Power and automation : Customer Support Specialist From 2008-7 To 2024-06
Duties
Making out of customer invoices in SAP
Sending pro-forma invoices when required to customers
Processing of purchase Req orders in SAP
Monitoring and tracking orders in SAP
Creating the Sales Order Number in SAP
Receive proof of payment (POP) for COD customers
Check stock and confirm stock availability with customers
Prepare picking slips for deliveries and sending it through to the warehouse for picking Creating proforma Invoices in SAP
Creating Picking List and delivery Notes in SAP
Processing repairs jobs and return goods to the system CRM
Receive orders via phone, WhatsApp, email, etc.
Calculating the Rate of Exchange and the Forward Cover (ROE and FEC)
Calculating the Contract Price Adjustment (CPA)
Customer Order acknowledgements in both SAP and CRM
Order Intake, Checking the order backlog both SAP and CRM
Co-Ordinator between Internal + External Clients and Engineers.
Process invoice cancellation and credit notes in both CRM and SAP
Opening the Teleservice Ticket in CRM
Opening the Quotation in CRM
Loading Orders in CRM •
Checking if the Internal Order that is automatically created when loading the order on CRM if the value corresponds.
Managing and ordering safety shoes and PPE
Make sure that the RA key is on 00005 so that revenue is not recognized immediately
Inbound delivery creation for SRN in SAP so that GRV can be done
Processing hours on the system for Technicians
Local Forwarding and Clearing invoice tagging in SAP •
Creating Service Entry on Ariba for Mines and forwarding the invoice to the customer.
Mining and Construction industry : Accounts Administrator and Internal Sales (Project) From 2004-8 To 2008-6
Duties
- Making out of customer invoices
- Managing client queries personally and telephonically
- Invoicing
- Finish Goods
- Processing of purchase order notes
- Receiving of stock
- Follow up on project and Contract
- Liase with the Sales Engineers
- Sales Order Processing
- Order Intake
Office Supplies - Equipment : Debtors Clerk From 2000-5 To 2004-8
Duties
• Filing
• Invoicing
• Data capturing
• Attending client queries
• Debtors