Internal Sales Supervisor

Answering incoming customer calls

Answering incoming e-mails timeously 

Process customer quotations 

Process customer purchase orders 

Attend to customer queries 

Communicate with accounts with regards to customer account queries 

Communicate with dispatch with regards to special request for delivery

Communicate with Embroidery department with regards to customer branded orders 

Communicate with buying department with regards to customer special buy our orders 

Ensure that all quotes and purchase orders are processed within the specified times

Ensure that all relevant paperwork is submitted 

Handle all customer queries

Attend to walk-in customers 

Assist with other ad hoc duties as may be required by the Manager 

Mainly to handle the Telkom tender and orders

In charge of the Internal Sales team (3 individuals) 

Prepare documents for the Telkom tender

Telkom quotations, capture orders 

Order stock for the orders on items not in stock 

Follow up on orders with supplier

Book training for the Telkom staff 

Follow up on payments from Telkom on outstanding invoices 

Generate invoices 

Prepare credit notes on any credit requests 

Sign off on credit notes from the team 

Prepare sales report 

Prepare and send daily sales report 

Prepare and send monthly sales report 

Prepare back order report

Processing and managing customer orders, liaising with Sales Executives and Logistics. 

Liaising with customers by telephone, fax and email

Answer telephones (Give price and availability)

Attend to all customers queries internally and externally.

Provide customers with quotations and product specifications when requested. 

Processing customer orders on system, making sure all details are correct.

Liaise with warehouse personnel i.e. stock, deliveries, returns and discrepancies.

Send weekly backorder report to customers. 

Informing customers of stock availability and deliveries.

Advising customers on their account status and pending orders. 

Processing sample orders for Sales Executives. 

Liaise with Sales Executives regarding sales leads.

Upselling by offering customers products on promo or special price volume based.

Doing general administration such as filing customer documentation accordingly. 

Advise Manager of stock requirements on a weekly basis. 

Prepare product schedule for air freight orders and follow up with purchasing. 

Process sample requests from Sales Execs

Filing weekly

Hold meetings with the Internal Sales team on backorder reports, weekly sales, outstanding payments and any other outstanding issues 

Customer visits 

Assist with other ad hoc duties as may be required by the Director Reason for leaving: 

• Capture orders (Key Accounts) on Embrace (Put dates as and when customer requires and customer specific requirements e.g. Freight forwarders, deliveries cut-offs)
• Send picking slip report (follow up on picking slips generated)
• Ensure that all orders that came in are attended to the same day they come in
• Place orders for local items as well as foreign stock items with Procurement department
• Handle credit note enquiries and requests
• Send credit note tracking report to all Managers
• Pull Backorder reports to be sent to Internal Sales team
• Release back orders when shipments (Airfreight and Sea freight) come in
• Monitor stock control (weekly conference calls with suppliers UK, DUBAI)
• Handle account queries, delivery queries, inventory, pricing, payment issues
• Handle credit note queries and requests
• Invoice stock on Pastel (Exports Sales) – programme phased out
• Weekly forecast meeting with Supply Chain Manager, Procurement and Supply Chain team from UK
• Send daily Sales reports
• Send prompt responses to customers on any enquiries
• Send weekly Sales reports to Directors, Managers, Supervisors and Reps
• Capture Sample request (report on samples issued to management)
• Attend weekly meetings with Logistics, Warehouse and Ext Sales
• Assist Technical Sales with calibration of gas monitors as well as quotes on gas detection
• Offer alternative product when stock is not available
• Capture forecast orders
• Allocate stock on forecast orders (When stock comes in)
• Build customer relationships and encourage up-selling or branding conversions
• Oversee on 2 ladies performance and smooth running of the department
• 5 STAFF MANAGEMENT

