|
|
Microsoft Office Outlook, Google Apps, Adobe, Microsoft Office Suite, MS PowerPoint, Adobe Suite, Adobe Acrobat Reader, MS Word, Teamviewer, Ms Teams, Zoom, Skype, Ms Mail, MS Excel
|
|
|
Mental Health Care : Self-Confidence Life Coach From 2020-01 To Current
Duties
Coaching
Security : Security Audit Adminisstrator From 2017-12 To 2020-12
Duties
Receiving raw data, filtering, analysing & preparing raw data and sending of security audit reports for clients
Printing : Project Manager From 2005-01 To 2009-10
Duties
- · Company targets and sales forecasts
- · Sales
- · Receive and register project requests
- · Process Implementation
- · Vendors’ processes and procedures
- · Customers
- · Stock handling, ordering, back orders
- · Logistics
- · Travel Documentation and Arrangements
- · Delivery Notes
- · Project Implementation
- · Follow up on Project Progress
- · Obtain Document Approvals
- · Distribution of Documentation
- · SLA agreements
- · Invoicing
- · Month end balancing
- · Work in progress reporting
- · Reporting
- · Managed various databases
- · Placing calls
- · Managing budgets and expenditure
- · Project Administration
- · Coordinating meetings
- · Meeting administration
- · Communication
- · Organising venues
- · Planning projects
- · Updating the project calendar
- · Tracking projects
- · Recommending changes
- · Following instructions
- · Keeping update on compliance regulations
- · Resolving issues related to the project
- · Assessing staff performance
- · Hiring contractors and service providers
- · Customer service
- · Customer Surveys
Printing : Call Centre Supervisor From 2002-03 To 2004-08
Duties
- · Supervised, planned and managed the call centre functions. Directed and overseen the day-to-day activities of the call centre agents.
- · Acted as a source of information and answered operator questions, assigned tasks, followed up and instructed as necessary.
- · Carried out supervision, coaching, call monitoring, training, reviewed and disciplined of all operators. · Attended to, followed up and resolved customer complaints.
- · Carried out performance monitoring, measurement and evaluation of all operators to improve efficiency.
- · Ensured that team members obtain the appropriate training and support to best apply their knowledge and skills to the job.
- · Compiled and maintained lists of key schedules & personnel, and ensured that all lists are available to operators for use as required.
- · Prepared and directed scheduling, monitored operator’s attendance, schedules, shifts and breaks as necessary.
- · Coordinated activities related to repair and maintenance of equipment
- · Tracked outstanding calls, work in progress calls, completed progress calls and relevant paperwork.
- · Produced performance reports for of technical, software and admin staff to relevant managers.
- · Produced various month end reports via SAP to excel.
- · Managed various databases.
Travel : PA to the General Manager From 2000-01 To 2002-08
Duties
- · Writing communication letters
- · Drawing up agendas and taking minutes
- · Maintaining diaries
· Arranging appointments · Booked flights.
- · Taking messages
- · Typing/word processing
- · Filing
- · Organising meetings
- · Booking transport and accommodation
- · Implementing and maintaining procedures/administrative systems e.g. Leave and stationary
- · Liaised with staff and clients
- · Preparing letters, presentations and reports
|