KEY PERFORMANCE AREAS
Strategy Development and Implementation
- Strategic management of the Office of the Chief Technology Officer (OCTO) division in order to ensure alignment with international best practices, trends and methodologies.
- Developing divisional strategic and operational plans.
- Provide leadership and direct implementation of the division’s strategy.
- Ensure effective co-ordination of divisional strategic planning events and processes to ensure alignment with planning cycles.
- Develop norms and standards for ICT in the gambling industry.
- Develop strategies on how to respond to technological advancements in the gambling industry e.g. online gambling, fixed odd betting terminals, electronic bingo terminals, development of monitoring / management systems in the gambling industry and cryptocurrency etc.
- Develop and execute a comprehensive technology strategy aligned with the Strategic objectives. This includes identifying opportunities for technological advancements, assessing risks, and making informed decisions.
- Monitor changes or advancements in technology in the gambling industry for enhanced and effective oversight pertaining to gambling machines, devices, software and games.
- Stay abreast of relevant laws, regulations, and industry standards related to technology and gambling. Ensure that the technology practices and products in the South African gambling industry comply with all applicable regulatory requirements, including data protection and security standards.
- Collaborate with other executives to align technology initiatives with overall strategic objectives.
- Providing appropriate divisional input into the strategic plan.
- Ensuring the development of an appropriate and approved business plan for the division.
- Ensures the development, initiation, maintenance and review of policies, and oversee the implementation in the division’s to serve as the framework within which to operate.
Service Delivery Management
- Project and contract management of the implementation of the National Central Electronic Monitoring System (NCEMS).
- Stay abreast of emerging technologies such as blockchain, artificial intelligence, and virtual reality, and assess their potential applications in the gambling industry.
- Ensures availability of NCEMS and National registers.
- Oversee the development, implementation and maintenance of all projects relating to the entire technology infrastructure of the including NCEMS and National Registers
Stakeholder Management
- Manage stakeholder satisfaction and implement strategies for continually improving stakeholder satisfaction within the industry.
- Identify areas of stakeholder vulnerability and develop corrective action plans for resolution of problematic areas.
- Establish and maintain strategic partnerships with key stakeholders in order to ensure implementation of programmes (i.e. State Information Technology Agency, Provincial Licencing Authorities and other government entities).
Monitoring, Evaluation and Reporting
- Monitor the performance against the business plan and introduce corrective actions where necessary.
- Ensure compliance with integrated performance reporting systems. Develop interventions for improved performance of the against strategic objectives, targets and goals.
- Ensure all necessary reporting and accounting responsibilities of the division is carried out efficiently and in accordance with the set timelines for reporting.
- Drives achievement of division’s targets through effective monitoring and guidance. Submits performance progress reports to input into the National Gambling Board’s Annual report.
Human Resource Management
- Sets performance objectives for the Division and ensure they are cascaded into performance agreements of subordinates.
- Ensures that all employees have signed performance agreements.
- Monitors and measures performance quarterly by conducting employee appraisals.
- Identifies areas of development and draws up action plans to address poor performance. Ensures ongoing training and development of employees.
- Addresses employee relations matters fairly and promptly