Personal Assistant (Corporate )

• Handling customer enquiries
• Responding to calls, emails, WhatsApps, and RFQs from customers wanting pricing, stock, lead times, or technical info.
• Preparing quotations
• Sourcing pricing from suppliers, calculating margins/markups, compiling professional quotes, and following up on them.
• Processing orders
• Capturing sales orders, checking stock availability, arranging deliveries/collections, and making sure orders move smoothly.
• Building customer relationships
• Looking after existing accounts, checking in with customers regularly, and becoming their go-to person for anything they need.
• Following up on quotes
• Generating new business
• Sending introduction emails, company profiles, specials/promotions, and asking customers for opportunities to quote.
• Liaising with suppliers
• Getting pricing, checking stock, negotiating costs, arranging special orders, and ensuring supplier turnaround times are met.
• Coordinating with external drivers/warehouses
• Making sure deliveries, collections, and urgent breakdown orders happen on time.
• Customer account management

Assisting with:

• credit applications
• vendor registrations
• account queries
• statements and payment follow-ups
• Product knowledge
• Learning the products you sell so you can recommend alternatives, upsell, or help customers quickly.
• Sales targets & GP management
• Many internal reps are responsible for:
• monthly sales targets
• gross profit margins
• growing customer spend
• recovering lost business
• Admin & reporting
• Updating CRM/systems, keeping records of quotes/orders, and sometimes running reports on sales performance.

Position: New Product Client Advisor

• Responsibilities:
• Conduct market research to identify potential new product opportunities in the automotive industry
• Develop relationships with automotive manufacturers to stay informed about upcoming vehicle releases
• Provide consultation to clients on new vehicle models, features, and pricing options
• Assist clients in selecting the best vehicle options based on their needs and preferences
• Maintain up-to-date knowledge of industry trends, competitor offerings, and market demands
• Collaborate with sales and marketing teams to promote new products and drive sales
• Conduct product demonstrations and test drives to showcase key features and benefits
• Coordinate with service departments to ensure successful delivery and post-sale customer satisfaction
• Handle customer inquiries and concerns with professionalism and efficiency
• Meet sales targets and contribute to overall business growth within the automotive industry
• Skills:
• Strong knowledge of automotive industry trends, technologies, and products
• Excellent communication and interpersonal skills to build strong client relationships
• Analytical and research skills to identify market opportunities and assess competitor offerings
• Sales and negotiation skills to close deals and meet sales targets
• Customer service orientation to provide excellent support and resolve issues effectively
• Organizational and time management abilities to handle multiple client inquiries and deliver product information efficiently
• Proficiency in using CRM software and sales tools to track client interactions and manage leads effectively.

Position: New Car Sales Executive

• Responsibilities:
• Effectively communicate with customers to understand their needs and preferences in order to recommend suitable new car options
• Provide detailed information about the features and specifications of different car models to assist customers in making informed decisions
• Conduct test drives to showcase the performance and capabilities of various new car models
• Negotiate prices and finalize sales agreements with customers to close deals
• Coordinate with the finance department to arrange financing options for customers who require assistance
• Follow up with potential customers to answer any questions and address concerns to ensure customer satisfaction
• Maintain accurate records of sales transactions and customer interactions in the dealership's database
• Stay current on industry trends and new product offerings to provide customers with up-to-date information
• Collaborate with the marketing team to promote new car inventory through various channels, such as social media and advertising campaigns
• Skills:
• Excellent communication and interpersonal skills to build rapport with customers and establish trust
• Strong sales and negotiation abilities to close deals and meet sales targets
• In-depth knowledge of automotive industry trends, new car models, and technical specifications
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in using computer systems and customer relationship management software to manage sales activities
• Attention to detail and organizational skills to maintain accurate records and follow up with customers effectively
• Problem-solving skills to address customer concerns and find solutions to meet their needs.

