Production Manager/Quality Manager  (Quality Manager)

ISO 9000/14001/18001/45001/50001 among other systems for third party certification bodies including DQS Germany/ SA, DEKRA Germany/ SA among other bodies consulting to various industries and sectors within the IAF (International Accreditation Forum) industry scope codes for ISO 9001/ 14001/ 18001/ 45001 Management Systems both in South Africa and on the African continent and internationally.

Consulting ISO 9000/ 14000/ 18000 services
Consulting Operations Management services  
Conducting ISO 9001 QMS audits
Conducting ISO 14001 QMS audits
Conducting ISO 18001 QMS audits
Maintaining DQS current certification 
Gap analysis (Operations) for SAA Fabrication & Engineering 
Identification of gaps within processes from Finance, Sales, Marketing, Administration, Continuous Improvement, Human Resources to Operations and recommending corrective course of action
Verifying and evaluating systems efficiency and deficiency and recommending corrective actions where necessary
Advising and assisting with process improvement for compliance
Implementing continuous improvement processes within the organization
Oversight of senior management and cross-functional responsibility for operations management and direction in terms of business processes
Management of the sales, marketing, administration, human resources to operations departments in achieving organizational objectives
Cross-functional team management in respect to continuous improvement facilitation amongst management and employees alike
Reporting to the Operations Director in respect to CI projects and cost and logistical implications of such projects
Operational Management functions not limited to the above.

Overall responsibility for all carriers within South Africa and Sub-Saharan Africa from a Quality perspective, also as of recent extending to Europe, Responsibility for all Quality, Environment, Health and Safety requirements for the Southern African office
ISO 9001 conformance in all carrier and customer engagements
8D problem analysis, 5S system conformance, Six Sigma application
Six Sigma Projects and interventions on all issues affecting hardware and software quality on physical devices
Establishing software issues/ problems, identifying by capturing logs and escalating to software engineering teams
Monthly Carrier quality meetings and engagements
Monthly OEM quality meetings and engagements
Quarterly Carrier quality meetings and engagements
Point of contact for all Sub-Saharan/ South African quality escalations and issues or problems
Voice of Customer (VOC) for organization in respect to all OEM’s
Conferencing globally with in-market quality teams and regional and national service management and carrier representatives in addressing issues
Auditing of carriers and repair facilities to ISO 9001 systems and OEM standards for cellular repairs
Auditing carrier repair and bulk repair facilities for maintenance of accreditations held with OEM
Testing and trialing evaluation units/ devices
Accountability to the South Africa Managing Director with regards to Quality issues and also to direct line Manager in Canada
Assisting and supporting Carrier Product Management (CPM), Carrier Technical Management (CTM) and Carrier Quality Management (CQM) with regards to all hardware/ software Quality related issues/ problems and queries
Enforcing all SOP, Technical Specifications (Docshare) across all facilities from an OEM perspective
Managing Quality and Process aspects of the local South African Kiosk directly with a sub-ordinate dedicated to the Kiosk
New Product Introduction (NPI) local testing from Original Equipment Manufacturer (OEM) perspective on local Carrier networks
Manage relationship with Carrier from a Quality perspective
Support all Business Units (BU) including Marketing, Sales, Support, Enterprise, Technical, Product and outsourced partners (B2X and GFQ)
Manage outsources partners (GRS and B2X)
Monthly and Quarterly Reporting
Data analysis ongoing (high volumes of devices processes), identify trends and quality direction
Central repository in the Region
Assist Product Development with design input characteristics from “Lessons Learnt” and experience repository
Customer Care Framework Management understanding
Duties and functions not limited only to the above.

