Sales Representative Branch Manager, Operations Manager  (Mining)

Servicing Mines

Market Research to build port folio
Daily Meetings to discuss progress

Assessing clients needs

New business development

Meeting sales budgets or targets

Meeting with clients to assess their need

Ensuring goods are delivered timeously 

Obtaining Quotations as per the client’s need

Building long lasting relationships with the clients

Deal with clients queries and requests

Driving sales and client relations on a daily basis

Technical advise

Market research 

• Marketing specialized fencing to the mining industry 
• Market Research to build portfolio
• Daily Meetings to discuss progress
• New business development (Hunting)
• Forming solid relationships with clients
• Meeting with clients to assess their need
• Obtaining Quotations as per the client’s need
• Building long lasting relationships with the clients
• Driving sales and client relations on a daily basis
• Technical advise
• Meeting sales targets
• Responding to clients requests and queries
• Ensuring goods are delivered timeously and promptly

Responsible for managing clients’ accounts as well as ensuring that payments are made on time. 

If no payment is made contacting client to understand why, as well as to make a new payment arrangement

Planning and resource management

Client Service

Execution of business objectives

Bank reconciliations

Booking of receipts and payments on the legalsuite program

Managing employee leave process

Assisting with daily cash up and petty cash

Office maintenance

Responsible for managing a DEPOT, through a team of General Workers and a Cashier.

Devise strategic and tactical plans to drive targets, ensure client service excellence, profitability and the execution of operational plans.

Key responsibilities: 

Planning and resource management

Delegation

Client Service

Stock Management

Execution of business objectives

IR

Responsible for managing a Capitec Bank Branch, through a team of Sales Consultants and Acting Branch Manager.
Devise strategic and tactical plans to drive targets, ensure client service excellence, profitability and the execution of operational plans.

Key Responsibilities:
Planning and resource management
Delegation
Performance management and Coaching
Training and Development
Execution of business objectives
IR

Facilitator Operational Excellence
May 2014 - April 2017
National piloting and roll out of new systems, procedures and processes.
Gathering of feedback from branches, regional and business managers.
Doing investigation and analysis of current trends.
Building of new tools using advanced excel skills in order to minimize administration for the Operations Department.
Draft and distribute weekly MIS reports for use on National level.
Plan and execute national roll outs of new reports and projects.

Facilitator Operational Efficiency
February 2013 -April 2014
Responsible for the review of branch processes and procedures.
Identify areas which requires improvement and ensure that action plans are drafted accordingly.
Revisit previous branches to identify if improvement was made on the implemented action plans.
Drive and Facilitate Innovation and Changes.
Implement best practices.
Feedback sessions with all management levels.
Report on progress and deviations.

Branch Manager (Kathu Village Mall)
April 2012 - January 2013
Responsible for managing a Capitec Bank Branch, through a team of Sales Consultants and Acting Branch Manager.
Devise strategic and tactical plans to drive targets, ensure client service excellence, profitability and the execution of operational plans.

Key Responsibilities:
Planning and resource management
Delegation
Performance management and Coaching
Training and Development
Execution of business objectives
IR

Branch Manager (Mmabatho)
September 2011 – March 2012
Responsible for managing a Capitec Bank Branch, through a team of Sales Consultants and Acting Branch Manager.
Devise strategic and tactical plans to drive targets, ensure client service excellence, profitability and the execution of operational plans.

Key Responsibilities:
Planning and resource management
Delegation
Performance management and Coaching
Training and Development
Execution of business objectives
IR

Admin Controller (Kathu)
March 2010 – August 2011
Process / procedural compliance (branch procedure audits etc.).
Manage Client Service.
On – boarding of new employees.
Ability to guide and motivate staff, and taking responsibility for the branch in the absence of the Branch Manager

Sales Consultant (Kuruman)
April 2009 - February 2010
Opening of new savings and fixed term savings accounts.
Applying FICA Act.
Processing of loan application.
Affordability calculations.
Weekly and Daily Telemarketing.
Arrears follow up and Arrears management.
Cash handling and Deposit taking.
Branch Maintenance Champion.
Branch Arrears Champion. Branch Hand Overs.
External Marketing

Reviewing and maintaining accounting records.

Enter balances and calculate interest on loans, bank accounts and credit accounts using accounting spreadsheets and databases.

Review invoices and reconcile account statements, investigate any discrepancies and generate financial reports.

Vat Reconciliations.

Stock take for audit purposes

Events Based Marketing.

Training of new employees.

Customer Satisfaction.

Sales of products.

Communication to suppliers and representatives

Resolve customer complaints.

Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.

Check quality of deliveries.

Total receipts and balance against sales, deposit receipts.

Recruit, hire, and oversee training for staff.

Identify and estimate quantities of foods, beverages, and supplies to be ordered.

Maintain relationships with customers and staff.

Update and use job-related knowledge.

Schedule staff work hours and activities.

Evaluate health and safety practices against standards.

Organize, plan, and prioritize. Make decisions and solve problems concerning menus and staff.