Position Summary
- Recovering all Layby and Instalment Sale instalments, as well as loan repayments from company clients, constant follow up of non-performing accounts through phone calls and taking necessary measures to maintain collection efficiency and good customer service.
Essential Duties and Responsibilities
- Contacting debtors via telephone, email, and written correspondence to negotiate payment terms and arrangements.
- Maintaining accurate and detailed records of all communication with debtors.
- To collect accounts in arrears and submit reports on a weekly and monthly basis through phone calls to clients or by mail to enable preparation of collection performance and efficiency reports.
- To monitor all the arrears accounts to ensure performance and attain the departmental set objective on collection efficiency.
- To monitor and collect accounts in arrears, to confirm reasons for non-performance from the clients and influence management decision making.
- To prepare and ensure all feedback from the client is captured in the collections system for future reference and analysis reports preparation.
- Phone calls follow-ups on client with accounts in arrears guided by the feedback provided by the client to assist in regularization of their accounts hence constantly improving the company’s NPL book.
- Use any other methods of collection to recoup any arrears amounts.
- Issue requested statements and settlement statements.
- Clarify rejected loan related issues to credit department and the sales team to ensure customer satisfaction.
- Gather intelligence information in the field through interacting with other officers and to help mitigate risk and fraud deterrence to inform management on issuance of good loans.
- Gather market trends and intelligence on new trends and products in the market to ensure business continuity.
- To work within the set collection processes and policies and continually identify areas that require improvement to ensure attainment of departmental set objectives in performance and customer satisfaction