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Permanent - Warranty Claims Engineer - Ekurhuleni (East Rand) - South Africa

Job Number: 67220


Job Listing APPLY FOR JOB
67220
Permanent
Warranty Claims Engineer
Automotive
Ekurhuleni (East Rand)
Gauteng

Requirements:

  • Matric (Grade 12)
  • At least 5 -10 years' experience in a similar role
  • Motor industry experience advantageous
  • Working experience in heavy/large manufacturing processes related either to pyro-metallurgy, casting and hot rolling/forming, quality assurance and control, project management advantageous
  • Must have a technician background (Metallurgist)
  • Knowledge Heat Treating Processes Metal Workers advantageous
  • Knowledge of Shot Peening Process advantageous
  • Advanced skills in MS Office
  • Organizational and leadership abilities
  • Communication and interpersonal skills
  • Self-motivated with a results-driven approach
  • Problem-solving skills
  • Understanding of engineering principles and practices
  • A keen eye for detail
  • Monitor the product and process for quality
  • Implement business systems to support the above
  • Excellent technical/metallurgical report writing

 

Key Performance Areas:

  • To keep in line with the Warranty departments Policies and Procedures
  • Manage Warranty process from beginning to end, within the targeted timeframe
  • Management of Warranty queries, and assistance in said queries should it be necessary
  • Monitor accuracy of all Warranty claims on customer portals
  • Take ownership of all monthly customer claim backs, and daily claim submissions.
  • Be available, when necessary, to conduct Warranty audits.
  • Liaise with customer warranty departments to request warranty parts for analysis.
  • Participate in all warranty meetings as requested by the customers or management.
  • Develop action plans, and communicate said plans with Management for implementation
  • Inspect incoming warranty claims.
  • Scrutinizing the claim for any faults before being approved.
  • Development and upkeep of Warranty daily, weekly and monthly reports
  • Ensure that all tasks performed comply with all standards required by the company
  • Analyze warranty failure modes and perform root cause analysis to eliminate reoccurring defects
  • Identify and provide solutions to company process gaps that are contributing to high cost warranty claims
  • Maintain and report key process and key activity indicators
  • Recommends new or enhanced methods, procedures and standards
  • Perform activities to analyze warranty failure data implementing corrective actions to eliminate risk to the company.

 

Key Performance Indicators

  • Support your manager in a constructive manner, ensuring that the internal department relationships are properly maintained
  • Personally, manage work efficiently
  • High quality of work ethic always
  • Effective internal and external relationship building via good communication
  • Ensure that all Health and Safety rules, and Warranty Policies and Procedures are always adhered to
  • Proper adherence to company policies, procedures, and company assets

To apply immediately for this position click here: http://totalrecruitment.solutions/candidate_registration_1.aspx?JobID=67220&referrer=Unique

  • Matric (Grade 12)
  • At least 5 -10 years' experience in a similar role
  • Motor industry experience advantageous
  • Working experience in heavy/large manufacturing processes related either to pyro-metallurgy, casting and hot rolling/forming, quality assurance and control, project management advantageous
  • Must have a technician background (Metallurgist)
  • Knowledge Heat Treating Processes Metal Workers advantageous
  • Knowledge of Shot Peening Process advantageous
  • Advanced skills in MS Office
Matric
Any
Available

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