Temporary Assignment:-

Production Management Institute/ DEME/ Consulting
July 2011 to December 2012
Capacity Studying fulltime at Production Management Institute with some consulting and expediting a possible global opportunity
Reason Left Gap Year

Quality Management System Consulting

Production and Operations Management

End to end supply chain from customer order through to supply and delivery and post delivery activities

Overall, to take the Company Products (Military Tanks/ Vehicles/ Weapon Platforms) from a Concept Stage to Prototype to Manufacturability and Production (Industrialization Process using standard Military Protocol and Methodologies in Engineering Configuration and Baselines), both Locally and Internationally.
Incorporation the Cummins Power Plant, Axletec axles and integration of drive-train.
Incorporation of the MAN Driveline for alternative markets
Incorporation of the Mahindra drive-train for Eastern markets (STANAG Ballistic Level 3)
Welding Qualification Testing and Approval (NDT)
Welding Process Qualification, evaluation and testing.
Authoring and development of Quality Assurance Documentation for Manufacturing Implementation Stage.
Results analysis of non-conformances and auctioning at Management Review and Quality Feedback Team Meetings
Co-ordinating International and Local Cross Functional Teams including Project and Programme Management Liaison in achieving Product Standardization and Quality Objectives
Weapon and Associated Platform Design Input through the Design Review Process and Engineering Change Proposal (ECP) Process
Project Standardization Management (Product and Process Relative)
Monthly 5S and Process Audits, Results and Action
Continuously ensuring compliance with SHEQ (ISO 9000/14000/18000) Procedures
Reviewing Process Documentation and advising on the status thereof and providing Process Design input and reviewing current Processes which
Training of Local and International Facility Personnel (Including Production and Quality Management) on Products, Process, Quality and all aspects relating to Industrialization of such Facilities
Responsibility for Compliance in accordance with ISO 9000/14000/18000 at International Sites where applicable
Carrying out of Vehicle Audits to Specification, Drawings and Company Standards as per targeted objectives
Responsibility for all Industrialization Resources including Personnel, Equipment, Processes, Products, etc in respect to Infrastructure and Product locally and abroad
Visual Dashboard Statistics updated and auctioned in line with objectives and Continuous Improvement
Implementing and Project Managing Improvements using Lean Six Sigma Initiatives and the DMAIC Methodology including Problem Statement, p and np charts, c and u charts, x-bar and range charts, process capability, relative process capability index, Design of Experiments, Regression Analysis, Correlation, Process Mapping, Testing and Inspection System, X-bar Chart, Fishbone (Ishikawa), Real Time Monitoring Systems, Gage R&R, Statistical Process Control, ISO 9000, Quality Function Deployment, Scatter Plots, Product Capability Analysis, FMECA, Histograms, Pareto Charts, Run Charts, Project Management (MS Project), 5S
Author on all Quality Assurance Documentation
Quality and Configuration Baseline Management
Specification Library Implementation
Product Testing Specification Implementation and random Product Testing
Workstation and Facility Layout and associated Tooling and Equipment
Work Instructions and Policy and Procedure Implementation
Cross Functional Project Team Facilitation including Engineering, Drawing Office, Assembly, Procurement, Quality Assurance, Quality Engineering, Quality Management, Design Engineering, Integration Engineering, Configuration, Finance, Production, Development, Project and Programme Management
Vehicle sign off and cage-build sign off process and ultimately handover
Managing Sub-ordinates and development and appraisal thereof
Liaising with Client including International Client/ s, mainly Defense Ministry due to the nature of the Product/ s, including Senior Military Officials for Procurement of such Product/ s
Preparation of International Facility for Official Presidential Opening and part-taking in the Official opening Process with the President
Preparation of International Facility for Official Presidential Visits from interested Countries
Maintaining Project Quality Function while yet conducting the above-mentioned duties and responsibilities
Managing Cross Functional Teams across Specialist Spectrum for Projects
Compliance with Road Traffic Ordinance and Vehicle homologation locally and abroad
Disciplinary issues handling in line with the Company Standards and Labour Relations Act and also in line with International Practices when abroad
Ensuring the best quality of local and international parts, assemblies and sub-assemblies
Managing financial budget according to Company Standards
TQM and ISO compliance
CKD/ SKD Supplier Development in respect to Kit Quality supplied
Co-ordinate with Logistics compliance to all laws and regulations including but not limited to NACC (National Arms Control Committee) and other International Protocols and Legislation depending on the country / destination.
Not limited to the above