Position: Account Manager

• Responsibilities:
• Develop and maintain strong relationships with key clients in the security and safety industry.
• Understand clients' security needs and recommend appropriate products and services to meet those needs.
• Collaborate with the sales team to generate new business and identify upsell opportunities with existing clients.
• Ensure client satisfaction by addressing any issues or concerns in a timely and effective manner.
• Serve as the primary point of contact for clients, advocating for their needs within the company.
• Monitor account performance and provide regular updates to clients on their security programs.
• Stay informed about industry trends and new security technologies to better serve clients.
• Prepare and deliver sales presentations to potential clients, showcasing the company's products and services.
• Negotiate contracts and pricing with clients to maximize profitability while maintaining customer satisfaction.
• Collaborate with internal teams, such as operations and customer service, to ensure a seamless experience for clients.
• Skills:
• Strong communication and interpersonal skills to build and maintain client relationships.
• In-depth knowledge of security and safety products and services to effectively address client needs.
• Sales and negotiation skills to close deals and maximize revenue.
• Problem-solving abilities to address client concerns and find solutions.
• Strategic thinking to identify opportunities for account growth and upselling.
• Organization and time management skills to manage multiple client accounts effectively.
• Analytical skills to interpret data and make informed business decisions.
• Flexibility and adaptability to respond to changing client needs and industry trends.
• Confidence and professionalism to represent the company in client meetings and presentations.

Position: New Car Sales Executive

• Responsibilities:
• Greet customers and assist them in selecting the right vehicle based on their needs and budget.
• Conduct test drives to showcase the features and performance of different car models.
• Provide detailed information on pricing, financing options, and incentives available on new vehicles.
• Negotiate with customers to reach a mutually beneficial sales agreement.
• Coordinate with the finance department to finalize the purchase and arrange for vehicle delivery.
• Follow up with customers post-sale to ensure satisfaction and address any concerns.
• Keep up-to-date on the latest industry trends, new vehicle models, and competitor offerings.
• Meet and exceed sales targets set by the dealership.
• Skills:
• Strong communication and interpersonal skills to build rapport with customers.
• Solid understanding of automotive technology and features to educate customers effectively.
• Excellent negotiation skills to close deals and maximize sales revenue.
• Detail-oriented with the ability to handle paperwork and documentation accurately.
• Ability to work under pressure in a fast-paced sales environment.
• Proficient in using CRM software and other sales tools to manage customer interactions.
• Positive attitude and a customer-centric approach to providing exceptional service.
• Sales-driven mindset with a passion for automobiles and the automotive industry.

  Assist clients and dealers over the phone

  Quote and follow up quotes.

  Capturing of Daily Leads

  Priceboards for all vehicles

  General Admin Duties

  Selling Vehicles

  Assisting walk in clients.

Processing internal orders from dealers, internal quotes and leads, Assisting clients to dispatching goods, stock counts  and sheet balances , Consignment stock , Receiving stock  into the system updating all the spreadsheets.

Daily Activity:

1. Assist clients over the phone.
2. Quote and follow up quotes for Kubota , EGO, Kipor Generators.
3. Write and type meeting minutes.
4. Consignment Sheets – Send them to the dealers and follow up.
5. GRV- receipt in stock when it arrives , update the spreadsheets accordingly.
6. EGO – Check stock balances and send stock to customers.
7. Invoicing – Kubota Tractors & Engines , Kipor Generators , EGO.
8. General admin , filing.
9. Assisting where needed.
10. Arrange transport to the dealers for delivery.
11. Do all dealer enquiries and quotations.
12. Arranging consignment stock for dealers where needed – EGO , Kubota , Kipor .

Maintain an accurate database of customer information.       

Stock taking – finished goods and components.

Schedule delivery dates with customers. 

Processing of orders.

Liaison with couriers. 

Processing Quotations.                                    

Dealing with rep requests and complaints.

Processing samples for reps and customers.

Handling of customer requests and complaints.

Investigation and processing of credit notes.

Compiling of sales reports.

Daily administration.

Month end reports

Customer service

Load confirmations, booking of loads, handling claim forms, diesel consumption calcs, diesel ratio calcs, booking of e-fuels, liasing with altrack netstar, cost per km calcs, assisting operations manager with day to day activities.

Invoicing,liasing with cliënts, creating spread sheets (stock and parts) feedback for clients, work on quickbooks pro 2007, datacapturing.