Office Administrator  (Missing)

•Debtors & Creditors function.
•Expense management and reconciliation
•General office management
•Procurement
•Expediting of orders
•Stock Control
•Problem solving
•Events coordination

•Making bookings over the phone and walk in clients for the bikes to come in for service or repairs
•Confirming details with client when they bring in their bikes.
•Opening of job cards.
•Do an inspection on incoming and outgoing bikes.
•Making payments when the client collects the bike.
•Dealing with technicians and clients when there is an issue to
ensure that it will be sorted out.
•Dealing with complaints from the clients and getting a solution for the problem.
•Do the claims when there is a re-call on the bike.
•Loading everything onto CIA when the bike leaves the dealer to keep record of what was done on the bike.
•Doing an Excel Spreadsheet for all the bikes that was there and progress on the bikes and send it to Managers.

Maintained a 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies.

Handled 300 – 500 inbound calls and emails daily, provided one-call resolutions to customer inquiries and concerns.

Achieved monthly goals set for the call center Agents.

Preformed monthly audits to evaluate customer service quality, compiling data and issues periodic reports.

Built and maintaining ongoing customer relationships to ensure effective resolution of issues and concerns and achieve compete customer satisfaction

Communicated with 40 cross functional team members regularly, building relationships throughout the company to ensure goal achievement.

• Consignment of orders
• Capturing and checking of data 
• Check codes and measurements
• Check availability of stock
• Excel Spreadsheets 
• Ram Couriers 
• Between 300-600 consignments per day
• Filing