Permanent - Conversational Marketer - Johannesburg - South Africa

Attend to comments and messages across a range of platforms such as Facebook; Instagram; LinkedIn; WhatsApp using our proprietary software (omnichannel inbox).

Comment moderation

• Manage comments/mentions across the various platforms. This includes hiding/deleting inappropriate comments; banning/blocking users; responding to messages
• Collect key data for lead submission where applicable. This includes Name; Contact Number; Email
• Conduct basic lead qualification as per training
• Integrate leads through the designated method

Message / Chat management

• Attend to inbound messages across the various platforms.
• Establish the reason for contact and action the message accordingly: qualify and integrate the contact as a lead; transfer to the correct department; provide the necessary information
• Collect key data for lead submission where applicable. This includes Name; Contact Number; Email
• Conduct basic lead qualification as per training
• Integrate leads through the designated method

Minimum requirements

• Previous sales / customer support experience essential
• Previous automotive sales knowledge / experience preferred
• Tertiary qualification preferred

Abilities / Skills required

• Attention to detail
• Ability to multitask
• Proficient and professional communication capabilities
• Interpersonal skills