Permanent - Customer Service Representative - Ekurhuleni (East Rand) - South Africa

• Foster and maintain strong relationships with sales personnel.
• Monitor stock levels to fulfill customer requirements.
• Assist in preparing quotes and monthly pricing.
• Communicate with customers regarding order status, stock availability, pricing, etc.
• Resolve customer complaints, issues, and queries to a satisfactory conclusion, including account-related matters.
• Receive and process orders on SAP and Produmex to ensure we meet delivery/collection expectations.
• Maintenance of backorders/open and forward orders on SAP daily.

Knowledge & Skills:

• Customer Service focus with a commercial mindset.
• Effective planning and execution abilities.
• Strong verbal and written communication skills.
• Proficient in SAP

Qualifications and Education Requirements:

• Tertiary qualification in Mechanical engineering or a related field would be advantageous
• 2-3 Years Customer Service experience in fuel additives, safety standards and regulations.