REPORTING TO THE FIELD SERVICE MANAGER
JOB PURPOSE:
To supervise the team for installations on site, ensure compliance with safety regulations, liaise with the client on site and support the factory teams when required.
JOB FUNCTIONS:
Safety:
Attend daily/weekly/monthly safety meetings and record attendance of all members.
Identify potential hazards, unsafe acts and accidents and report on.
Complete all necessary risk assessments and JRA’s/JSA’s (Job Risk Analysis / Job Site Analysis) as required.
Complete site check lists as required by the site.
Inspected and control PPE daily.
Adhere to all OHSA and MHSA procedures.
Identify tools where required and inspect daily.
Adhere to customer lock out procedures.
Conduct alcohol tests prior to arriving at site.
Adhere to the requirements of Planned Task Observations. Update legal appointments and required training monthly.
Working hours of all team members are kept below total of 12 hours per day, 10 hours overtime per week and 40 hours overtime per month.
Supervised Team:
Immediately action and report abuse of tools, vehicles, and PPE.
Ensure installers receive on the job training as required and any other necessary development is arranged accordingly.
Carry out visual inspections on all the work supervised on site and in the workshops.
Disciplinary action is taken as required, according to company policy.
Ensure installation team achieve daily objectives as per instructions/job requirements given prior to commencement of the job.
Update timesheets daily and forward to operations secretary. Installations:
Contact client in advance to discuss all equipment and resources required to fulfil task at hand.
Always adhere to work procedures.
Update client site contractor’s packs/working files at all times.
Arrange permits in advance.
Monitor all installations work daily.
Ensure team, tools, spares and other equipment is safely transported to the site and back.
Maintain quality standards and ensure installation work is carried out.
Maintaining housekeeping standards.
Ensure handover to customer occurs once job is completed.
Receive site acceptance from customer upon completion of the job.
Complete spares stock take weekly.
Generate site acceptance and inspection reports to contain the following information: Job numbers, Client visited, Hours worked, Additional requirements or feedback from client, Design improvements recognized during service, job card numbers, Order numbers, All delays, Client signature (sign off)
General:
Measure and document dimensional or design problems and submits DDC to drawing office.
Control credit card and cash expenses daily and submit paperwork as required.
Handle customer complaints immediately.
Provide sales information to customers when an opportunity arises.
Ensure the need for spare part quotation is forwarded to the client immediately.
Ensure invoices are booked in and a signed copy is handed back to the responsible administrator upon return from site.
Ensure input from site work completed is entered daily.
Ensure when not on site, work is carried out in the factory as per manager’s instructions. Ensure weekly incident feedback updates are given at the MDW meeting.
Perform Millwright duties as and when required.