Requirements:
Key Performance Areas:
- To keep in line with the Warranty departments Policies and Procedures
- Manage Warranty process from beginning to end, within the targeted timeframe
- Management of Warranty queries, and assistance in said queries should it be necessary
- Monitor accuracy of all Warranty claims on customer portals
- Take ownership of all monthly customer claim backs, and daily claim submissions.
- Be available, when necessary, to conduct Warranty audits.
- Liaise with customer warranty departments to request warranty parts for analysis.
- Participate in all warranty meetings as requested by the customers or management.
- Develop action plans, and communicate said plans with Management for implementation
- Inspect incoming warranty claims.
- Scrutinizing the claim for any faults before being approved.
- Development and upkeep of Warranty daily, weekly and monthly reports
- Ensure that all tasks performed comply with all standards required by the company
- Analyze warranty failure modes and perform root cause analysis to eliminate reoccurring defects
- Identify and provide solutions to company process gaps that are contributing to high cost warranty claims
- Maintain and report key process and key activity indicators
- Recommends new or enhanced methods, procedures and standards
- Perform activities to analyze warranty failure data implementing corrective actions to eliminate risk to the company.
Key Performance Indicators
- Support your manager in a constructive manner, ensuring that the internal department relationships are properly maintained
- Personally, manage work efficiently
- High quality of work ethic always
- Effective internal and external relationship building via good communication
- Ensure that all Health and Safety rules, and Warranty Policies and Procedures are always adhered to
- Proper adherence to company policies, procedures, and company assets