(Admin Officer)

• Monitor the planning tools and execution thereof to identify risks and deviation to ensure communication and necessary action is taken timeously (resourcing, picking, loading and delivery slots). 
• Review and analyse planning tool performance with the objective of improving operations- and FMS- SLA's. 
• Monitoring and reporting of warehouse and transport SLA's. 
• Measure and report on time delivery and turnaround time. 
• Update bookings/re bookings in relevant systems. 
• Be actively involved in support change initiatives. 
• Job rotation amongst team members to create flexibility and personal growth. 
• Consistently reviewing data and have interaction with Transport and Customer Service teams to identify areas of improvement to further improve the output of the operation, load plan, increase transport utilisation and other deliverables within the team. 
• Accurate booking & re-booking requests and drive order consolidations 
• Ensure constant and clear coordination between warehouse operations and transport carriers  Query management and escalation. 
• Reverse logistics (back door returns & upliftments) monitoring and planning. 
• Build strong relationship with warehouse operation and transport carrier to ensure cohesion and detailed understanding of mechanisms within the both to support improved planning capability

• Daily monitoring and management of operational activities of the terminal. 
• Ensure achievement of all productivity targets set for the terminal. 
• Liaise with the Technical department in terms of maintenance processes and schedules. 
• Ensure sufficient availability of resources (both Human and Equipment). 
• Maintain discipline and implement good working practice in the terminal. 
• Update operations management on performance levels and discrepancies on a per shift basis. 
• Enforce safe working practice in operations. 
• Enforce the company's disciplinary code and any other applicable procedure. 
• Provide mentoring of subordinates on a continuous basis. 
• Ensure that subordinates are scheduled for relevant training that would enhance their performance.

Equipment Co-ordinator

• Manage all machinery in operations and insure that necessary resources are deployed effectively and managing employees and supervisors.
• Liaison with technical department regarding repairs and breakdowns whilst also recording all break down turnaround times.
• Discuss planning for the next 72 hours and consistent application of procedures and principles
• Manage absenteeism, training and motivation of all staff in operations.
• Focus on key KPI’s such as GCH, VCO, Truck turnaround time and rail operations
• Monitoring and controlling trucks
• Keep daily shift roster up-to-date and accurate liaising with planning official
• Ensure the availability of Haulers and trailers.
• Ensuring all equipment is in working order

Administrative Official

• Supervising of diesel bowser and operations staff
• Manage Operations Fleet including cutting back on waste and bolster the bottom line.
• Set budgets and analyse existing for operations and approve acquisitions of vehicles
• Oversee staff transportation services and contact external and internal clients
• Updating the SAP maintenance system as well as loading and releasing of req’s

• Responsible for induction, orientation and systems training for new and existing employees
• Evaluate adherence to company policies/procedures and statutory requirements
• Coach, mentor and train call centre teams in line with company standards and values
• Lead, manage, and train/develop staff effectively and efficiently by complying with the broader purpose of HR, including regular meetings, feedback and joint planning sessions.

• Insure smooth running of the call centre and insure that objectives and KPI’s are met
• Manage a team of 24 Agents whilst also conducting quality assessment sessions
• Insuring prompt delivery of all shipments to and from the country
• Track and trace parcels and consult our colleagues all over the world.
• Contact different countries gateways as well as ops managers.
• Running DHL south Africa after hours from one single interface for all imports and exports
• Engaging customs for releasing of shipments and the required paperwork
• Updating of all collections activities including dispatching to relevant drivers

• Meet Sales budgets through pro-active sales activities identify and secure business
• Analyse customer needs and develop product solutions
• Liaise with customers and relevant agencies as well as internal and external suppliers