Sales, Finance ,Warehouse and Logistics (Construction)

Develop and implement supply chain strategies aligned with company goals.
• Forecast demand and plan inventory accordingly.
• Monitor inventory levels to avoid overstock or stockouts
• Implement systems for inventory tracking and control
• Conduct regular stock audits
• Source raw materials and finished goods
• Ensure materials arrive just in time (JIT) for production and warehouse.
• Develop contingency plans and alternative sourcing strategies.
• Monitor and control supply chain costs
• Work with finance and sales to forecast budget and ensure cost effectiveness.
• Ensure timely and cost-efficient delivery to customers
• Communicate effectively to align supply chain with overall business operations

• Manage, coordinate and evaluate subordinate supervisors and staff related to receiving, handling, storage, product rotation, picking, shipping, document issuing. Responsibilities include hiring and training employees, planning, assigning and directing work, appraising performance, rewarding, disciplining, addressing complaints and resolving problems.

• Ensure a clean, tidy and safe work environment in all internal and external storage, shipping and receiving areas.

• Organize areas and operations of storage, picking, shipping and receiving in order to guarantee accuracy and safety by efficiently using workforce, space and tools (eg. forklifts, racks, weight-bridge) available.

• Responsible for availability and the on-time delivery of products to customers, including other MAPEI facilities.

• In charge of carriers’ selection and delivery route management to customers.

• Responsible for the accuracy of MAPEI software inventory of all materials and products in the plant. Define and update appropriate minimum and maximum stocking levels for all products and materials to insure the on-going availability of products and appropriate stock rotation.

• Directly act and cooperate with other managers of the Plant in order to quickly intervene in the case of unfilled lines and delays in shipping and delivery of products to the customer.

• Responsible for the examination and resolution of all service complaints related to warehouse/shipping department in order to initiate remedial activities to reduce mistakes. He and his delegated supervisors are daily involved in the preparation, analysis of the monthly logistics reporting.

• Key user of all programs, functions available in the MAPEI software related to logistics. Monitor accuracy and update of MAPEI software product master file and, when needed, ask for update.

• Ensure that all products available for sale meet warehouse shelf-life criteria. Cooperate with Quality Control and Production department for the prompt treatment of non-conforming products stored in the warehouse.

• Directly involved in the physical inventory process. Monitor and reduce inventory discrepancies to ensure accuracy and reduce problems in the reporting of inventory transactions

• Manage the inter-company and warehouse transfer ordering and shipping process to insure the timely ordering and receipt of materials to and from the plant and all MAPEI facilities.

• Support the Unit Manager in all decisions related to warehouse evolution of personnel, equipment and buildings. Actively assist in continuous improvement activities and offer positive suggestions for improvements and innovations. Participate in planning personnel safety and plant protection activities.

• Ensure the strict application of all local and corporate regulations, policies, work procedures, safety rules and instructions.

• Responsible of the organization and management of trucks circulation in the site.

• Ensure coordination of warehouse activities with other functions such as Customer Service, Freight management, Production, Sales, Quality control and purchasing both at Company and Headquarters level.

• Key contact of all MAPEI Group Corporate functions for all issues related to Logistics

• Creating and sending quotes with product data sheets to customers.
• Check stock levels for customers and sales reps to determine availability of requested stock.
• Liaise with production regarding no stock items.
• Check and confirm with Finance department if payments are reflecting on the company account (only for cash sales)
• Liaise with Finance department if a customer account is on hold or overdue.
• Verify customer and order information for accuracy.
• Process customer orders on AS400 (Mapei System).
• Process Intercompany orders
• Liaise with the logistics department regarding a delivery / collection date and send order confirmations to the customers.
• Direct Logistics to prepare and deliver orders to designated locations on time.
• Resolve customer queries in a timely and accurate manner to maintain customer satisfaction.
• Filing
• Act as a support structure to the External Sales team to meet and exceed set business targets.
• Pull reports on CRM for the sales team.
• Compile a weekly and month end sales report for the Exco members
• Maintain back-order report
• Send invoices, POD’s and credit notes to customer

Updating customer database
Invoicing
Process purchase orders
Compile quotations
Take orders over the phone from customers
Deal with customer queries and complaints
General admin duties
Monitor and verify stock levels( check stock availability for clients)
Quote clients over the phone 
Creating picking slips
Running the picking slip report.
Monitor back orders
Creating job cards for the factory
Planning deliveries.
Creating pro-forma invoices
Supporting sales team
Switchboard relief.
Processing credit notes.

Process orders and quotations on SAP system for internal and external customers, within an agreed timeframe.
Resolve customer queries in a timely and accurate manner in order to maintain customer satisfaction.
Comply with the departmental processes and procedures.
Verify customer and order information for accuracy.
Direct Logistics to prepare and deliver orders to designated locations.
Check inventory records to determine availability of requested merchandise.
Co-ordinate and complete all other administrative and customer service related queries in line with business’ best practice policies and procedures.
Review orders and queries for completeness using the reporting procedures and action incomplete orders for further processing.
Archive copies of orders received in the SAP system.
Act as a support structure to the External Sales team in an effort to meet and exceed set business targets.
Always maintain a professional and courteous image, in line with Company principles of conduct

• Generating leads, 
• Capture leads on Pastel and allocate to consultants according to the area lists
• Attending to customer queries. 
• Processing orders for the sales team and for Franchise and agents.
• Creating job cards for production
• Creating a goods dispatch request for all franchise orders that are ready for collection.
• Sending status updates to franchise and agents. 
• Payment Allocations
• Invoicing
• Creating pro-forma invoices
• Making Transport arrangements for Export orders. 
• Generating reports related to sales activities and revenue data
• Monitor all work of the sales team and make weekly/monthly reports to the Financial Controller / Sales Manager, including alerting them to any unusual situations. 
• Ensure good customer contact and maintain an adequate flow of information to the sales team
• Ensure that all customer queries are answered immediately.
• Switchboard relief