Dispatch Supervisor

• Conduct Monthly Stock takes and stock management.
• Warehouse control and Management.
• Manage 3PL Teams (Imperial, Techpro and Contractors)
• Ensure OHAS and Food Safety Compliance.
• Manage site budgets and monthly expenses.
• Investigate and resolve customer queries against claims( Claims Management).
• Manage CHEP pallets and Systems.
• Arrange re-packaging of approved products for re-delivery.
• Participate in Labour, Food health and safety audits.
• Coordinate transportation of the products leaving and coming into the facility.
• Compile and submit all relevant reports.
• General control of documents and administration.

• Supervision of local deliveries and collections.
• Coordinate exports loading and documentation(Air and DEA freight).
• Plan, manage and control department labor costs.
• Manage and lead dispatch staff.
• Arrange and drive PPECB product & container inspections and ensure compliance.
• Conduct daily stock count and investigate stock variances.
• Liaise with customers, stakeholder and internal staff about stock challenges.
• Collate and submit all relevant reports to the Logistics Manager.
• Oversee the loading and offloading of products.
• Communicate product rejections, returns or exchanges to relevant personnel.
• Plan daily logistical dispatch arrangements.
• Train, coach and identify areas that requires improvement and action.
• Book products inspections on Titan systems via NetSuite.
• Update and upload growers certificates on the system and ensure adherence.
• Arrange repairs and maintenance of trucks.

• Strictly enforces health and safety standards and Road Traffic Act
• Management of productivity and customer service measures. Leverage distribution efficiencies by aligning resources to outputs. Fleet up time >95%, Achieve service levels across the network (In Fill 90%, Service Level 98.5%)
• Administrative responsibilities
• Support fleet maintenance program on site, and ensure that the fleet standards are maintained at the highest standards
• Responsible for the cleanliness, neatness and hygiene of all crew, equipment and vehicles within your domain
• Ensures that all vehicles are inspected daily via the drivers and any defects to be reported to the Distribution Controller for action
• Manage third party contractors within budget
• Ensure route master updates are done at all times to cater for store changes
• Follow up on any queries with Franchisees and feeds back within a 24 hour period to the Franchisee and Manager
• Ensures customer service levels are achieved and productivity is driven
• Effectively coordinate orders for on hold accounts
• Execute distribution plan as per PLATO, using Trackmatic. Entrench effective communication between Driver’s and Planning to ensure enhancements are derived from the plan
• Address and resolve all delivery complaints. Delivery customer service levels of above 95%
• Assist and help in all sections when required to do so
• Management of HR related matters
• Drive Owner Driver efficiencies. Trackmatic KPI’s achieved (On time dispatch, AND etc.)
• Dispatch on Time > 95% A.D.N. % >95% MST% > 80% Planned vs. Actual between 97%-103% (OD) and 95%-105% (FB) Infinity Usage >95%
• Delivery issues resulting in customer returns or credits to be less than 2% of total invoices on a monthly basis

Warehouse Supervisor:CMDC
Aug 2020 - Sep 2020

• Overseeing the daily cold storage warehouse operations and delivering against set standards & targets. Control receiving and despatch operations.
• Ensures adherence to SHE regulations and maintenance of a higher KPI’s score.
• Drive warehouse activities using CQ & Sage X3( picking, checking, controlled temperature storage,etc).

Warehouse Supervisor: LMDC
Aug 2018 - Aug 2020

• Responsible for managing the BU crew members and ensuring that Health & Safety (OHSA) working conditions are in place and adhered to.
• Drive daily warehouse operational efficiencies & activities using WMS (Warehouse Management Systems) which is picking, storage of goods, checking, and ensure that productivity targets are reached.
• Coordination of dispatch and distribution of finished goods to the end user also form part of my duties.
• Execute against set SOP's and plans to ensure the desired objective is accomplished in support of the strategic intent of the business.

Logistics and Supply Chain Management Trainee
April 2018 - Aug 2018

• Throughout my traineeship I got to be exposed to different supply chain activities and departments ( Inventory, outbound, inbound, distribution, route planning and central planning) whereby I seized an opportunity to interpret the link between the value chain. Got spotted and given a platform in warehousing where  was responsible for the execution of picking, checking and despatching of trucks. Managing a BU crew of about 15+ members and delivering against set standards and servicing the customers needs.

• Assisting students with enrollment information, registrations, application and guidelines in terms of the alignment between the potential career paths and its prospects.

• Responsible for coordinating daily fleet operations of the State owned vehicles and implement risk mitigation strategies over the management of the vehicles.
• Cost saving around fuel, maintenance and methods of disposing the fleet.