Permanent - Branch Supervisor - Pinetown - South Africa

Main Purpose of Job

• Manage customer support and service and assume overall responsilbity for the success of the branch, including budgets and revenue targets as assigned.

Responsibilities:

• Management of all the DAF retail branch activities (inventory, parts sales, workshop and customer satisfaction)
• Develop and maintain customer relationships.
• Report on non-compliances and implement remedial actions.
• Implementation of policies and procedures.
• Jointly develop and train branch staff for future growth.
• Ensure profitability with monthly targets are achieved.
• Compile monthly branch reports and forecasts.
• Ensure compliance to strategic plans.
• Financial targets are achieved
• Achievement of regional sales targets
• Implementation of effective control measures
• Compliance to minimum CSI targets set for divisions on sales, workshop and parts.
• company Health, Safety, Environment and Quality targets are achieved and enforced.

Key Stakeholders

• Technicians, Repair Shop Assistants, Administrator: Services, Administrator: Inventory, Sales Representatives (parts), contractors’ clients and suppliers

Required Qualifications/Experience

• Grade 12 Certificate; Commercial Degree/Diploma; Minimum 5 years’ management experience; Transport, workshop, sales and marketing skills; Knowledge of the heavy transport market.