Netplan Continuous Improvement through the DMAIC Methodology to increase productivity while reducing costs in the Sourcing Process.
Reducing Process Variation and delivering near-zero defects for Products, Processes and Transactions
Supervising an assigned team for a specific area.
Sourcing information from the Regional Telecommunication Infrastructure for Telkom.
Implementing Sourcing templates and documentation for templates.
Sourcing on a project plan and project basis as per the business plan case.
Translating the business plan into projects for sourcing and GIS update.
Sourcing all Telecommunication Transmission equipment in the prescribed format as to not interrupt the Network.
Access to all sites within the Region including Top security sites, High sites, Microwave sites, Vodacom, Cell C and MTN sites for GIS resource information.
Providing a Specialist service in respect of junior and unskilled staff.
Documentation control in respect of quality.
Co-operate with all Access Staff in conducting Site Audits for verification of Database (Netplan).
Supervise and control project Team cross functional Engineering Team
Assume responsibility for vehicle, controlled access to buildings and infrastructure for project team, due to the sensitivity of certain sites, for eg. Intelligence, Embassy, Union Building, Banks, etc
Assume responsibility and control in respect of Quality Assurance of Sourcing
Assist in Information Quality Manual and Quality Benchmarking in respect of Quality.
Training and Induction on Sourcing and Capturing
Data Audits
Internal Configuration Control
Conformance to Quality Management Systems (ISO 9001/14001/ 18001)

Reducing the Transactional error rate through Continuous Improvement
Providing a professional comprehensive complete financial advisory service to Organisations and Individuals.
Consulting on personal, commercial, corporate and civil clients across the Board.
Providing Pension, Tax, Investment (Local and Off-shore) and Personal Financial Advice to South African Citizens in collaboration with all major South African Insurers.
Pension fund consulting, provident fund consulting, Legal Financial Consulting, Insurance consulting.
Assurance consulting and Individual personal portfolio consulting.
Providing a professional comprehensive financial consulting and comprehensive Broker consulting service.
Sourcing of new business and maintaining and increasing this business.
Providing feedback on a weekly basis individually and competing as part of a team with other teams in respect of increasing targets and reducing Transactional Defects
Key Clients Database maintenance with intention of maintaining of current Business and accessing new Pension Fund business.
Provide Training and Development in Lean Methodologies in respect to Transactional error reduction
Volunteer in Business Forums and attend meetings with Government, Private and Public sectors with the intention of maintaining of current Business and accessing new Pension Fund business.
Developing internal Quality processes, process optimization and documentation standardization.
Assist Operations Manager with respect to Quality, Compliance and Training and Development issues.

Financial Advisor Training Program with initial dedicated fulltime training prior to on-the-job Training.
Cold calling of potential leads and initially semi-qualifying leads for potential prospects.
Setting up and confirming initial appointments telephonically, capturing of personal financial data on first appointment with client.
Requesting pension and other policy information from other institutions with whom the clients hold financial interests in using the Authority letter signed by client.
Gathering and analyzing client personal financial data with the intention of identifying shortfalls where existent and providing financial literacy to clients in balancing their portfolios.
Setting up and confirming a second appointment with the intention of presenting the financial needs analysis to the client.
Highlighting shortfalls to the clients where applicable and advising and recommending appropriate products and actions.
Closing sale of recommended products to clients while ensuring that all aspects relative to FAIS and FICA Acts have been complied with.
Providing tax advice and tax implication education to clients with due diligence to the Income Tax Act.
Providing short term and long term Insurance for clients.
Do client follow-ups.
Provide a comprehensive Estate planning, financial planning and financial literacy service to clients.
Assist Regional Manager with regard to Business Process Re-engineering and Business Process Review and aligning process to accommodate client requirements in respect of document templates from internal database documentation
Providing and conducting of all of the above with due diligence to the Financial and Intermediary Services Act and the Financial Intelligence Act