Detailed Function

• Supervises internal sales activities on selected accounts and negotiates sales price and discounts in consultation with Sales Director.
• Supervises personnel and develops internal sales and sales support staff.
• Reviews progress of internal sales roles.
• Provides quarterly results assessments of internal sales staff’s productivity.
• Coordinates proper company resources to ensure efficient and stable internal sales results.
• Assists internal sales personnel in establishing personal contact and rapport with all customers at any level
• Interprets short- and long-term effects on internal sales strategies in operating profit.
• Holds regular Formulates all internal sales policies, practices and procedures.
• meeting with internal sales staff.
• Supervises the sales administration function, streamlining processes and systems wherever possible, and advising Managing Director on maximizing business relationships and creating an environment where customer service can flourish.
• Responsible for the planning, direction, organization and control of internal sales representatives to accomplish specific objectives.

Internal Sales
July 2012 – March 2014

• Liaising with customers by telephone, fax and email
• Answer telephones (Give price and availability)
• Attend to all customers queries internally and externally.
• Provide customers with quotations and product specifications when requested.
• Processing customer orders through Embrace system, making sure all details are correct.
• Liaise with warehouse personnel i.e. stock, deliveries and discrepancies.
• Send backorder report to customers.
• Informing customers of stock availability and deliveries.
• Advising customers on their account status and pending orders.
• Processing sample orders for Sales Executives.
• Liaise with Sales Executives regarding sales leads.
• Upselling by offering customers products on promo or special price volume based.
• Doing general administration such as filing customer documentation accordingly.
• Advise Manager of stock requirements on a weekly basis.
• Prepare product schedule for air freight orders and follow up with purchasing.
• Process sample requests from Sales Execs
• Filing weekly
• Assist with other ad hoc duties as may be required by Supervisor

• Telesales (Knowledge of product and company procedures).
• Order processing (Extreme accuracy and knowledge of order process and ensure smooth running of order input to delivery).
• Internal and External customer liaison.
• Internal admin and office duties (neat and structured work ethic, follow up on completion skills, DO IT NOW attitude, recording and filing sales documents and orders).
• Releasing of stock.
• Monitoring of stock order process.
• Representative and regional sales force liaison.
• Tracking deliveries.
• Photocopying and faxing.

• Do promotions for Halewood Breweries Clients i.e. Liquor Stores, Pubs and Clubs
• Introducing new and existing products to customers on site
• Offer incentive upon purchase of the product on promotion

• Prepare tender for assessors to apply for.  Select the appropriate assessor for the learners.  Apply for learnership grants at the FoodBev Seta
• Register all the employees who will be taking part on the learnership program
• Ensure that the learners have the correct time-tables
• Ensure that there are rooms of the learners
• Screening calls for the Skills Development Facilitator
• Filling documents, typing reports and updating records
• Prepare Boardroom for meetings, take minutes
• Manage the Skill Development Facilitator diary
• Book venues, travel arrangements and lunches
• Prepare food vouchers for learners

• Ensuring all customers receive excellent service in a professional & efficient manner
• Producing weekly reports
• Assisting with queries
• Maintaining an efficient and proactive environment
• Meeting with suppliers and clients
• Works closely with management
• Assisting with procurement with stock take
• Ordering of local stock
• Daily sales reports
• Back  and Future order reports
• Keeping track of all new models, providing clients with compatibilities of different products
• Product sourcing
• General filing
• Processing and invoicing corporate and retail orders
• Invoicing and stock dispatch of local counter sales (COD )

• Visit all households and institutions assigned to me and administer the relevant Census 2011 questionnaire(s) correctly in accordance with instructions
• Keep regular contact with my fieldwork supervisor and consult him on any problems that may affect my work
• Check that all questionnaires are complete, consistent and legible
• Complete progress report and submitting them to my supervisor
• Ensure that all material are kept in a safe environment

Previous Position Held

Springs Road Safety Forum (July 2006 – 2011)
Member (volunteer) - weekends
Assist with scholar patrol crossing
Road safety campaign awareness
Assist with despatching of scholar patrol uniform
Assist with scholar patrol training