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SAP, MS Word, MS Excel, MS Outlook, MS PowerPoint, E-Mail, Internet, Windows (basic), Microsoft
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Manufacturing: Internal Sales Supervisor From 2012-7 To current
Duties
- Manage the Internal Sales department
- Capture orders on Embrace (Put dates as and when customer requires stock and customer specific requirements e.g. Freight forwarders, deliveries cut-offs )
- Filing every Friday on rotation
- Send picking slip report (follow up on picking slips generated)
- Capture all orders the same day they come in
- Place items on backorder with Procurement
- Evaluate pricing upon price increase
- Handle credit note enquiries and requests
- Assist Procurement and Supply Chain Manager with Forecasting on Purchases with International supplier
- Send credit note tracking report to all Managers
- Send Back order reports to customers
- Release back orders when shipments(Airfreight and Seafreight) come in
- Monitor stock control
- Handle account queries, delivery queries, inventory, pricing, payment issues
- Handle credit note queries and requests
- Invoice stock on Pastel (Exports Sales)
- Quote Export customers (Formal quote)
- Do Commercial Invoices (Exports Sales)
- Send daily Sales reports
- Send prompt responses to customers on any enquiries
- Send weekly Sales reports to Directors, Managers, Supervisors and Reps
- Capture Sample request (report on samples issued to management)
- Attend weekly meetings with Logistics, Warehouse and Ext Sales
- Answer telephones (Give price and availability)
- Assist Technical Sales with calibration of gas monitors as well as quotes on gas detection
- Offer alternative product when stock is not available
- Assist with forecasting of stock with Suppliers
- Assist in purchasing of stock with Suppliers
- Capture forecast orders
- Allocate stock on forecast orders (When stock comes in)
- Build customer relationships and encourage up-selling or branding conversions
- Oversee performance and smooth running of the department
FMCG: Marketing / Internal Sales / Admin From 2007-11 To 2011-06
Duties
Telesales (Knowledge of product and company procedures).
Order processing (Extreme accuracy and knowledge of order process and ensure smooth running of order input to delivery).
Internal and External customer liaison.
Internal admin and office duties (neat and structured work ethic, follow up on completion skills, DO IT NOW attitude, recording and filing sales documents and orders).
Releasing of stock.
Monitoring of stock order process.
Representative and regional sales force liaison.
Tracking deliveries.
Photocopying and faxing.
FMCG: Training Co-ordinator/Promoter From 2005-2 To 2005-11
Duties
Unilever South Africa (Pty) Ltd- August 2005- October 2005
Training Co-coordinator
DUTIES/TASKS
Prepare tender for assessors to apply for. Select the appropriate assessor for the learners. Apply for learnership grants at the Foodbev Seta.
Register all the employees who will be taking the learnership on the appropriate learnership programs and get the learners to sign the learnership contract.
Ensure that the learners have the correct time-tables.
Ensure that there are enough rooms for the learners.
Screening calls.
Filing of documents, updating records and general typing.
Prepare meetings for the Skills development facilitator, take minutes, and get venue for meetings.
Prepare PowerPoint spreadsheets for the SDF and excel spreadsheets.
Manage the SDF’s (Skills and Development Facilitator) diary.
Book venues, travel arrangements and lunches.
Halewood Breweries – February 2005 – May 2005
Promoter
DUTIES/TASKS
Do promotions for Halewood Breweries Clients on weekend’s .i.e. Liquor Stores, Pubs and Clubs.
Introduce new and existing liquor to customers on site.
Offer incentives upon purchase of the product on promotion
Suppliers of Industrial Automation Products: Internal Sales / Administrator From 2005-12 To 2007-11
Duties
Ensuring all customers receive excellent service in a professional & efficient manner.
Producing weekly reports
Assisting with queries,
Maintaining an efficient and proactive environment
Meeting with suppliers and clients.
Work closely with management
Assisting with Procurement with stock take
ordering of local stock
Daily sales reports
Back and Future order reports
Keeping Track of all new models, providing clients with compatibilities of different Products.
Product sourcing.
General filing.
Processing and invoicing corporate & retail orders.
Keeping track of Backorders,
Telephonic enquiries.
Providing clients with excellent customer service
Invoicing, Stock receipting of local
Counter sales (COD Clients).
Retail outlets, restaurants: Call Centre Manager From 2001-2 To 2005-01
Duties
Various casual positions in retail stores
Waitressing positions
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