Senior Credit Controller (Other / any - field finance )

• Following up on outstanding debt telephonically and by email to in order to reduce debtor days
• Allocating payments in accordance with customer remittances
• Liaising with the sales to resolve outstanding queries
• Daily and month -end reporting and account reconciliations both balances brought forward
• Investigating and resolving queries relating to non-payment of invoices
• Working to strict monthly and annually collections targets

Accounts:

• Reconciliations balanced monthly – both open item and brought forward
• All Outstanding items attended to, (on a monthly basis)
• Utilize paperwork as back up for what has been done
• Overdue schedule discussed with management monthly
• Ensure overdue are reduced

Follow up’s:

• All items matched on a monthly basis
• All remittances received timeously

Claims:

• Resolving out-standing, overdue claims
• Processing of credit notes where claims are deducted and raised on customer accounts

Processing cash:

• All cash allocated daily as bank statement becomes available
• All cash allocated correctly

Rebates

• Prepare documentation for claims department to issue credit notes

Key Accounts Massmart accounts – Makro/ Games/ Builders      Warehouse / Pick N Pay/ Exports Accounts

• Handling a book of +-R100 Million.
• Month-End reporting
• Allocation of Cash on SAP
• Opening of New account and extension of Sales Org for all the divisions
• Ensuring Trade clearing and Unallocated recons are cleared on monthly basis
• Follow-up on unpaid recon items
• Weekly & monthly collection forecast
• Resolving branch and customer queries
• Account reconciliation
• Customer visits to resolve queries
• Releasing of orders in suspense as per credit policy
• Ensuring customer credit limits are not exceeded by reviewing limits on regular basis
• Placing customers on hold as per credit policy
• Ensuring all queries are updated on the Lotus Notes Debtors register and allocated to the correct sales person
• Uploading of rebates on the system
• Uploading of settlement discount on the system
• Ensuring final demands are sent to delinquent customers
• Generating credit note requests
• Send customers on hold weekly to all the divisions

• Handling a book of +-R20 Million.
• Month-End reporting
• Allocation of Cash on SAP
• Updating of debit orders status.
• And reinstating of the debit orders
• Follow up unpaid / rejected debit orders
• Ensuring Trade clearing and Unallocated recons are cleared on monthly basis
• Weekly & monthly collection forecast
• Resolving branch and customer queries
• Account reconciliation
• Customer visits to resolve queries
• Ensuring all queries are updated on the Lotus Notes Debtors register and allocated to the correct sales person
• Ensuring final demands are sent to delinquent customers
• Generating credit note requests
• Send customers on hold weekly to all the divisions
• Weekly and monthly statements to the customer.

• Collecting of outstanding payments telephonically
• Ensuring that incoming Cheques, cash, transfers, and deposits are identified and bank timeously
• Allocation of payments
• Reconciliation of accounts
• Identification, processing and capturing of authorized journals
• General filing and administrative duties
• Pro-activeness in minimizing bad debts
• Correlation of weekly invoices and statements
• Resolving clients account queries to promote good customer relations and meet client’s expectations
• Meeting of collections ratio and 90 days target set

Key Accounts: Extra Duties 

• Spar Group Accounts
• Nampak Group
• Opening New and Used Accounts

Operating systems: SYSPRO AND SAP

• Handling a book of R150 Million
• Month-End reporting
• Allocation of Cash on Syspro
• Allocation of Cash on SAP
• Opening of New account and extension of Sales Org for all the divisions
• Ensuring Trade clearing and Unallocated recons are cleared on monthly basis
• Follow-up on unpaid recon items
• Weekly & monthly collection forecast
• Resolving branch and customer queries
• Account reconciliation
• Customer visits to resolve queries
• Releasing of orders in suspense as per credit policy
• Ensuring customer credit limits are not exceeded by reviewing limits on regular basis
• Placing customers on hold as per credit policy
• Ensuring all queries are updated on the Lotus Notes Debtors register and allocated to the correct sales person
• Ensuring final demands are sent to delinquent customers
• Generating credit note requests
• Send customers on hold weekly to all the divisions

• Handling a book of R20 Million
• Collecting of outstanding payments telephonically
• Ensuring that incoming Cheques, cash, transfers, and deposits are identified and bank timeously
• Allocation of payments
• Reconciliation of accounts
• Identification, processing and capturing of authorized journals
• General filing and administrative duties
• Pro-activeness in minimizing bad debts
• Correlation of weekly invoices and statements
• Resolving clients account queries to promote good customer relations and meet client¡¦s expectations
• Meeting of collections ratio and 90 days target set

• Collecting of outstanding payments telephonically
• Overseas debtors - full function
• Ensuring that incoming Cheques, cash, transfers, and deposits are identified and bank timeously
• Allocation of payments
• Reconciliation of accounts
• Identification, processing and capturing of authorized journals
• General filing and administrative duties
• Pro-activeness in minimizing bad debts
• Correlation of weekly invoices and statements
• Resolving clients account queries to promote good customer relations and meet client¡¦s expectations
• Meeting of collections ratio and 90 days target set
• Preparation of overdue amounts over 30 days
• Liaising with sales executives and management regarding bad debts and account queries
• Preparation of documents for litigation
• Maintaining good client relation and services

Operating systems: AS400

• Financial Processing Clerk
• Controlling dormant accounts
• Balancing of Trial Balance (BK24 & IV 24)
• Maintenance of the General Ledger BK13, Confirming Cheques with clients
• Returning of debit orders on system
• Completing of audits reports/tax certificate
• Checking of stop payments
• Liaising with branches through e-mail for related queries and credit
• Call center, Debt and Relationship Managers.

Home loans processing, Admin clerk and Creditors clerk

• Processing of new registered home loan accounts
• Calculating new guarantees for registrations
• Arranging of Home owners cover
• Capturing of new applications for home loans on system
• Actioning of payouts for re-advances, valuations, bond costs, hoc, refunds on cancelled bonds

Securities

• Registration & cancellation of the cessions
• Surrendering of policies (long term)
• Cancellation & closure of accounts
• Filling of documents
• Liaising with customers for related queries

Allocate deposits to the respective accounts

• Checking of the audit trail and tick against the bank statement
• Capture deposits & payouts on accountability
• Reconcile the cashbook
• Calculating guarantees for cancelled bond

Collections Officer /Credit Controller

• Products, Bonds Account, Installment sale, Personal loan, Credit cards
• Contact clients that are in arrears to request payment
• Confirm all clients’ details and update accordingly
• Check dairy notes for promise to pay for the day
• Follow up with clients regarding rejected payments
• Update system notes regarding all accounts actions
• Escalate write offs for recommendations
• Generate arrears notification letters for clients
• Obtain debit order authority from client
• Liaise with business managers/sales & service management at branches where the account are held
• Attending on incoming calls and checking e-mails for branch and client queries

Pre-legal

• Attending to arrears accounts over 90 – 120 days by referring and downgrading to pre- legal department
• Attending to installment sale accounts where debit order had rejected
• Transferring of funds on instruction form pre-legal department
• Prepare the downgrade recommendations
• Updating of the esr (security details)
• Filing of all correspondence
• Typing of letters to customers when required
• Maintain a diary system
• Administration of Insolvent account, Deceased estate, Liquidations, Administration orders and handing over to collections/attorney