Cosmetics : Data Entry and Maintenance Clerk/Admin From 2014-03 To 2022-03
Duties
- Attend to queries escalations from Representatives and Managers in the field regarding registration of accounts, personal details, updates, general queries, Educating submitters about rules and regulations.
- Ensure that all misdirected matters are routed to the relevant department e.g. proof of payment, affidavit, fraud etc..
- Build and maintain relationship with field management to achieve company goals and enhance customer service satisfaction.
- Do manual National Credit Bureaus checks to assess matters that have been disputed in cases where credit limit are not granted.
- Capturing New Applications via in-house Data Capturing system to create new accounts for Representatives and Consultants.
- Work through field applications Report to manually assess if thr account could be created. Respond to managers advising what would need to be corrected in order for the accounts to be created.
- Assist and Attend to escalations where Geo Mapping locations may have been incorrect, respond to queries where this could not be corrected advising the managers on the correct steps to follow to get the matter resolved.
- Assist with Promoting Representatives to Managers/Leaders and providing them with relevant business Packs.
- Part of Test Team to test all new Systems brought into business. Provide feedback, screen shot and recommendations alternate ways, User Acceptance Testing (UAT) was also done before final sign off.
Manufacturing : Administrative Consultant (IT) From 2011-3 To 2011-5
Duties
Service Reception
Accepting and booking equipments in, onto the company’s job tracking system
Answering the switchboard and Redirecting calls as required .
Administration
Preparing and generating Quotes
Updating computer System generating and organising driver’s sheet
Customer Liaison
Follow up on Quotations
Follow up on Suppliers
Providing customers with feedback (telephonically or written)
Informing Customers of equipment that is ready for collection
Informing customersIf there is a delay regarding the repair of the equipment
interfacing Between the customer and Technical department
Switchboard:
Responsible for answering the switchboard
Responsible for qualifying all calls
Helping the customer where possible or forwarding them to the correct person
Taking messages when required.
Communication Clients face to face and technicians
Government : Field Work Supervisor/Data Processor From 2011-08 To 2013-12
Duties
Field Work Supervisor Aug 2011–Nov 2011
Publicity, listing of all structures and prominent features and updating listing.
Enumeration of households that are occupied by dwelling units in the enumeration area and special dwelling institutions.
Collect relevant and accurate information from all households in the Enumeration area.
Handle queries on the completed questionnaires; perform quality assurance checks on completed listings and all questionnaires before handling them to Field Work Coordinator.
Data Processor:
Receive data for capturing and check completeness and correctness of data
Capture edited in the system
Provide captured information as when captured, ensure proper safekeeping of data
Ensure that questionnaires are grouped according to their status i.e. Completed, Damaged and Unused.
Prepare questionnaires for guillotining and scanning by removing foreign objects and ensuring that they are in scanable condition.
Identify and mark the false positives of numerical values.
Capturing the highlighted information as it appears, and the work is of high quality
Airline - Aviation : Customer Services From 2007-2 To 2010-7
Duties
Updating members profile, divert all emails to relevant department, solve members quries face to face, comments and complaints, load miles to the Booking, charge airport taxes for the ticket to be issued, also doing award reversals.
Banking : Personal loan assistant From 2005-5 To 2007-1
Duties
? Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
? Act as client's banking partner by taking responsibility for providing regular feedback.
? Ensure retention of clients full banking relationship through client service and client contact.
? Meet requirements of product applications by providing all required documentation.
? complete verification procedure for all applications by following business unit requirements.
? Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
? Provide assistance during Personal loan applications
? Inbound and outbound calls
? Customer service
Enquiries
Service : Assisting Customers From 2003-2 To 2005-4
Duties
Creating deals
Updating accounts on the system and marketing