Verification of amounts payable by the Body Corporate determined by the Managing Agent.
AGM notice distribution (special resolution, sectional title AGM meeting date)
Assisting and advising the Board of Trustees on procedural matters such as annual general meetings, special general meetings, quorums, proxies, resolutions, voting rights and related matters.
Preparing and dispatching of all notices to members of the Body Corporate.
Compilation, typing and distribution of circulars and/or newsletters (as collated by trustees).
Providing welcome letters and relevant documents to new members after registration is finalized.
An integral part of the feedback mechanism for the Trustees and Body Corporate.
Issuing receipts for electrical, laundry facilities and ensuring cash is banked regularly.
Obtaining daily reports from Security Company for report preparations