Implementing system and processes for products and services.-
Training of Sub-Ordinate Personnel in respect to Continuous Improvement, Process Mapping, Process Improvement
Providing solutions for ISDN (and co-ordination with Solutions Specialists).
Achieved and superceded section targets through delegation, training and motivation of personnel.
Attending to queries in respect of Key clients (VIP’s, Corporates, Preferred Clients, Foreign Affairs, etc).
Maintaining a database of clients for data solutions.
Telephonic technical sales and customer support in respect of ISDN and Internet.
Co-ordinate and escalate installation activities across various division within the Organisation.
Canvassing for new business.
Reviewing and implementing strategic decisions.
Providing a support base to sub-ordinates including Business Division, Outbound Call Centre and Representatives.
ISDN and Internet direct and indirect sales.
Instilling a culture of working along the principles of good business practice through efficient internal process optimization and Quality Assurance
Document and Data Control
Document Templates Design and Control
Technical Product Support
Managing, Coaching, Training and Developing of Sub-ordinates
Conducting all of the above with due diligence to ICASA (Independent Communications Authority of South Africa) Legislation and License Agreements

Systems and Processes, ISO 9001 Standards, Templates, System and Process Tools

Lead and Drive the Improvement Initiatives for reducing transactional errors in the Licensee Revenue Collection Process
Pre and post-licensing investigations.
Evaluating gambling devices for technical compliance
Evaluating surveillance systems, testing e-proms, general investigation and handling disputes.
Conduct horse-racing investigations and compliance activites thereof.
Conduct background investigations (including tax and financial compliance) of licencees, including collaborating with Federal Bureau of Investigation (FBI) and Central Intelligence Agency (CIA) in respect of for eg. Sun International Directors as a result of International territory boundaries operations.
Liaising with the SAPS Narcotics Bureau frequently in respect of illegal and unlicensed gambling and gaming activities within the Province.
Audit of Casino, Bookmaker and Bingo returns.
Review and undertake investigations in respect of the registration of persons as Special Employees and maintaining a register thereof.
Facilitate the implementation of investigations of Individuals.
Compile reports on Applicants and present reports to the Gauteng Gambling Board.
Providing assistance and co-operate with the other South African Provincial Gaming Boards.
Database maintenance of information in respect of licencees.
As a project specifically awarded under my direction, control all gaming equipment approval for Gauteng Province in collaboration with the South African Bureau of Standards (SABS), Gaming Board and Gaming machine manufacturers. (Promotion)
Casino transaction processing systems testing and validation, Casino Central Monitoring Systems (CMS) modules testing for quality, performance and Integrity.
Close collaboration with Casino head offices and Supplier software engineering teams

Recruitment, Training and Motivating Quality Assurance personnel.
Controlling quality decisions above the Technical Director, and managing the Quality Assurance division solely under the Managing Director. Liaison with Supplier Quality Assurance Engineering. (Promotion)
Assessing training needs in respect of Quality Control for Production Personnel. Conducted Initial Sample Inspection Report (ISIR), Calibration of measurement equipment.
Providing Industrial Engineering techniques for Cost Benefit Analysis (CBA).
Writing up Quality Assurance Manuals and Audits along ISO9002,VDA6, QS9000 and Toyota Six-S systems.
Complying and audits in respect to ISO TS 16949, Q101, ISO 9002, VDA 6.1, Toyota Six-S, TQM, Lean, Kanban, JIT
Providing statistical techniques for implementation of process control and also providing training of process control principles to staff.
Auditing of vendor premises in respect of Quality Control.
Parts, Assembly and Sub-Assembly Audits to Company and Client Standards
Maintaining and improving filing system of specifications library of motor industry manufacturing specifications.
Interpretation of drawings and simplifying drawings by reproduction and detailing of critical measurements for ease of use for Production and Quality Assurance Staff.
Implementation, Auditing and maintaining the SABS ISO9002 Quality Management System.
Ensure ISO Compliance continually
Continuous improvement of CKD/ SKD
Provide Manufacturing and Production Division with pre-manufacturing quality material procurement.
Co-ordinating tool and jig design for use in manufacturing automotive components and sub-assemblies.
Developing statistical process control charts (SPC).
Destructive and non-destructive testing evaluation to improve quality of manufacture standard.
Researching spot-welding in collaboration with welding machinery equipment manufacturers.
Quality Costing.
Supervision and Management of Quality Assurance Staff and Quality Assurance Departmental Budget.
Stores, Tool-room and Production Division quality support and monitoring
Disciplinary issues (handling all disciplinary issues both departmentally and inter-departmentally
SHE compliance and monitoring
Dashboards or visual board statistics and quality information is up to date and legible and easily readable and also up to date. Reaction to situation requiring attention in line with objectives and Continuous Improvement
SHEQ Compliance to internal Company Standards and all other regulations including International, Local, Municipal and other relevant Standards
Manage Departmental Financial Budgets
Drive the company towards the vision of Integrated systems attainment including but not limited to ISO 9000/14000/18000
Production and Procurement Support 

Implementing and Conducting Lean Six Sigma, WCM, TPS methodology Projects based on DMAIC including: Project Charter, Benchmark Surveys, Spider Charts, Flowchart, Quality Function Deployment, Failure Mode and Effect Criticality Analysis, Gage R&R, Histograms, Pareto Charts, Scatter Plots, Cause and Effect Diagrams, Product Capability Analysis, Quality Function Deployment, ANOVA, c, cu, p, np charts, Simulation, ISO 9001, Statistical Process Control, Machine Capability Index, Project Management (Gant Charts)
Ensure that staff of the Quality Engineering Department are adequately trained and equipped to fulfill their objectives and purpose of the Department.
Provide specific training needs within the Department and throughout the Factory on all Employees utilizing Special Measuring Equipment
Be personally involved in such activities and supervise any other Quality Engineering personnel in the performance of their duties.
Ensure that all Quality Engineering activities are carried out in accordance with the correct procedures and methods.
Follow up of machine capability studies, etc to provide help where necessary in implementing process controls or facilitating further statistical investigations.
Performing and evaluating measuring process capability studies as part of the calibration program. Implementing, auditing and maintaining the SABS ISO9002 Quality Management system as an integral arm of the Quality Engineering Division.
Data capture on BBC system for graphic production preceding data analysis.
Data Analysis for Analyze Phase of DMAIC (Design, Measure, Analyze, Improve and Control).
Measurement equipment calibration and register control through MS Excel Database/ Lotus 1-2-3..
Carrying out and assisting in the training of production and services personnel, where required, to ensure the correct understanding and use of Quality Engineering techniques in process control.
Troubleshooting on machinery where there is an identified problem preceding process capability study feasibility.
Scrap monitoring through captured data, production of graphs and scrap reduction targets.
Motivating and organizing of Quality Circle teams for “Winning Together” theme adopted by company from Japanese Quality Philosophy and Japan, in respect of the company’s “World Class Manufacturing” objectives.
Co-ordinated, motivated and provided a leadership role to Group Quality Circle Heads in a highly successful presentation to Haggie Rand Germiston Steelwire Rope Manufacturer’s Senior Management Team and Board and extended this Leadership role to the Organization
Assisting and conducting random inspection, non-destructive testing, metrology, quality specifications, models for and classification
Conducting Feasibility and CBA (Cost Benefit Analysis) for Capital Equipment decision in respect to Commissioning/ De-Commissioning
Quality Management System and Random Product Audits

Oversee the on-site testing equipment in respect of maintenance and calibration
Supervising inspection staff
Testing the Carbon, Magnesium, and other contents in the final product for fitness to specifications
Reporting to Section Head in respect of the on-site testing facility
Overseeing the sampling process on a continuous rotational shift basis and to ensure that the samples are sent to the central test house for specification validation
Attending meetings with production and management in respect of collaborating and reporting on quality issues and also discuss impact of quality on production and constraints.
Training of inspection staff in respect of quality issues.
Developing refresher training on an ongoing basis.
Interviewing new staff, pre-employment process, induction and training and developing new inspection staff.
Maintaining specification records in hard and soft format.
Hardness Testing control of metal products
Upset Testing control of metal products
Stress Testing control of metal products
SABS Standards Implementation, Maintenance and Audit